Involved Solutions

Service Design & Transition

We offer a number of services designed to help buyers to plan, implement and manage cloud hosting or software services. Please see our service description for more information and/or get in touch at the contact details provided.

Features

• Design and creation of Service Catalogue
• Service Design, Service Transition and Service Introduction
• Service Management tool set identification and implementation
• ITIL v4 Service Review and Design
• Shape Roadmap and Strategy
• End to end SIAM Service Transition
• Issue, Incident and Problem Management
• Identify Procurement Strategy / Vendor selection and engagement
• Continuous Service Improvement

Benefits

• Enables clients to take full control of their IT environment
• Effective vendor management through tailored SLAs/OLAs
• Tailored SIAM sourcing approach to meet the client’s needs
• Measurable uplift in services delivered
• Drive cost savings from a competitive multi-vendor approach
• Access to practiced and accredited ITSM professionals
• Client-centric approach with guaranteed impartiality and knowledge transfer
• Simple low-cost business model delivering a strong MEAT response

£250 to £1,500 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at j.deo@involvedconsult.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

678388544101447

Contact

Jatinder Deo
0207 9522 444
j.deo@involvedconsult.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Project Management; Business Analysis; Software Development & Support; RPA (Robotic Process Automation); Technical & Solutions Architecture
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: No specific requirements

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Technical Account Manager
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Users can call us directly at the office or via email.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Email and ask for records to be deleted
• End-of-contract process: The price covers the Consultants time on a daily basis.; Additional cost is incurred when Consultants are required to travel to other locations/ sites which are not the given base location initially agreed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: We build bespoke service offerings around the user's needs, so the customisation is dependent on the buyers requirements.

Scaling

• Independence of resources: Our Consultants are only dedicated to one Client at a time, we do not share resource across Clients at the same time.

Analytics

• Service usage metrics: Yes
• Metrics types: On-line Timesheet Portal to log usage

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: N/A
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: .

Availability and resilience

• Guaranteed availability: SLA's are agreed bespoke to Clients needs.
• Approach to resilience: Available upon request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: This will be bespoke for the Client
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: N/A
• Information security policies and processes: N/A

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available upon request
• Vulnerability management type: Undisclosed
• Vulnerability management approach: N/A
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: This will be bespoke for the Client
• Incident management type: Supplier-defined controls
• Incident management approach: This will be bespoke for the Client

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  For the 3 areas of scope, we are dealing with our direct emissions such as petrol and diesel vehicles, and transitioning to electric vehicles. For indirect emissions and emissions that come from our value chain, we have partnered up with Greenify Talent. It empowers Involved Solutions to make real, positive change – to take verifiable climate action through high-impact, nature-based projects. ; ; We offset CO2 emissions through certified carbon offsets. We recover and repackage plastic waste, and in addition we plant trees to increase the world's natural ability to sequester CO2 through photosynthesis.; ; In addition to the above our commitment is to:; ;  Continuously improve our environmental performance and integrate recognised environmental management best practice into our business operations.;  Reduce our consumption of resources and improve the efficient use of those resources.;  Measure and take action to reduce the carbon footprint of our business activities to meet our published objectives and targets.;  Manage waste generated from our business operations according to the principles of reduction, re-use and recycling.;  Manage our business operations to prevent pollution.;  Give due consideration to environmental issues and energy performance in the acquisition, design, refurbishment, location and use of buildings.;  Ensure environmental, including climate change, criteria are taken into account in the procurement of goods and services.;  Comply as a minimum with all relevant environmental legislation as well as other environmental requirements to which the firm subscribes.
• Covid-19 recovery:

  Covid-19 recovery

  This organisation will follow all official guidance relating to the pandemic and how to run businesses in a “Covid-secure” manner. All risk mitigation measures adopted will be based on best practice and will take into account the levels of infection rates in the region and country.; ; Departmental managers are responsible for ensuring that employees understand the organisation’s pandemic recovery plan policy and procedure. Employees are responsible for familiarising themselves with the procedure and should speak to their departmental manager should they have any questions.; ; The organisation will identify a Coronavirus Pandemic Crisis Management Team. The team will consist of employee representatives from throughout the organisation and will include members of both senior and middle management. Occupational health, communications, facilities management and HR will be represented.; ; The Coronavirus Pandemic Crisis Management Team will be tasked with keeping Covid-19 risk assessments and business continuity plans updated.; ; Where identified through the risk assessment process, this organisation will enable office-based staff and managers to work from home where practicable and appropriate. This will save them from having to attend the office and use public transport. Homeworking status will be kept under review.; ; Staff who attend the office will be encouraged to maintain a “social distance” of at least two metres from each other wherever possible. Where this is not possible, additional risk mitigation measures should be employed, such as wearing masks or face coverings or using screens. Office chairs should be arranged so that staff do not face each other and adequate ventilation should be maintained. Equipment should not be shared. Room occupancy limits will be defined and areas such as corridors will be marked out so that “one-way” routes can be followed.; ; The remainder of this policy is available upon request, as there is only a 300 word limit.
• Tackling economic inequality:

  Tackling economic inequality

  Involved are committed to tackling economic inequality. We have our Involved Start up plan whereby we allow payment plans to help with cash flow, along with 40% discounts on services.; ; We are also committed to working with small, diverse high quality suppliers and encouraging their growth, and recommending them other organisations we feel may benefit.
• Equal opportunity:

  Equal opportunity

  Our Approach; Involved Solutions Limited is an equal opportunity employer. We are committed to ensuring within the framework of the law that our workplace is free from unlawful or unfair discrimination because of Protected Characteristics as defined by the Equality Act 2010. We have adopted this policy as a means of helping to achieve these aims.; The Protected Characteristics are –; • Age; • Disability; • Gender; • Gender Reassignment; • Race; • Religion or Belief; • Sex; • Sexual Orientation; • Marriage and Civil Partnership; • Pregnancy and Maternity; Involved Solutions Ltd is committed to ensuring that no employee, or anyone seeking employment with Involved Solutions Ltd, receives less favourable treatment on these grounds and all employees, whether full time, part time, permanent or temporary, will be treated fairly and with respect.; Involved Solutions Ltd is committed to ensuring every employee will be fully informed and trained to do their immediate job. Each employee will also have the opportunity to develop further both as a person and to pursue career opportunities consistent with their abilities.; Scope; This policy applies to all permanent and temporary employees of Involved Solutions Ltd. Procedure; • Involved Solutions Ltd will comply with the Equality Act 2010. For definitions of what might constitute discrimination please see Appendix 1.; • Involved Solutions Ltd will ensure that all of it’s policies and procedures are kept regularly under review, with the aim of ensuring fairness and avoiding all forms of direct and indirect discrimination.; • This policy will be monitored and reviewed annually.; ; For the remainder of this policy, please get in touch as we have a 300 word limit and cannot include all the content.
• Wellbeing:

  Wellbeing

  We have created a Programme called "Involved Wellbeing" which is geared to encouraging vitality, a healthy quality of life, and a positive working environment in which people thrive.; ; "Involved Wellbeing" covers a number of areas, from physical and mental health, nutrition, and sleep programmes, to financial and legal support, stress management, and support during periods of home working.; ; We also provide private medical insurance which includes cover for mental health.; ; For more details, please do not hesitate to get in touch.

Pricing

• Price: £250 to £1,500 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: First 2 days of our Consultants are free if you terminate and do not wish to continue with them with immediate effect

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at j.deo@involvedconsult.com. Tell them what format you need. It will help if you say what assistive technology you use.