Basis Technologies International Limited

ActiveControl

ActiveControl lets companies deliver SAP change with less effort and risk, in a fraction of the normal time, so that SAP systems can more effectively provide what the business needs. It transforms management of even the most traditional SAP systems, dramatically reducing expensive outages and downtime. ​

Features

• AirGap solution for secure network scenarios
• Import Backout (rapidly restore systems following a deployment failure)
• Flexible on-demand release management & planning
• Flexible release and backlog planning (Fixed release cycles not required)
• Simple, flexible and customizable management of complex landscapes and processes
• Comprehensive suite of 60+ configurable automated analysis tools
• Extensible analysis framework (to integrate custom checks and tools)
• Comprehensive development performance analytics (35 KPIs and metrics)
• Open API integration framework and OOTB integrations (Jira, ServiceNow...)
• Template & object protection, segregation, management and merge

Benefits

• Shift quality left & manage risk
• Support Continuous Delivery
• Ensure against system downtime (70% reductions)
• Automate deployments across SAP and non-SAP systems
• Enable transformation (S/4HANA & cloud transition support and synchronization)
• Support a flexible environment strategy (Environment & Template management)
• Support Continuous Improvement
• Live in weeks, simple to use, maintain & administer
• Reduction in cost of change (50%)
• 95% less error prone manual effort

£24,000 to £108,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stefan.sotric@basistechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

678527010644814

Contact

Stefan Sotric
0044 7584072491
stefan.sotric@basistechnologies.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: SAP Environments such as:; SAP ERP - ECC; SAP BW/4HANA; SAP S/4HANA - On Premise; EWM; SAP Rise; CRM; TM; APO; SCM; HCM; MDG; SolMan; SAP Fiori
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Our service/product can only be installed on the customers SAP estate/landscape and works with SAP on Cloud.
• System requirements: SAP Landscape

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within one hour and on weekends we only respond to P1 - Critical Urgent support requests
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: In accordance with the appropriate service level, submitting a Fault Call will result in Basis; Technologies undertaking to:; a. accept the Fault Call via the contact email details provided by Licensee within ZenDesk.; b. respond to and investigate the Fault Call.; c. provide regular progress and resolution reports.; d. provide a temporary fix or workaround prior to providing a permanent fix.; e. provide the Licensee and their Authorized Employees with fully tested fixes in object code, all; necessary instructions to enable the Licensee and their Authorized Employees to implement; the fix together with appropriate amendments to the Documentation specifying the nature of; the correction and providing instructions for the implementation of the fix.; f. provide the Licensee and their Authorized Employees with reasonable assistance to; implement such fixes which may include attending at the Licensee’s premises during; Business Hours to oversee and, if necessary, implement the installation of such fixes, if the; Licensee so requests.; The Licensee shall be charged for Basis Technologies personnel onsite time, business travel; and expenses when such personnel are requested Such costs will be charged at the current daily consulting rate and must be approved in writing by the; Licensee in advance of any attendance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: During the implementation of our service/product, depending on the amount of licences required the total implementation time can range between 1 to 3 weeks. We provide on- site and remote/online training during this period and allow the customers team to shadow the full implementation process. The customer has access to on going 24/7 support as well as regular hyper care sessions.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The software is installed on the customers on premise environment so the data does not need to be extracted once their contract ends.
• End-of-contract process: Usage of our product/service is valid for one year and includes on going 24*7 support as well as free upgrades to newer versions of the software. Basis Technologies have a industry leading retention rate of 97%, typically at the end of the contract customers will either renew, add additional licences to their current package (which would have an additional cost) or on the rare occasion cancel their licence subscription.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: ActiveControl has a simple and intuitive user interface, allowing quick user adoption with minimal training, and giving unparalleled insight into the changes and transports moving through your entire SAP landscape – all in one place and one version of the truth
• Accessibility standards: None or don’t know
• Description of accessibility: Users can access ActiveControl through a web platform.
• Accessibility testing: TBC
• API: No
• Customisation available: No

Scaling

• Independence of resources: Our product is installed on the customers on premise environment so demand from other users will not affect customers usage of our product/service.

Analytics

• Service usage metrics: Yes
• Metrics types: ActiveControl delivers 35 pre-defined, configurable metrics across 5 key areas: velocity,; cycle times, rework and waste, work in progress and approval times.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Our product is installed on premise and we do not store customer data.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Our product is installed on the customers on premise environment, so there is no need to export data.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our product is installed on the customers premise environment or customer's data centre so the availability will depend on the customers infrastructure.
• Approach to resilience: Our product is installed on the customers premise environment or customer's data centre so the resilience will depend on the customers infrastructure.
• Outage reporting: Our product is installed on the customers premise environment or customer's data centre so the outage reporting will depend on the customers infrastructure.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by user type.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Basis Technologies' adopted industry standard security governance for infrastructure and end user computing also Basis Technologies are preparing for ISO 27001 certification by Q4 2024.
• Information security policies and processes: To create a coherent system for the management of information security that is aligned with Basis Technologies International ’s business strategy.; To protect and safeguard the information that is important to Basis Technologies International and its clients.; To reduce risk related to the use of technology and technology outsourcing.; To ensure that all Basis Technologies International 's information assets are accounted for and adequately protected from damage, alteration, loss, and unauthorized use or access.; To ensure that information and information systems are available only to authorized users.; To ensurethat Basis Technologies International provides its customerswith the means to enablethem to fulfill their obligation to facilitate the exercise of Personally Identifiable Information (PII) principals’ right to access, correct, or erase PII pertaining to them, defined by the contract.; To be compliant with all information security-related regulatory and statutory requirements pertaining to information collection, storage, processing, transmission, and disclosure.; To set aside resources to establish, implement, operate, monitor, review, and maintain information security safeguards.; ; Policies at Basis Technologies listed below:; ; Human Resources Security; ; Risk Management Procedure; ; Access Control; ; Asset Management; ; Operations Security; ; Acceptable Usage; ; Compliance; ; System Acquisition and Development; ; Physical and Environmental

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Basis Technologies product is installed on the customers on premise environment so this is irrelevant and depends on the customers infrastructure and approach to configuration and change management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Basis Technologies product is installed on the customers on premise environment so this is irrelevant and depends on the customers infrastructure and approach to vulnerability management.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Basis Technologies product is installed on the customers on premise environment so this is irrelevant and depends on the customers infrastructure and approach to protective monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Basis Technologies product is installed on the customers on premise environment so this is irrelevant and depends on the customers infrastructure and approach to incident management.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are currently looking to partner with a Carbon Management platform, to perform our carbon accounting, and look into reduction methods. We have an internal Climate Committee and are in the beginning steps of looking into B-Corp certification.

  Tackling economic inequality

  We are partnered with The Early Careers Foundation, a social mobility charity that works with young people from low-income backgrounds across the UK. Social inequality is a huge problem in the UK – family wealth at birth (not IQ, race, or gender) is still the most accurate predictor of future financial success. The Early Careers Foundation is committed to ensuring that talent, not background, is what determines a young person’s career success. ; One of the Foundation's initiatives is the Mentoring Programme, which pairs employees with 16-18-year-old students from their School Partners for mentoring sessions. The programme requires a modest commitment while yielding a significant impact, which includes one hour a month to deliver virtual sessions to their mentee. The Early Careers Foundation provides each mentor with full training and support throughout the year, as well as session plans to guide each mentoring session.

  Equal opportunity

  We are partnered with STEM Learning, who are the largest provider of education and careers support in Science, Technology, Engineering and Mathematics (STEM). Part of their offering is the STEM Ambassador Programme, a national volunteering programme where volunteers and employers share knowledge and experiences to help young people of all ages achieve more and progress further along a STEM pathway. STEM Ambassadors are role models who give their time and enthusiasm to engage and inspire young people, which we offer to our employees through this partnership. This is also focused at encouraging young females into a typically male dominated space and encouraging and raising awareness of the opportunities available to them.; Basis Technologies is proud to be an Equal Opportunities Employer and we encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.

  Wellbeing

  Basis Technologies has Mental Health First aiders across all of our regions.

Pricing

• Price: £24,000 to £108,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stefan.sotric@basistechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.