Flax & Teal Limited

Open Source Cultural Heritage Management Services

We provide hosted instances of the Arches® platform, an open-source data management tool for the heritage sector. The enterprise-level software was designed by the Getty Foundation and the World Monuments Fund based for improved data management to support effective heritage conservation and management (F&T is unaffiliated to either body).

Features

• Support setting up an internal deployment within your private cloud
• On-going support with your internal deployment
• Providing plugins for heritage management matching your needs

Benefits

• Get you up and going with self-driven heritage management

£500 to £5,000 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@flaxandteal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

678582931562725

Contact

Phil Weir
+4475262214774
admin@flaxandteal.co.uk

Planning

• Planning service: Yes
• How the planning service works: 1. Examining needs, to ensure best match of software and plugins to your requirements. 2. Ensuring computational power: estimating the complexity of analysis, and the computing resources required. 3. Training needs: considering the upskilling required and talking directly to staff to understand practicalities. 4. Timeline: putting a timeline in place to get up and running with the Arches internal deployment.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Arches Open Source Cultural Heritage Asset Management

Training

• Training service provided: Yes
• How the training service works: General training workshops, remotely or on-site, to cover use of ontologies, conceptual reference model for asset management, and administration of the Arches platform.
• Training is tied to specific services: Yes
• Services the training service works with: Arches Open Source Heritage Management

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Support and guidance for using the platform; Investigation workshop to assess organisational needs and necessary configuration for your specific usage.; Hand-held guidance for designing and using a reference model for data storage; Onboarding assistance for your data
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Arches Open Source Heritage Management

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Basic email and online ticketing support is available. We also offer phone support between the working hours of 9am-5pm (UK time). Additional levels are currently offered, from £400-£1700/m (see Pricing section), although levels including specific on-going agreements providing shorter turnaround times, on-site support and engineer support may be established on demand. ; ; Basic SLA includes 3 support requests (1 urgent), of up to 4h resolution time each (additional charged at £150/request) 50% SLA discount on the month if uptime falls below 99%; ; Standard SLA includes 6 support requests (2 urgent), of up to 4h resolution time each. 50% SLA discount on the month if uptime falls below 99.9%

Service scope

• Service constraints: Support is primarily remote, although on-site support is available subject to additional costs and expenses (except as otherwise stated).

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Except as provided for in specific service agreements, service is provided only on weekdays (not inc. bank holidays) and turnaround times do not include non-weekdays (inc. bank holidays).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Without SLA: £150/request for support, inclusive of up to 4h resolution time, £300/request for urgent requests (with one full working day for initial response, and prioritisation for resolution); ; Basic SLA: £1,000/month; including 3 support requests (1 urgent), of up to 4h resolution time each (additional charged at £150/request) 50% SLA discount on the month if uptime falls below 99%; ; Standard SLA: £450/month; Including 6 support requests (2 urgent), of up to 4h resolution time each; 50% SLA discount on the month if uptime falls below 99.9%; ; Customers are assigned a Client Experience Manager with domain expertise who will provide primary relationship management. Cloud specialists are on hand to provide technical support, rapidly isolating and addressing any implementation issues.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Arches open source community

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  A key principle of open source is universal access to the underlying technology of any product or service. This is not only important for transparency, but is a key enabler of entry into the industry - open source, being both free and widely relevant, allows underrepresented global communities access to the same software tools, languages and skill development that technology leaders have. By hiring for these skillsets, rather than degrees, skills or certifications in proprietary software that can be exploitatively expensive to obtain, companies using and producing open source create a fairer and more open industry, and by extension improve the inclusivity of the global economy. Open source forms the basis of many social inclusion initiatives, particularly in technology, teaching Python or Javascript (fundamental technologies in our work) to children from underprivileged backgrounds and UN Least Developed Countries. By embedding open source in the way we work, we help ensure there are always pathways into the international technology job market.

  Equal opportunity

  Furthermore, following open source and open standards helps to link with communities defining global cultural heritage standards, and vastly simplifies the implementation of connections between components. Without open source, the choice is between a single-vendor solution, where full interoperability is a market strategy risk (beyond integrating with highly-established highly-standardised tools), and a bespoke solution, where interoperability is secondary to building core functionality.

Pricing

• Price: £500 to £5,000 an instance a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@flaxandteal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.