SERVERCHOICE LTD

Professional Services

Our services are designed to provide a clear path helping you achieve value, no matter where your organisation is on the journey to cloud. We provide expert, agnostic, advice through a structured, modular approach. Each stage delivers tailored, high value output, enabling organisations to adopt and leverage cloud with confidence.

Features

• Bespoke consultancy services for your cloud/IT transformation journey
• Resource to drive your digital transformation or cloud strategy
• Strategy & Assessment service to understand and document requirements
• Migration Service from hyperscalers to reduce costs
• Transformation service brings focus and momentum to any transformation initiative
• Full range of experienced and qualified resources
• Flexible consultancy services on a range of cloud products
• Flexible and on-demand capability to work alongside internal teams
• Experienced Professional Services support for Cloud integrations and migrations
• Knowledge Transfer deliverables defined at the outset

Benefits

• Align business priorities to technology solutions
• Smoothly manage your cloud transition
• Identify opportunities for cost and service optimisation
• Cost effective resource access, blending in the skills you need
• Delivered by qualified and experienced IT professionals
• Quicker delivery and benefits realisation from your cloud strategy
• You pay only for what you need, when it’s needed
• Easy access to subject matter experts
• Clear progress reporting against agreed objectives
• Transfer knowledge to your team to avoid building dependency

£400 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Henry@serverchoice.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

678656177567818

Contact

Henry Merrett
020 3778 2202
Henry@serverchoice.com

Planning

• Planning service: Yes
• How the planning service works: ServerChoice will help you at all stages of the planning cycle for migrating from a VMware environment from discovery workshops, documentation of business requirements, project objectives, through to documentation and agreement of the Project Scope. Wherever you feel you have a gap in your migration expertise, ServerChoice has the professional services and consultancy expertise to assist.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • VMware environments
  • Kubernetes environments

Training

• Training service provided: Yes
• How the training service works: ServerChoice in partnership with Civo runs a large number of technical meet-ups and conferences in the UK, that are free for public sector organisations to join and participate. There are a range of topics focusing on cloud native computing, opensource software development, DevOps, Kubernetes and the wider cloud native scene. More can be found at https://www.civo.com/meetups Online there is also a large amount of information, online training, knowledge bases, documentation and other resources that is available free of charge available at www.civo.com/docs
• Training is tied to specific services: Yes
• Services the training service works with: Civo www.civo.com

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service starts with a thorough planning stage where we will scope out your specific needs and design a custom cloud solution to meet your business goals. This includes creating a detailed roadmap for the migration process, identifying any gaps between your current and future state, and ensuring your business is prepared for the change. We can also provide support with all the IT needs associated with cloud migration, such as strategy, technical architecture, systems development, service selection and deployment, security, and testing. In short, ServerChoice provides a one-stop shop to help you migrate to the cloud seamlessly and efficiently.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • From any hyperscaler - AWS, Azure or Google
  • VMware environments
  • Kubernetes environments

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide email, ticketing, and remote support services that are aligned with the solution we have provided, and with the customer's needs for ongoing support. These are all available 24*7 and free of charge.

Service scope

• Service constraints: As detailed in the standard SFIA rate card.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Customer Support is available 24*7. Our response time depends on severity of the Incident. • P1 - Production environment down. <1 Hour • P2 - Production environment impaired. <2 Hours • P3 - Non-production issues. <24 Hours More information and ways of contacting customer support can be found at https://www.civo.com/contact
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: For questions or assistance with accessibility, please contact ServerChoice Customer Support.
• Support levels: If you have a technical issue with the Civo platform or your Service you may contact us 24*7 free of charge, via our ticket system, chat or Slack channel. If you have any queries about how to use Civo services, you may also join our Slack community to discuss it with Civo staff, Ambassadors and community members at https://civo-community.slack.com/

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Civo

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 08/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: One Compliance Cyber Limited
• PCI DSS accreditation date: 28/03/2024
• What the PCI DSS doesn’t cover: N/a
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ServerChoice and Civo recognise our responsibility to make a positive environmental impact. Civo is committed to achieving "Net Zero" by 2030. This target signifies that Civo will not only become carbon neutral but go further, actively removing carbon from the atmosphere. To achieve this, several initiatives have been implemented, including: · Renewable Energy: Civo's cloud platforms are powered exclusively by renewable energy sources. · Data Centre Efficiency: Civo's UK data centres are leaders in sustainable datacentre practices. As an example Civo's London facility has one of the lowest PUEs, utilising free-air evaporative cooling and goes a step further by using bio fuel in the generators. · Waste Heat Repurposing: Civo collaborates with Deep Green to harness waste heat generated by servers. This heat isn't simply dissipated; it's repurposed for community projects such as heating local swimming pools, aligning with International Energy Agency (IEA) carbon reduction guidelines. Civo leadership actively champions the fight against climate change. The CTO is an active member of the CNCF Sustainability Group, and the CEO frequently speaks at conferences globally on technology sustainability. Civo invests in Heata, a company dedicated to reusing heat from cloud computing. The Civo Foundation prioritises investments in sustainable technologies, reflecting our commitment to the environment. Civo staff work remotely, eliminating the environmental cost of commuting, further reducing our carbon footprint. ServerChoice will include specific and measurable climate change commitments as part of our G-Cloud contracts, including commitments from Civo as our supply chain partner. These commitments will align with the scope and scale of each contract and each customer’s priorities. Examples include engagement with suppliers, staff, and customers to raise awareness about climate change, working collaboratively to deliver solutions to support environmental objectives, training and education to influence sustainable behaviour, and volunteering opportunities for staff that have a positive environmental impact.

  Tackling economic inequality

  ServerChoice and Civo are committed to empowering individuals and businesses, regardless of background or location, to participate in the digital revolution. One of the biggest hurdles for SMEs is access to resources. Through Civo's Tech Startup Program, Civo bridges this gap by providing free scalable cloud computing solutions along with training and tools. This allows SMEs to innovate without being hindered by high costs or vendor lock-in. Knowledge unlocks economic opportunity. Civo offers a vast library of free resources, training materials, and video tutorials, empowering staff, customers, suppliers and other cloud users to build their skills. Civo's investment in organising and running conferences and meetups further fuels the growth of the UK tech industry, ensuring a skilled and competitive workforce. ServerChoice has a diverse supply chain, as does Civo, which collaborates with partners to improve product efficiency and foster innovation within the broader ecosystem. By championing open standards and supporting open-source software development, Civo ensures greater interoperability and accessibility for everyone. The Civo Foundation strengthens the commitment to economic good. Focused on advancing technical skills through education, promoting sustainable technologies, and driving social change, the foundation works directly to bridge the digital divide and create a more prosperous future. Civo hosts Disruptive Tech London, a community of individuals who are passionate about the latest technological developments. ServerChoice and Civo are committed to exploring new ideas, sharing knowledge, and collaborating. ServerChoice will include specific and measurable economic-benefit commitments as part of our G-Cloud contracts, including commitments from Civo as our supply chain partner. These commitments will be aligned with the scope and scale of each contract and each customer’s priorities. Examples include skills development through pro-bono training, hosting hackathons, code days and immersion days, developing the skills needed to underpin economic growth.

  Equal opportunity

  At ServerChoice and Civo, equal opportunities are not just a policy, they're woven into the fabric of our cultures. We believe that fostering a diverse and inclusive environment where everyone feels valued and empowered to reach their full potential is the right thing to do, and essential to our success. ServerChoice and Civo are committed to harnessing the talents of all our employees, regardless of race, colour, nationality, religion, gender, sexual orientation, physical or mental ability or any other factor unrelated to merit. We provide a level playing field for advancement, ensuring that opportunities are awarded based on skills and contributions. This commitment extends to recruitment, training, and promotion, creating a workplace where hard work and talent are recognised and rewarded. We actively cultivate a culture that celebrates differences and encourages diverse perspectives. We understand that a variety of viewpoints lead to better problem-solving and innovation. By embracing these differences, we foster a richer and more dynamic work environment. Our commitment to equal opportunities extends beyond company walls. The Civo Foundation champions social change initiatives and promotes the advancement of skills through education. We believe that creating a more equitable society benefits everyone, including our employees, communities of interest and our customers. ServerChoice will include specific and measurable equal opportunities commitments as part of any G-Cloud contracts for customers that require them. This will include commitments from Civo as our supply chain partner. These commitments will be aligned with the scope and scale of each contract and each customer’s priorities. Examples of potential commitments include, through the Civo Foundation, the provision of pro-bono Kubernetes training, access to other technical training resources, and complying with the Voluntary Reporting Framework for disability.

  Wellbeing

  At ServerChoice and Civo, we believe that a happy and healthy team means a thriving and innovative business. Civo, as our supply chain partner, boasts a forward-thinking package designed to support our team's holistic wellbeing. This includes a 4-day work week, uncapped paid holidays, and comprehensive company health insurance that prioritises mental health and well-being. Civo champions flexible working, with a “remote-first” policy empowering location independence. Additionally, Civo has a generous 5-day volunteer leave policy, allowing employees to contribute to causes they care about. Empathy and inclusivity are core values at Civo. The diverse leadership team reflects this commitment. Civo fosters open communication through regular staff check-ins and an environment where open dialogue about health and wellbeing is encouraged. Induction goes beyond role-specific skills. Civo equips its teams with comprehensive online training on well-being and navigating the remote work environment. Counsellor services and dedicated well-being support ensure additional resources are readily available when needed. Recognising the importance of connection in a remote environment, Civo hosts a variety of virtual social events, fostering a strong sense of community. Furthermore, optional travel opportunities to Civo events and conferences offer the chance to connect in person and build even stronger team bonds. By investing in employees' and customers’ happiness and health, Civo invests in the company's long-term success. ServerChoice will include specific and measurable additional well-being commitments as part of our G-Cloud contracts for customers that require them. This will include commitments from Civo as our supply chain partner. These will align with the scope and scale of each contract and each customer’s priorities. Examples include the provision of professionally led workshops tackling well-being and stress at work as well as seminars covering a range of topics, including mental health, game days, cooking, and more.

Pricing

• Price: £400 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Henry@serverchoice.com. Tell them what format you need. It will help if you say what assistive technology you use.