Local Supply Chain

Local Supply Chain

Supplier Relationship Management software for Public Sector organisations who manage construction related services including frameworks, pipelines, supply chains, approved lists, assessments, projects, procurements & performance. Focus on engaging 'local' suppliers & creating a fair & level playing field for SME's who wish to engage with Public Sector construction related spend.

Features

• Framework Management
• Project Management
• E-procurement (Pipeline, EOI, ITT, Sealed Bids, Awards & Feedback)
• Supply Chain Management
• Supplier engagement (SMEs, Micro, Social Enterprise etc)
• Tracking local spend & engaging local markets
• Market Intelligence
• Advertising pipeline & work opportunities
• Supplier performance management
• Microsoft Azure Cloud based software

Benefits

• Transparency across frameworks, projects, procurement and supply chain
• Improved collaboration across business units, teams and colleagues
• Enhanced supplier intelligence
• Creates a 'fair & level' playing field for SMEs
• Improved Governance, transparency & auditability
• Oversight & control over projects & procurement activities
• Reduces duplication & paperwork
• Removes barriers for SMEs wishing to engage with Public Sector
• Boosting local spend with local suppliers, driving economic benefits
• Streamlines internal & external processes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@localsupplychain.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

678957353715439

Contact

Daniel Botherway
0800 197 6958
g-cloud@localsupplychain.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • Internet Connection
  • Website Browser

User support

• Email or online ticketing support: Yes
• Support response times: Mon - Fri during Working Hours (09:00 - 17:00) our average response rates are under 2 hours (excluding bank holidays); ; Mon - Fri outside of working hours we respond the next working day.; ; Sat - Sun we respond the next working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have not yet carried out chat testing with assistive technology users.; We use Zendesk for providing online customer service and Zendesk are WCAG 2.1 compliant.
• Onsite support: Yes, at extra cost
• Support levels: Firefly-Online has a support help-desk service (Zendesk) that provides support for all user groups. We provide all of our clients with a Service Level Agreement which details the multiple support routes we offer, the response and resolution times.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We initially provide onsite training followed by online training sessions, which is sufficient in most cases. If users require additional training we can provide onsite or online training.; We also have a full set of user guides to help users with any queries, and knowledge based articles & online help for further information.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can contact us and we will ensure that all of our clients data is extracted in a suitable format if required.
• End-of-contract process: Following a 28 day termination notice, we will terminate any licences associated with the organisation and terminate all user access within the organisation. We will not terminate 3rd party access from those suppliers engaged by our client as they may also be engaged with other clients.; At the end of a contract we will provide a complete data extraction of all data which is owned by our clients. If a data extraction is required in a non standard format or via an API there will be an additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The design is responsive so the application resizes to optimise the user experience and functionality dependent on the device being used.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can extract all of their data by utilising our data extra API
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The following areas of our system can be customised:; Frameworks, Supplier Assessment Templates, Project KPIs, Performance Templates & Branding - customised in our database by Firefly-Online.; Supplier Labels, Users & Roles - customised via our front end solution by clients.

Scaling

• Independence of resources: At our quarterly ISMS Committee we focus on confidentiality, availability and integrity. One aspect of our focus on availability is to review resource planning requirements based on current and historic usage, and pipeline management. Our cloud provider offers auto scaling which enables our platform to automatically adjust resources based on demand. Also, we regularly garner customer feedback on platform performance to ensure our service meets our customers expectations.

Analytics

• Service usage metrics: Yes
• Metrics types: Analytics & Metrics are delivered through the clients internal dashboards.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported via the Data Extract API, or by using the ondemand reports available within the service.; ; Clients can contact our support team via e-mail who will ensure all of their data is exported within 28 days.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide our clients with our standard SLA which targets us at 99.9% service availability.; Credit notes are issued if our service levels fail to meet our SLA. We can also offer bespoke SLAs on a client by client basis if required.
• Approach to resilience: Our software is hosted in the Microsoft Azure Cloud which generates 6 back ups of data across two separate data centers, and Microsoft guarantee 99.9% availability. Azure Site Recovery is very powerful and allows for instant recovery.
• Outage reporting: Our service desk management team will have designated contact details for customers under contract. We will provide timely updates to all customers and we provide detailed information on the current status on updates and outages. Customers are also able to track issues via our helpdesk.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based security per user account. Management and Support personnel have no access to clients individual accounts.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have our own Information Security Management System (ISMS) which we use for all Information Security Policies and Processes to ensure we maintain and improve Security Levels. This system is also used to ensure we meet and exceed all ISO 27001 expectations. There are a wide range of policies and processes included in here. Some of which are Mandatory in order to maintain our ISO 27001 Accreditation and others which are introduced by us as a business to increase security policies and practice.; Microsoft Azure also have a Security Management Program which enables Microsoft to Track, Monitor, Maintain, Evaluate and Improve Information Security from their part as a third party supplier of Firefly-Online.; Mircosofts ISMS Information can be found here https://www.microsoft.com/en-us/TrustCenter/Compliance/ISO-IEC-27001 and Firefly-Online can provide complete details upon request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Upon receiving a request, we put together a business case and conduct a data protection impact assessment. This is then reviewed by the senior management team who will either authorise, reject or require additional clarification. Upon authorisation, the system architect will provide a detailed plan and review the impact assessments. This will then be passed to the project team for implementation. Once changes are made, detailed testing will be conducted before release to our live environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We utilise Microsofts Azure patch management process to update our platform and software. Within 12 hours of release of Common Vulnerability Exploits, updates are deployed across the estate. We also regularly monitor news feeds for exploits that impact our environment and deploy defensive strategies to mitigate impact of vulnerabilities until patch is publicly available and deployed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise Microsofts Security Centre to monitor activity within our network and deploy additional monitoring within the application. Alerts are sent to our Development Director who is responsible for incident management. When a compromise is identified our incident management plan is put into force to mitigate/resolve any issues discovered. We will review all alerts within 60 minutes of notification.
• Incident management type: Supplier-defined controls
• Incident management approach: We have developed a playbook for common events and actions required for each event. Events can be reported via automated monitoring systems, staff identification and external customers. Once an event is reported our Development Director is responsible for triage root cause analysis and returning service to normal conditions. All incidents are reviewed by the senior management team within the ISMS meetings or before if required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute
• ISO/IEC 27001 accreditation date: Wednesday 5 June 2024
• What the ISO/IEC 27001 doesn’t cover: The certification covers the entire service.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 21b493c7-0317-4cc5-a75f-1ec3a83e125d
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D786ff6f-1f01-40c6-a7a8-a469cda3ec71
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@localsupplychain.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.