TTEC CONSULTING (UK) LIMITED
TTEC Digital Google Customer Engagement Suite Managed Services
TTEC Digital’s SurroundCX™ Managed Service delivers end-to-end customer experience technology management through proactive support, real-time monitoring, platform hosting, and innovation programmes, enabling clients to optimise, scale, and evolve their CX ecosystems effectively.
Features
- 24x7x365 Customer Success Management and Incident Support
- Real-time platform monitoring for voice and digital flows
- Hosted services for SBCs and CX-related web assets
- Advanced CX innovation programmes with regular touchpoints
- Break-fix support for voice, chat, and email channels
- Feature and capability management with proactive updates
- Load testing to ensure production readiness and stability
- Platform adoption services including new feature deployment
- Dedicated account management
- Escalation paths and plans
Benefits
- Reduces deployment times through streamlined onboarding and automation
- Improves system reliability with proactive monitoring and synthetic testing
- Minimises business risk via continuous incident management and alerts
- Cuts operational costs by consolidating hosting and support services
- Enhances customer experience through optimised voice and digital flows
- Accelerates feature adoption with included hours for new deployments
- Boosts productivity by reducing downtime and improving call quality
- Strengthens compliance with secure platform hosting and data safeguards
- Supports scalability with load testing for production readiness
- Improves decision-making through regular updates and success planning
Architecture roles
Business architect
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Data architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Enterprise architect
| £1,700.00 |
£850.00 |
| £1,700.00 |
£850.00 |
| £1,700.00 |
£850.00 |
| £1,700.00 |
£850.00 |
Network architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Security architect
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Solution architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Technical architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Chief digital and data roles
Chief data officer
| £1,700.00 |
£850.00 |
Chief information security officer
| £1,700.00 |
£850.00 |
Chief technology officer
| £1,700.00 |
£850.00 |
Cyber security roles
Cyber security audit and assurance
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security governance and risk management
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security monitoring
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security incident response
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security vulnerability management
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security digital forensics
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security testing
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security secure design
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data roles
Analytics engineer
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data analyst
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Data engineer
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data ethicist
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data governance manager
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data scientist
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Machine learning engineer
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Performance analyst
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
IT operations roles
Application operations engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Business relationship manager
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Change and release manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
Command and control centre manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
End user computing engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
IT service manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Incident manager
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
Infrastructure engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Infrastructure operations engineer
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Problem manager
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
Service desk manager
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Service transition manager
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Product and delivery roles
Business analyst
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Delivery manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Digital portfolio manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Product manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Programme delivery manager
| £1,100.00 |
£550.00 |
Service owner
| £1,300.00 |
£700.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
Test engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
Test manager
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Software development roles
Development operations (DevOps) engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Frontend developer
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Software developer
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
User-centred design roles
Accessibility specialist
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Content designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Content strategist
| £1,300.00 |
£700.00 |
Graphic designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Interaction designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Service designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Technical writer
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
User researcher
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Coalfire Certification, Inc.
-
ISO/IEC 27001 accreditation date
-
Thursday 21 August 2025
-
What the ISO/IEC 27001 doesn’t cover
-
Certification available on request.
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
Yes
-
Who accredited the PCI DSS certification
-
PCI Security Standards Council
-
PCI DSS accreditation date
-
Friday 28 November 2025
-
What the PCI DSS doesn’t cover
-
Certification available on request.
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
2807b81c-9543-492c-805b-f1fd3347313f
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
613c9a41-2540-4e86-811e-d9808a365c26
-
Other security certifications
-
Yes
-
Any other security certifications
-
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Content of the outreach activity is designed to suit the target cohort
Service documents
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