MIS Active Management Systems Limited

MIS-AMS Cloud Support Services

MIS-AMS use best of breed cloud native technologies with our innovative and thought leading service architecture to deliver first class IT Services with real-time compliance which is both unique and unrivalled.

Features

• Native Cloud Technologies
• Real-time compliance and monitoring
• Implementation guidance
• High service-level agreements
• Cloud strategy and roadmap
• Cost-Effective
• Design and architecture of Cloud platforms
• Global multiple regions
• Best-in-class vendor neutral PaaS & IaaS offerings
• Expert Cloud Support Engineers & Solution Architects

Benefits

• Reduces complexity and risk of transitioning to a new service
• Supplement in-house Cloud skills gaps and shortages
• Support experience aligned with your business needs
• Technical Account Manager
• Business outcomes to accelerate time-to-value
• Enterprise Support value maps and best practices
• High service-level agreements
• Seamless end-to-end customer support experience
• Provide better visibility, monitoring and security of your data
• Response and quality of service is backed by SLAs

£350 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mis-ams.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

679258412777502

Contact

Christopher McLaughlin
08453302325
tenders@mis-ams.com

Planning

• Planning service: Yes
• How the planning service works: Our approach varies depending on the service required by a customer.; ; For customers with a limited risk profile who wish to Lift and Shift, we deploy passive tooling to analyse systems to assist with determining the approach and appropriate cost.; ; For customers with unknowns, known risks or who wish to reduce the impact of a migration, we deploy advanced Application Performance Monitoring tooling. We then work alongside the customer to stabilise the existing systems prior to a cloud migration. This approach also supports a Hybrid Cloud Migration as it provides by far the most detail for accurate planning.; ; For customers who wish to re-design their platform, our architects work alongside the customer to determine the correct balance of IaaS, PaaS and SaaS service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: MIS-AMS can provide customised training sessions based on individual customer requirements. This can be either onsite or via web conferencing tools. For generic vendor based training and certification, MIS-AMS can also recommend the correct courses and training paths to follow.
• Training is tied to specific services: Yes
• Services the training service works with:
  • AWS Cloud Services
  • Azure Cloud Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our approach varies depending on the service required by a customer.; ; For customers with a limited risk profile who wish to Lift and Shift, we deploy passive tooling to analyse systems to assist with determining the approach and appropriate cost.; ; For customers with unknowns, known risks or who wish to reduce the impact of a migration, we deploy advanced Application Performance Monitoring tooling. We then work alongside the customer to stabilise the existing systems prior to a cloud migration. This approach also supports a Hybrid Cloud Migration as it provides by far the most detail for accurate planning.; ; For customers who wish to re-design their platform, our architects work alongside the customer to determine the correct balance of IaaS, PaaS and SaaS service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • AZURE

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: MIS-AMS provide quality assurance in all aspects of our service. This starts with ensuring all the customer requirements are fully captured, documented, reviewed and agreed. This process will define the success and failure criteria, and identify any migration assistance that needs to occur. Following this MIS-AMS adopt a robust customer and user acceptance testing and customer sign-off which confirms the correct and expected functionality and performance of the test systems on the new platform through agreed UAT. Finally, MIS-AMS transition their QA into the ongoing support service with continuous monitoring of the hosted platform with regular service desk incident and SLA reporting.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support services which has been purchased by the customer, such as cloud based networking and devices.; ; We support cloud based services provided by the MIS Group, of which we are the Cloud Services arm.; ; We support cloud based services from, but not limited to AWS, Azure, Meraki and many others.

Service scope

• Service constraints: As per Public Cloud standards, physical inspections are not permitted.; ; We always engage in a full discovery exercise with our customers to fully understand and scope the requirements before proposing any solution.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: MIS-AMS has the following response times. Normal Support Hours : Monday–Friday 09:00–17:00 excluding England's public holidays. Support Response times Critical 1-hour - Critical functionality inaccessible or system down causing a severe impact on services availability. High 2-hours - Critical functionality degraded having a severe impact on services availability. Normal 4-hours - Non-critical function or procedure, unusable or hard to use having an operational impact, but with no direct impact on services availability. Low 24-hours - requests and enhancements and non-urgent assistance Emergency Support may be provided outside of the hours included, subject to a separate agreement and costs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We supply tailored support levels based on specific customer requirements. These range from full platform and end-user support, management and monitoring, consultancy and training to simple provisioning support.; ; Our support also extends to assisting the customer with migration from on-premise to the cloud including hybrid configurations.; ; We can also provide support levels for disaster recovery and business continuity solutions either within the context of the cloud i.e. between regions to enable a highly available and resilient solution or as a backup to on-premise systems.; ; Support costs are always flexible and agreed in advance with the customer, based on the level and detail of support required.; ; All support contracts regardless of size include both account managers and support engineers

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: MIS-Emergency Systems, Amazon AWS, Microsoft Azure, Google Cloud

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "At MIS:AMS we are implementing plans to reduce internal carbon emissions. We have dramatically reduced our carbon emissions by actively encouraging online client meetings, where possible. We have successfully reduced our Carbon Dioxide levels, for example, year-end September 2022 our overall company 7.36 - tCO2e (tonnes (t) of carbon dioxide (CO2) equivalent (e)) with a reduction of 0.61 tCO2e in year-end September 2023. We are also reducing our electricity usage and have evidenced a 0.20 tCO2e reduction.; Our housing management system, ActiveH is made up of modules which are designed to eliminate waste in a multitude of areas. For example, maintenance. Clients are enjoying more economical and effective site visits and even a reduction in them. Our products ensure more effective communication with their customers / residents and therefore often eliminate the need to physical site visits. Additionally, their Director Labour Organisations and external Contractors utilise our Mobile product which includes a van-stock tracking tool. This automatically reorders stock, meaning an engineer won’t have to leave jobs to restock at suppliers. "

  Covid-19 recovery

  "During the coronavirus pandemic. MIS recognised that due to the pandemic causing redundancies and uncertainty there was an 81% increase in demand for food parcels, and most worryingly of all, the number of parcels given to children increased by 122%. As a result of this frightening statistic, MIS decided to launch the Food for All campaign, a campaign which would see MIS donate £20,000 to foodbanks across the UK & Ireland and forging good links with the Trussell Trust in various regions in the process.; ; MIS have customers from all over the UK & Ireland, so as part of the Food for All campaign we took it upon ourselves to donate £1,000 to two foodbanks, every week, for ten weeks. Each week would be dedicated to a different region. We started in our heartland of the Northwest and then moved onto Scotland, Yorkshire and the Humber, North East of England, East and West Midlands, Wales and the South West, South East England, East of England, Greater London and Northern Ireland. However, we didn’t just select foodbanks from these locations on our own accord. As there is so many excellent and well-deserving foodbanks across the UK, we required our customers’ assistance. We asked our customers to provide the foodbank that they feel is most deserving in their region, and why, to help with our selection."

  Tackling economic inequality

  "We are a local living wage organisation. All of our 170+ employees are paid at the local living wage or higher. Working in housing, we understand that large portion of the population of the UK is struggling financially. We are also aware that it is becoming increasingly more difficult for young people to get into work and particularly careers that they enjoy. A a leading software services company, we are in a great position to offer young people and graduates real-life, hands on and practicle experience in the industry. We offer fulfill an annual commitment of two placement for young people. We are keen to see the industry benefit from the continual employment of the next generations. ; ; In 2023, MIS started working closely with Keele University and following its long-standing work in Social Housing and Emergency Services, MIS created the Stewart Mclaughlin Scholarship program at Keele for disadvantaged students in the Paramedic degree course. This awards a student with a donation covering one year of their accommodation fees. ; ; In addition to the above, MIS has supported; customers awards, ‘Give and Gain’ days, estate walkabouts and have attended a number of CIH research trips over the years to help drive efficiency within the industry. One of the social areas MIS is most proud of is our Student Placement program. The MIS Student Placement program has been in place since 2014 and involves MIS taking between 1 and 3 student placements each year as part of their IT University placement year course. Although this is an excellent way of providing real life experience within a business, what MIS are most proud of, is the fact that every single placement student has managed to secure a job once they have finished their course due to the level of training they had received."

  Equal opportunity

  "We achieve equal opportunity from the start of our employment by implementing rigid recruitment processes. Recruitment, promotion and other selection exercises is conducted on the basis of merit, against objective criteria that avoid discrimination. Shortlisting is done by more than one person possible and at least two interviews are carried out before employment. Vacancies are generally advertised to a diverse section of the labour market. ; Advertisements avoid stereotyping or using wording that may discourage particular groups from applying. Job applicants do not ask questions which might suggest an intention to discriminate on grounds of a Protected Characteristic. For example, applicants are not asked whether they are pregnant or planning to have children. Job applicants are not asked about health or disability before a job offer is made, except in the very limited circumstances allowed by law: for example, to check that the applicant could perform an intrinsic part of the job (taking account of any reasonable adjustments), or to see if any adjustments might be needed at interview because of a disability. ; Once in employment at MIS, staff training will be identified through regular staff appraisals. All workers will are given appropriate access to training to enable them to progress within the organisation. All promotion decisions will be made based on merit. Where appropriate, steps will be taken to identify and remove unnecessary or unjustifiable barriers and to provide appropriate facilities and conditions of service to meet the special needs of disadvantaged or under-represented groups. "

  Wellbeing

  "One of our products, ActiveC, an omni-channel contact centre tool, contains 'sentient analytics' technology, which identifies, in real-time, if a caller shows signs of distress, which is flagged and the appropriate mitigation can be actioned and the situation monitored. ; ; In relation to MIS employees, we have built a family-run, open, honest and friendly atmosphere, which is evidenced by our high staff retention levels. We do, however understand that it takes individuals to make a team and all staff memebers partake in very regular one to one meetings with their line manager, where wellbeing is discussed as a priority. Additionally, we have trained four staff members on mental health awareness and mentoring.

Pricing

• Price: £350 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mis-ams.com. Tell them what format you need. It will help if you say what assistive technology you use.