Storii

StoriiCare

StoriiCare is a modern software platform used by care providers to digitally record their care, providing management with oversight and reducing common industry inefficiencies. StoriiCare also connects families to their loved ones, allowing them to contribute to their care and be informed of events in their life.

Features

• care management
• electronic health record
• care planning
• eMAR
• medication management
• billing
• patient care record
• form builder
• family portal
• activity management

Benefits

• Store resident care records
• Accept payments
• Manage medications
• Manage care planning
• Create custom forms
• View resident analytics

£2,875 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@storii.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

679427865864193

Contact

StoriiCare
+441418160373
sales@storii.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: N/A
• System requirements: Internet Service Required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 working hours. We offer a live chat service in addition to email.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our platform is assistive tech-friendly, using intercom.
• Onsite support: Yes, at extra cost
• Support levels: We offer unlimited online support to clients via live chat, email, phone calls and Zoom calls. In person support has a daily fee.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our team runs multiple online configuration calls for management, ensuring any iterative changes are made prior to mapping staff training calls. We ask that management make time to attend these calls to ensure visibility in our onboarding process. When training staff, we work closely to train them on the platform over Zoom calls with 5-6 staff, ensuring each individual is able to ask questions throughout. ; ; In addition to Zoom training, we have a detailed database of help articles in addition to our live chat and phone support.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Online Intercom Articles
• End-of-contract data extraction: Clients can request mass data exports at any time. This may take 1-3 business days to fully pull a mass data export. (CSV Format)
• End-of-contract process: All data will remain on StoriiCare for a minimum of 7 years unless requested for deletion under GDPR. A date will be set for a transition process to be completed prior to any account access being limited.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully responsive - all functionality is accessible via our mobile apps or mobile browsers.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Our full suite of over 50 features can be customised to suit each and every care provider. (E.g. fully customising a care plan or a face sheet). Our support team is also available to help with customisation requests.

Scaling

• Independence of resources: StoriiCare has a full scalable architecture so we can scale infinitely without any visible strain on our server system. Our support team is extensive and we continue to grow over time to match the needs of our client base.

Analytics

• Service usage metrics: Yes
• Metrics types: We have a full analytics dashboard that is customisable based on your own data that is stored in StoriiCare. This is displayed via charts, trends and data tables. Data can also be exported as PDF/CSV at any time.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All data on StoriiCare can be exported in PDF and CSV or Excel formats at any time via our extensive Exports feature.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Services shall be available 99.9%, measured monthly, excluding holidays and weekends and scheduled maintenance. If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third party connections or utilities or other reasons beyond Company’s control will also be excluded from any such calculation. Customer's sole and exclusive remedy, and Company's entire liability, in connection with Service availability shall be that for each period of downtime lasting longer than one hour, Company will credit Customer 5% of pro-rated monthly Service fees for each period of 60 or more consecutive minutes of downtime; provided that no more than one such credit will accrue per day. Downtime shall begin to accrue as soon as Customer (with notice to Company) recognizes that downtime is taking place, and continues until the availability of the Services is restored.
• Approach to resilience: We use AWS and a plethora of their internal tools (including Drata to monitor our own setup) to constantly oversee and review our datacentre resilience.
• Outage reporting: A public dashboard is provided to clients on signup.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to certain areas of our platform can be limited in a granular capacity by management at any time. A full permissions system exists within our business settings which provides management with full oversight on our access controls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II, Cyber Essentials Plus
• Information security policies and processes: We have over 30 policies implemented at StoriiCare to ensure the security and stability of our platform and organisation. These include but are not limited to - Disaster recovery plan,backup policy, acceptable use policy , data protection & retention policy, Incident response plan and many more.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have a dedicated & extensive change management policy. Snippets from this include: ; ; Change Identification: Changes to the platform will be identified by the StoriiCare development team. The team will assess the impact of the change on the platform and its users.; ; Change Approval: All changes must be approved by the StoriiCare management team before implementation. This includes an assessment of the potential risks and benefits of the change.; ; Change Rollback: In the event that a change causes significant disruption or negatively impacts the platform, the change will be rolled back and the issue will be addressed.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have a constant review of our vulnerability via scans and penetration tests. We deploy patches ASAP with confirmation of fixes. We assess threats based on their risk level via a pre-defined matrix, working with external parties to vet our fixes and review.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We run scans on our full system at least daily to identify compromises or other risks. We also conduct full PEN testing via a 3rd party as part of our SOC 2 Type II and cyber essentials plus compliance. This enables us to quickly identify any issues and push fixes live quickly where required, normally within 24 hours.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: • All users must report any system vulnerability, incident, or event pointing to a possible incident to the Security Officer as quickly as possible but no later than 24 hours.; • Incidents must be reported by sending an email or live chat message with details of the incident.; • Users must be trained on the procedures for reporting information security incidents; • Information and artifacts associated with security incidents (including but not limited to files, logs, and screen captures) must be preserved in the event that they need to be used as evidence of a crime.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  StoriiCare offers unique person-centred reminiscence functionality within our product to aid therapy with individuals in care. This includes storing key information such as images or videos of an individual and their families which staff can use with residents at any time for reminiscence therapy.

Pricing

• Price: £2,875 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@storii.com. Tell them what format you need. It will help if you say what assistive technology you use.