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BAYS CONSULTING LIMITED

Bays CROWD

Bays CROWD is a tool which helps police and event security teams predict and visualise crowd behaviour in response to gun and stabbing attacks and in trip and crush incidents. Supports users to see how risk scenarios could develop and to iterate and plan optimum mitigations and emergency response strategies.

Features

  • Rapidly predicts, calculates and visualises crowd movement under threat.
  • User customisable locations, crowd composition and threat types.
  • Intuitive, menu-driven interfaces designed for low-tech/no-tech environments.
  • Rapid set-up and run time. Supports Monte Carlo analysis.
  • Incorporates latest behavioural research and validated by senior police experts.
  • Delivers rapid numeric and graphical results and downloadable scenario videos.

Benefits

  • Details best-case, worst-case and most likely scenario outcomes.
  • Practical way for teams to understand crowd risk scenarios.
  • Zoom feature to see pinch-points and wider consequences of event.
  • Robust results that security teams can have confidence in.
  • Designed for use by operational teams, not data scientists.
  • Supports workshop experimentation to develop best response strategies.

Pricing

£7,500 to £50,000 an instance a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@baysconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 7 9 5 2 1 0 9 2 2 5 1 3 7 7

Contact

BAYS CONSULTING LIMITED Dr Sophie Carr
Telephone: +44 (0) 1483 924732
Email: bids@baysconsulting.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
There are no specific constraints to the deployment of Bays CROWD. It can be hosted on customer cloud environments, but most often will be hosted on Bays' secure AWS servers as a costed option.
System requirements
Access to the internet from users' computers.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
All email support requests will be responded to within 2 working days.

Email support requests will not be responded to at weekends or on public holidays.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is given to each client based on their need - direct support from a technical account manager is provided for each client account, and the amount of support provided depends on the level of customisation and assistance required by the buyer.
Support available to third parties
No

Onboarding and offboarding

Getting started
Bays CROWD has been designed for use by operational teams working in low-tech environments. Full training and product document document is provided to ensure rapid and effective deployment.

Additionally Bays will support the upload and testing of individual scenario location maps as a cost item. This work can be done by client teams with appropriate skills if preferred.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • MD
  • DOCX
End-of-contract data extraction
Users can download their generated findings directly from the dashboard UI at any time. Any extra data can be requested via their technical account manager.
End-of-contract process
Hosting, user licenses, and map ingest is included at the scales indicated in an individual buyer's contract. Customisation of either the UI or the underlying calculations will be undertaken as a further project of work.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Bays Crowd is accessed by a web portal accessible in any web browser. It has a user-friendly GUI without any need for coding knowledge.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Standard user testing has been undertaken with clients, but not specifically with users of assistive technology.
API
No
Customisation available
Yes
Description of customisation
Users can customise our service in collaboration with their technical account manager.

The User Interface can be customised to meet the requirements of the buyer, including what inputs are adjustable, and what outputs are displayed.

Calculations that are made can be customised, noting that this may form a project of work to be undertaken.

Scaling

Independence of resources
Standalone buyer accounts, automatic scaling as per buyer need.

Analytics

Service usage metrics
Yes
Metrics types
Simulations run per month per buyer.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is no requirement for users to input any proprietary data into Bays CROWD.

All results produced by running scenarios in Bays CROWD are the property of the client, accessible on a secure cloud server (subject to hosting costs if hosted by Bays) and downloadable as required.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Mp4 video
Data import formats
Other
Other data import formats
Not applicable. No user data is uploaded.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Bays Crowd mirrors the availability of AWS, running at an availability of 99.9%.
Approach to resilience
Resilience is provided by autoscaling of our service, and protected by the resilience provided by AWS.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces is done through an entirely separate channel to end users.
Access is restricted under a least-privileges principle, monitored automatically, and manually checked.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CfA
ISO/IEC 27001 accreditation date
09/03/2023
What the ISO/IEC 27001 doesn’t cover
Nothing - All in Scope.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Bays has a robust ISMS which is ISO27001 certified. More detail is available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change management follows our Change Management policies, which includes unit testing any changes within an automated CI/CD pipeline, in multiple stages, to test for vulnerabilities and security impacts.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Bays Crowd uses a number of vulnerability scanning tools in all stages of its CI/CD pipeline. Further detail is available on request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Bays Crowd uses a number of automated scanning tools alongside manual procedural checks to identify and respond to incidents. More detail is available on request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Bays has a robust incident management process, developed as part of its ISMS and certified to ISO27001. Further detail is available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Bays Consulting is committed to operate our business with as low a carbon footprint is as possible. We have a fully documented and implemented environmental which is reviewed regularly. Steps we take include:

- Reducing energy and fuel consumption by mainly working from home and encouraging the use of public transport.
- Minimise energy usage from cloud computing service
- Minimise waste through re-use and recycling and limited printing options.
- Use environmentally friendly goods to minimise pollution
- Save energy e.g. turning off monitors

Equal opportunity

Bays Consulting's aim is to deliver our services in a way that supports employees and clients to live and work in sustainable communities. Activities to support the provision of equal opportunities include:

- Hiring for roles across the UK, supporting people to work where they choose to live.
- Actively hiring over-60s, and providing one or more work experience places each year.
- Hire Ex-Military Personnel, along with employing current reservists.
- Undertake pro-bono work, Maths outreach and actively promote opportunities to work with local voluntary and community organisations.

Bays is a member of the Living Wage Foundation, Armed Forces Covenant Silver Award holders, employees recruited nationally with flexible working available.

Wellbeing

Bays recognises that its success depends on the health and wellbeing of its staff. We proactively take steps to support and ensure the physical and mental health of our team. These measures include:

- Creation of an open, inclusive, low-ego working environment in which team members can ask for help when needed and will receive all the support that the company can deliver.

- Flexible working practices and hours to support teams in balancing their work and personal lives.

- Time set aside each week for personal development for all staff, plus company-funded access to training and development resources to ensure that staff are motivated and have the skills required in their roles.

- Engagement of an external and independent HR professional who is available to all team members for support on any matters related to their relationship with the business.

- Company-funded access to free and discounted physical and mental wellbeing resources including online GP access, counselling and mental health resilience support, new born help, discounted private health cover, discounted gym membership etc.

- Generous holiday allowance which all are encouraged to make full use of.

- To help us form productive and enjoyable relationships with our suppliers and collaboration partners, we organise regular 'netwalking' events, where we meet up with partner teams to take an urban or countryside walk followed with a meal together.

Pricing

Price
£7,500 to £50,000 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We can provide a trial version of our service that allows users to experience how the service works, the degree of customisation possible and the outputs produced by each run, The trial version is supplied with a single example location map only.
Link to free trial
A demonstration of Bays CROWD can be organised via this link https://baysconsulting.co.uk/bays-crowd/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@baysconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.