BLOCKPHISH

OKTA SSO and Identity Management Software License and Deployment Service

Software license and optional deployment services for Okta Identity Management, SSO and MFA / 2FA

Features

• Microsoft Gold Partner / Okta Partner / Zscaler Partner
• Single sign on (SSO)
• Multi factor authentication (MFA)
• Active/Azure Directory Integration
• API Access Management
• Cloud Agnostic
• Lifecycle Management
• B2B Integration

Benefits

• Helps you maximise value of Office 365 investment
• Reduces risk to your organisation from external and internal users
• Seamless access from any device or location
• Reduced Administration & Deployment Costs
• Improve Efficiency of End Users and IT Administration
• Access Applications Anywhere on Any Device
• Reduce Risk
• Single Sign-On frees people from password chains
• Adaptive MFA provides a powerful compliance/policy framework.
• One Password to Access Everything

£1,500 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sam.Jennings@BlockPhish.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

680161110025155

Contact

Samantha Jennings
07714705598
Sam.Jennings@BlockPhish.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No constraints
• System requirements: Internet connection

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Critical: 1 Hour. Serious: 4 Hours. Moderate: 1 Business Day; and Minor: 5 Business Days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Critical: 1 Hour. Serious: 4 Hours. Moderate: 1 Business Day; and Minor: 5 Business Days. Further detail can be provided on contract award.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User Documentation is freely available from the client portal. Additional configuration and on boarding can be arranged according to our SFIA rate card.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Export of policy configuration and operational reports
• End-of-contract process: At the end of the contract, the service will terminate. Customers will simply need to repoint their DNS services to an alternative service and remove the client application from the central software deployment tool.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Works on mobile
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Accessed via a web browser to our secure ISO27001 accredited and GDPR compliant cloud service. We can also provide on site services if required
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: Testing completed with Jaws and Dragon
• API: Yes
• What users can and can't do using the API: All services are accessible via a secure API, where applicable, which can be tailored to suit your specific requirements
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Public hosted cloud service with 100% uptime over the last 5 years. Fully scalable to millions of users without any impact on service performance. Resilient routing.

Analytics

• Service usage metrics: Yes
• Metrics types: Full reporting engine on end user devices, by user, device, group, location. Full reports on security activity by threat, location, type.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Okta

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Within the web portal
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 100% service availability
• Approach to resilience: Resilient routing to resilient public cloud data centres
• Outage reporting: Email alerts and a public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Other
• Other user authentication: Pre-installed client application with one time machine certificate for service access
• Access restrictions in management interfaces and support channels: Web based API controlled by username and password - to be granted to service and security managers only. Access within the portal can be restricted by individual or group of users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Certification Ltd
• ISO/IEC 27001 accreditation date: 15/08/23
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CISSP
  • CISM
  • CISA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Certificate. In addition, all internal policies follow best practices outlined by ISO/IEC 27001.
• Information security policies and processes: Independently verified processes for Security. ISO27001 for public hosted cloud service

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Public hosted service with 100% uptime. Change management beyond our control.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Managed end to end threat analysis with machine learning and artificial intelligence applications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Managed end to end service for protective monitoring
• Incident management type: Supplier-defined controls
• Incident management approach: Managed end to end Incident Management approach

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  BLOCKPHISH has several initiatives in place to support economic inequality including, but not limited to, the following:; ; Reference MAC 2.2/MAC 2.3 - we continually support our staff in training and upskilling to attain certifications and accreditations in cyber security which is a growing area with significant skills shortages. This has included employing candidates who are the 'right fit' for our organisation without any prior professional experience and investing in their development and qualifications to become cyber security consultants. We are also a member of the NCSC CyberFirst Bursary Scheme and, as well as seeking to offer placements to students, we promote CyberFirst activities through our social channels, have sponsored the CyberFirst awards and have spoken at CyberFirst events.; ; Reference MAC 3.1 - our supply chains are made up of other SMEs and start-ups as well as larger organisations. Whilst we are a London based agency, where feasible, we engage with smaller organisations outside of the capital to ensure that there is an economic advantage across the country. A recent example of this is where we used a designer to create some collateral for an event we were attending. The designer was not London based and worked in the north of the UK.

  Equal opportunity

  BLOCKPHISH has an Equal Opportunity and Diversity Policy in place which is reviewed annually by our Partners. The policy is available on the intranet for all staff to access and the key principles of it are outlined in our Staff Handbook. More practically, we have several initiatives in place to support equal opportunity in the workplace including, but not limited to, the following:; ; Reference MAC 6.1 / MAC 6.2 - BLOCKPHISH has documented and inclusive recruitment practices in place from advertising a role through to working with our employees on their professional and personal development plans. Our interview process evaluates the candidates' competencies against the role requirements and is a structured three stage process. The Senior Leadership Team are also working with an external consultant to develop a hiring strategy to increase, amongst other things, the number of females into our organisation. We have also recently hired a female Head of Operations into the Senior Leadership Team.; ; We continually invest in our staff to achieve industry recognised certifications as part of their ongoing development, enabling them to develop new skills. Equally, we support our contractors to attain higher paid work; we have paid the cost for several of our contract staff to attain advanced security clearance to enable them to work on new projects, increasing their exposure to more specialist work, thus increasing their rate of pay.

  Wellbeing

  BLOCKPHISH takes the wellbeing of our staff very seriously and, despite being a small company, we have several initiatives in place to support wellbeing including, but not limited to, the following:; ; Reference MAC 7.1 - all BLOCKPHISH staff have access to a health and wellbeing package as part of their company benefits. This ; includes:; - 24/7 confidential access to an online GP;; - 24/7 access to mental health resources, which includes access to professional and qualified counsellors 'in the moment' support or referral to structured therapy (up to six sessions);; - referral to a range of information / signposting services including health - including menopause information and support - legal, money and debt information and complimentary will writing service;; - access to an online eye screening test;; - gym discount;; - discounts for dining, shopping, travel, leisure activities across various outlets.; ; In addition to this, staff also have a private healthcare plan and private company pension as part of their package. ; ; Our culture around the importance of wellbeing does not stop with our staff. We continually have regular 'coffee mornings' with our contracted staff to ensure they have the support they require on client projects from both a practical and psychological point of view. We include them as part of our team, inviting them to social events and to monthly team meetings.

Pricing

• Price: £1,500 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trial. Help with end user device / AD integration and portal configuration available at our published SFIA rates.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sam.Jennings@BlockPhish.com. Tell them what format you need. It will help if you say what assistive technology you use.