MADE PURPLE LTD

Purple Integrated Communications System

Purple Integrated Communications System (PiCS) is a secure, unified communications platform for custodial environments, combining video calls, digital messaging, and voice calls into a single interface. Available via web or app, PiCS is fully configurable to meet buyer operational, safeguarding, and policy requirements.

Features

• Unified messaging, voice and video communications in one platform
• Web-based and mobile app access for approved users
• Secure, monitored communications designed for custodial environments
• Configurable safeguarding, moderation and policy controls
• Real-time message and call delivery
• Role-based access for staff and administrators
• Centralised management of communications and permissions
• Scalable deployment across sites and populations
• UK-hosted infrastructure with encrypted data handling
• Audit logs and reporting for compliance and oversight

Benefits

• Manage all resident communications from a single secure platform
• Reduce operational workload through unified messaging and calling
• Improve oversight with centralised monitoring and audit trails
• Enable faster communication without compromising security controls
• Simplify training by using one consistent communications interface
• Support safeguarding through configurable moderation and controls
• Scale communications services easily across sites and populations
• Improve staff efficiency with real-time access and reporting
• Reduce system complexity by replacing multiple standalone tools
• Support consistent policy enforcement across all communication channels

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@madepurple.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

680257443688040

Contact

George Kyriacou
01842558121
hello@madepurple.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Purple MDM; Purple OS; Secure Digital patient Platform
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Available only within approved custodial or secure environments; ; Requires supported devices and operating systems; ; User access limited to authorised and verified accounts; ; Internet connectivity required for real-time communications
• System requirements:
  • Supported modern web browser or approved mobile application
  • Secure internet connection with sufficient bandwidth for voice and video
  • Approved devices compliant with organisational security policies
  • TLS 1.2 or higher supported by device and network
  • Network access to UK-hosted service endpoints
  • Camera and microphone access for voice and video features

User support

• Email or online ticketing support: Yes
• Support response times: Normally within 1 hour of emails received between the hours of 8am and 8pm; ; Telephone support available for P1 incidents 24 hours a day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: On site support for hardware / software issues can be arranged at an additional cost based on the complexity and access issues.; ; Support is provided through a combination of Email, Phone, Live chat.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported through a structured onboarding process including guided setup, online documentation, and remote training. Onsite training can be provided by agreement. Ongoing support and knowledge resources help ensure effective adoption.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can securely export their data in standard formats via the web interface or API. Data extraction is supported during contract exit, and all remaining service data is securely deleted in line with agreed retention and disposal policies.
• End-of-contract process: Made Purple will destroy all information from the sites environment and it will be permanently removed. Users will have access to all data that they are the controllers of for 93 days beyond the final call date. There are no end of contract charges.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user experience is consistant between web and mobile
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service provides a web-based interface and mobile applications for approved users.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Interface testing has been carried out using screen readers, keyboard-only navigation, and accessibility tools to ensure core functions are usable. Improvements are reviewed in line with WCAG 2.2 AA accessibility guidance.
• API: Yes
• What users can and can't do using the API: The service provides a secure API to support integration and administration.; ; What users can do; ; Create and manage user accounts and roles; ; Configure approved communication features and policies; ; Retrieve usage data, audit logs, and system status; ; Integrate with external identity, case management, or monitoring systems; ; How users set up the service; ; Initial configuration is performed via authenticated API endpoints; ; API access is enabled during onboarding and restricted by role; ; Setup actions are logged for audit and assurance purposes; ; How users make changes; ; Authorised users can update configurations and permissions via the API; ; Changes are applied centrally and take effect without service downtime; ; Limitations; ; Safeguarding rules and core security controls cannot be overridden; ; Some configuration changes require administrative approval; ; API access is limited to documented endpoints and rate-controlled
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Buyers can customise features, policies, user roles, and interface behaviour.

Scaling

• Independence of resources: Our services are designed to be highly available and will auto-scale based on demands and traffic patterns. The service has been thoroughly stress tested . All services are load balanced and have health checks for target groups. We utilise multiple data centres in the London Region to load traffic and to make sure there is no single point of failure in our system.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides detailed usage metrics through secure dashboards and reporting. Metrics include messaging volumes, voice and video call activity, user engagement, administrative actions, and system events. Reports can be filtered by site, user role, time period or communication type to support operational oversight, planning, and assurance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data on demand through the web interface or via secure API access. Data is provided in standard, machine-readable formats to support portability and reuse.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MP3
  • MP4
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service is provided with a guaranteed availability level agreed with the buyer as part of the contract, typically measured on a monthly basis excluding planned maintenance. Availability SLAs and target uptime percentages are defined in the service agreement. Where availability falls below the agreed SLA, service credits or refunds are applied in line with the contractual service credit schedule.
• Approach to resilience: The service is designed for resilience using a high-availability, cloud-based architecture. It is hosted within UK data centres across multiple availability zones to protect against single points of failure. Automated monitoring, failover, and regular backup processes are in place to support continuity. Detailed resilience and architecture information is available to buyers on request.
• Outage reporting: Service outages are reported through multiple channels. Buyers are notified via email alerts and, where required, through API-accessible status endpoints. A service status dashboard is available to authorised users, providing visibility of current and historical incidents.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are restricted either to Made Purple Ltd staff and approved sub-contractors or, if required for the function of the service, limited to authorised users of the service.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The data we store in AWS databases (London only) and storage is encrypted at rest with TDE (transparent data encryption) and while in transit using TLS. Policies are enforced by restricting access to virtual machines, databases and any administrative portals. User accounts can be revoked once a person leaves or is no longer associated with the project. All databases are protected by firewall with IP whitelisting rules.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use the Software Assurance Maturity Model (SAMM) to manage configuration and change within our services, utilising Infrastructure as code (IaC) so that configuration and change can be identified, controlled and automated. We use Rolling updates and A/B testing to ensure changes are fit for purpose. Automated tests are built into our CI/CD pipeline to test the functionality, security and resilience of our system which includes fuzz testing, vulnerability scans and static code analysis. We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, infrastructure changes and incidents.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, software vulnerabilities, file integrity monitoring as well as cloud configuration issues. All logs are fed in to our SIEM solution so we have real time tracking of security incidents. All machines contain an agent to track software versions which are checked against CVE's as published by NVD and other sources such as OS security feeds. Upon detection of a vulnerability, we immediately move to patch the issue and aim to resolve any vulnerability within 48 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, infrastructure changes and incidents. All logs are fed into this system. We also employ sophisticated industry standard software provided by AWS to monitor our systems for potential compromises, and proactively monitor logs relating to other services not covered by automated threat detection. Upon detection of a potential compromise, we immediately move to patch the or respond to the issue and aim to remove or patch any compromised system within 48 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes in place for common incidents such as compromised user accounts or the detection of suspicious activity. These processes are commensurate with the severity of the incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • NHS (if required)
  • NOMIS (If Required)
  • DPS (If Required)
  • Our API is flexible and can connect to any network

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: Sunday 19 July 2020
• What the ISO/IEC 27001 doesn’t cover: All services are covered by our certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C650d85e-c009-4441-a468-6234f1b43536
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F3586622-84f0-4d3c-a4bc-81adaa9d38cb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@madepurple.com. Tell them what format you need. It will help if you say what assistive technology you use.