Kaltura Europe Ltd

Kaltura Video Platform for Education

The Kaltura Video Platform for Education includes a range of products for virtual classrooms, lecture capture, webinars, live events and student outreach designed to create engaging, personalised, and accessible experiences on campus and beyond. Connect global teams and boost engagement with an advanced platform for any meeting type and size.

Features

• Online meetings
• Virtual classroom and webinars
• Townhalls
• MediaSpace video portal
• Pitch video messaging
• Podcasts
• Lecture capture
• Learning management system video
• Advanced analytics

Benefits

• A continuous communication experience
• Team collaboration and knowledge sharing
• Live events, meeting recordings and VOD content in one place
• Secure and fully customised to your brand and workflows
• Keep students focused, active, and happy
• Integrates with all standard Learning Management Systems
• Attention indicators and engagement analytics mean you’re always informed

£12,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sergei.tugarinov@kaltura.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

680435919098730

Contact

Sergei Tugarinov
0203 116 7700
sergei.tugarinov@kaltura.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Kaltura provides standalone applications e.g. Kaltura MediaSpace for managing and distributing Video but also provides integrations with other systems. Kaltura has a wide area of integration such as LTI based integrations with Learning Management Systems Moodle, Canvas, Blackboard and more.; ; Kaltura MediaSpace: https://corp.kaltura.com/video-collaboration-communication/enterprise-video-portal; ; Kaltura LMS integrations: https://knowledge.kaltura.com/help/learning-management-extensions
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance sometimes requires a brief period of downtime, a service announcement will be sent to inform all parties of the timeframe for installation, maintenance to be performed and when applicable, downtime expected. Service announcements are only sent when a service will be impacted or when there is a major change. Service announcements will be sent one week in advance and a reminder notification will be sent 12 hours before the actual event. No other constraints apply.
• System requirements:
  • Kaltura does not have any special hardware or software dependencies
  • Tested and supported on all modern browsers
  • Tested and supported on all operating systems

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Kaltura's Customer Care operation centre is open 24x7x365 and 1st tier support team members evaluate, prioritise, and assign a support engineer to each ticket, and provide an immediate response to the submitter.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Kaltura fully supports Accessibility Standards, including WCAG 2.1:; 1. Solution does provide media output with a high degree of conformance to the ICT Accessibility requirements pursuant to the Web Content Accessibility Guidelines (WCAG) 2.1 for navigation, closed captioning, and audio descriptions.; 2. The solution does help G-CLOUD 13 be in compliance with accessibility requirements for delivery of online audio and video. Specifically, the system does have a mechanism for closed captioning and audio descriptions that can either be auto generated or created to meet ADA compliance.; ; Kaltura's most recent VPAT is available here: https://knowledge.kaltura.com/help/kaltura-vpat-updates
• Onsite support: Onsite support
• Support levels: Kaltura will assign a level of Severity to each Customer Care case that is created. Customers have the opportunity to recommend a Severity level when creating a case on the Customer Care portal. ; ; Severity is an objective categorisation of the technical impact of the issue, question or request. Because Severity is based on the technical impact, the Severity of your case may be changed after it is reviewed by Customer Care. ; ; Kaltura also manages an internal field called Priority. This field is used to better address customers’ business needs. Priority is subjective and based on the information provided. ; ; Customers can influence the Priority field by including specific business needs when creating a case on the Portal. For example: timelines or deadlines, information on how the issue or question affects specific workflow, how the request is related to a project, etc. If such information is not provided, then the default Priority level will be the same as the Severity level.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Kaltura Knowledge Centre provides step-by-step guides in video, HTML and PDF format providing easy-to-follow instructions into how to get started with the Kaltura service. Technical assistance is also available through the Contact Support option, where signed-up customers can speak to an expert about what they require from the service. Additionally, users can sign up to a real-time course delivered by an expert that enables them to get the most out of the system, concentrating on areas they are most likely to use. Training, support, and documentation are included in our overall package. Kaltura typically recommends two virtual training sessions per product, in addition to the learning resources available publicly at Kaltura Learning, knowledge.kaltura.com and videos.kaltura.com.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Embedded video
• End-of-contract data extraction: If a customer terminates their contract with Kaltura, customer content and user data will be deleted at the end of the subscription term. In the event of termination, the customer can always migrate their data to another storage location or medium for retention purposes. Migration can be performed directly by the customer through Kaltura APIs or with the assistance of our Professional Services team. Content on our platform can be download by customers at any time, either individually or via bulk download. Metadata and analytics can be exported in standard file formats or accessed using the APIs.
• End-of-contract process: Kaltura works with you on an orderly migration plan for removal and/or disposal of customer data at no charge. If additional assistance is required, our standard professional services rates would apply.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Kaltura's web player and event platform uses responsive design and can be used on mobile devices. There are no fundamental differences between mobile and PC usage. For an optimised experienced Kaltura provides native applications for Meeting Experience and KMS Go (video portal) available for iOS and Android.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Kaltura offers a dedicated Customer Support Portal interface, as well its status.kaltura.com page where Kaltura publishes the status of all critical system components in real time.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: -
• API: Yes
• What users can and can't do using the API: Kaltura’s open-source platform includes hundreds of REST-based APIs providing programmable access to every core service of the platform. These are the building blocks of Kaltura’s platform, and the reason the Kaltura video solution is so flexible and applicable to so many different use cases and industries. With full access to our video API, you can independently extend every feature and functionality of the Kaltura Platform. This means you’ll be able to seamlessly integrate Kaltura’s various solutions, services, and widgets to create a unified experience within your chosen environments — be it a known CMS, or custom in-house application. ; For example: Ingest content, transcoding and publishing workflows; Create and manage metadata profiles, flows, thumbnails, and custom distribution adapters; Setup Access Control Profiles; control who can access your content and when; Capture video analytics and measure your content performance; Integrate third-party solutions and applications with Kaltura, and extend your reach on the Kaltura Exchange. Kaltura's full API specification and tools are available under https://developer.kaltura.com/; Kaltura also provides free sandbox environments here: https://corp.kaltura.com/free-trial/
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Kaltura Player and MediaSpace applications, Virtual Classroom solution and LMS integrations offer extensive branding and customization options, including a watermark option and customizable landing pages. With branding, customers set their company colours and logo and Kaltura does the rest by automatically customising the Virtual Classroom with their branding: ; The Kaltura Management Console provides a WYSIWYG interface with a "Player Studio" to allow even non-technical end-users to create, modify and customize players. Multiple players can be created and used in different locations allowing different layout and functionality for different types of content or locations. As an example, players used to embed into external websites might carry a G-CLOUD 13 watermark and social sharing capabilities.; See https://knowledge.kaltura.com/help/customize-your-virtual-classroom-with-your-branding ; MediaSpace customization https://knowledge.kaltura.com/help/kaltura-mediaspace-setup-guide ; On demand, Kaltura is providing professional services for custom development. ; Customer can also build their own integrations using the API's.

Scaling

• Independence of resources: Kaltura is deployed on scalable AWS cloud infrastructure in multiple regions and is capable of elastically scaling its solution to meet demand. Each AZ consist of multi-node clusters with a high-level of redundancy ensuring no single-point-of-failure and provides the ability to remove nodes for maintenance and upgrade while at the same time guaranteeing service continuity. Kaltura managed significant increases in demand and usage during the early pandemic and made numerous investments in supporting platform scale that will continue to yield benefits in supporting emergency scale.

Analytics

• Service usage metrics: Yes
• Metrics types: Kaltura commits to providing a 99.9% platform uptime, calculated on a monthly basis.; Kaltura provides granular analytics on viewership with user–level heatmaps, insights on engagement, comparative analysis, and support for xAPI and Caliper Analytics that provide a window on learner behavior; See more details about Kaltura Analytics here https://knowledge.kaltura.com/help/kaltura-analytics ; Audit Trail API's https://knowledge.kaltura.com/help/kaltura-analytics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: All data at rest is encrypted using AES-256 encryption.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All analytics tabs have the option to Export to a CSV via the Dashboard.; Users can always manage their own content e.g. download media, edit or remove media. All analytics features have the option to Export to a CSV via the Dashboard. The solution also included analytics API's that allow integration with external tools. All other data can be exported via the Kaltura API.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • API
  • MP4
  • MOV
  • QT
  • Flash video
  • MP3
  • WMSpeech
  • WAV
  • Webex

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Kaltura's SLAs commit to an uptime of 99.9% excluding scheduled downtime. Because Kaltura’s SaaS platform is deployed on multiple Availability Zones in the AWS cloud, with automatic failover capability between the AZs during major maintenance and system updating, there is no scheduled downtime to our customers during upgrades to the system. Uptimes are scheduled on Sundays outside of business ours to ensure against disruption of client activities.
• Approach to resilience: Kaltura leverages AWS's Availability Zone structure to ensure redundancy and high availability for its SaaS platform. AWS cloud systems include n+1 web servers and n+1 application servers (n = the number of servers required to support the capacity at peak time) managed through load balancing technology. Should an application or web server fail, the load balancer will stop sending traffic to the server until replaced. All other servers ensure that service continues without interruption or any performance degradation. In addition, Kaltura utilizes distributed enterprise-class storage. The storage is configured to use N+2:1 parity scheme, making it resistant to failure of up to two drives or a single storage node without any data loss. In case of a drive or node failure, the storage offers an extremely fast rebuild time of less than one hour. Our storage has built-in redundancy where failure of any single hard drive or storage unit does not cause loss of data.
• Outage reporting: Kaltura report outages via the Kaltura Status Page, which is also split into 4 separate worldwide regions. The page outlines any current outages identified in each Kaltura operational system, plus the resolution and outcome of previous incidents. Users can subscribe to this page for frequent live updates.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Users can be authenticated using local user management with valid user id and password credentials. Alternatively, Kaltura can integrate with customer Identity Services via SSO, this can include 2FA. All industry standard Identity Services are supported. federated authentication is also supported, allowing use of local user management, multiple Identity Services or any combination of each.
• Access restrictions in management interfaces and support channels: Access to Kaltura information systems and environments is granted on a strict need-to-access basis following our Access Control and User Management Policy. An Access Control table identifies different roles and the specific and limited system access permitted, and provides user authorisations based only upon these "least-privilege, need-to-know," predefined user profiles only. Access privileges to customer content is limited to staff whose roles require access for support, maintenance, development, and account administration purposes. The Chief Information Security Officer perform a review of user accounts and access privileges assigned to all predefined user profiles every three months.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQNet
• ISO/IEC 27001 accreditation date: 2016
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: -
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001:2019 and ISO 27799 standards
  • SOC-1 (formerly SSAE 16) and SOC-2 Type II certified
  • Kaltura is currently in the process of FedRAMP
  • GDPR

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC-1 (formerly SSAE 16) and SOC-2 Type II certified. Kaltura is currently in the process of FedRAMP. We transfer data outside of the EU in reliance on the EU Standard Contractual Clauses, and comply with GDPR (see https://corp.kaltura.com/blog/kalturas-compliance-gdpr/ for details).
• Information security policies and processes: Kaltura is committed to complying fully with the GDPR and supporting our customers in their own GDPR compliance process. The categories of personal data collected and processed by Kaltura will depend on the specific configuration and use case of the customer’s account. Kaltura’s SaaS platform includes various configuration options and tools, such as anonymisation, to address privacy concerns and support customers’ compliance with data protection regulations. For example, we offer a “First Login Disclaimer” module that can be customised to display privacy notices and/or document consent when the end user accesses the Kaltura platform for the first time. In addition, where Kaltura’s analytics plugins are used, we offer a solution that allows the end user to directly opt out of tracking.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Kaltura manages changes within two separate processes, product-wide and customer-requested change management:; 1. Business, technical and security impact of any changes are considered.; 2. Changes to be deployed are tested to ensure systems or applications are not adversely impacted.; 3. Changes are incorporated into subsequent builds to ensure vulnerabilities are not subsequently reintroduced.; 4. A periodic patching and application change cycle is established. ; 5. An inventory of systems and applications, together with their version of operating system, infrastructure, and application software, are used to determine applicability of patches.; 6. High and critical security vulnerabilities are addressed promptly.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Kaltura maintains a Patch Management Policy, the policy mandates using centralised or automated systems for vulnerability detection and patch deployment over manual or other patching methods wherever possible. Critical security patches are to be deployed within seven business days from vendor public release. Kaltura gains information about potential threats from vendor notifications, proactive reviews of emerging threats, and through the services of its contracted vendors the areas of vulnerability and penetration testing.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Kaltura has internal and external monitoring systems in place; in addition to the monitoring service provided by Kaltura's hosting facility (AWS), Kaltura operates a dedicated monitoring and alert system. The monitoring service performs constant verification of the hardware and software components that are part of the Kaltura platform. Real-time alerts (SMS & email) are sent to Kaltura’s IT and support managers upon irregular usage, or activity levels that may indicate overload/downtime or near overload levels for each component/service in the system. Potential incidents are investigated and followed up on based on Kaltura's Incident Response Policy which is available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Kaltura maintains an Incident Response Policy, to define incidents, responsibilities, immediate responses and reporting chains, investigations, and communication plans in cases of security, vulnerability, privacy and similar breaches. The policy includes specific "playbooks" to guide responses based on the incident type. Incidents can be reported at support.kaltura.com. Incident status is posted on status.kaltura.com, and impacted customers are notified in a timely manner based on the customer's MSA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As an ever more pressing issue, combating climate change is a major priority for Kaltura. Consequently, we act in accordance with ISO:14001:2015, and the Environment Act 2021. We provide staff with training which encourages behavioural environmentalism within the workplace. Further information regarding this can be found within our Corporate Social Responsibility Policy.; As an ever more pressing issue, combating climate change is a major priority for Kaltura. Consequently, we act in accordance with ISO:14001:2015, and the Environment Act 2021. We provide staff with training which encourages behavioural environmentalism within the workplace. Further information regarding this can be found within our Corporate Social Responsibility Policy.; ; Kaltura’ remote-friendly working environment has reduced our carbon footprint significantly though:; Reduction of emissions as many staff choose to work remotely regularly, and thus do not drive into work. This results in a reduction of greenhouse gases, which contributes to the fight against climate change.; Reduction of energy output for Kaltura due to staff working off premises.; The amount of waste Kaltura produces is minimised as many of our systems are now remote to facilitate online working, making us mostly paperless. Moreover, less staff in-house means less waste.; ; Further efforts we will take as a company to fight climate change include:; Utilising renewable energy responsibly to reduce carbon emissions.; Reducing single use plastic consumption within our offices using reminders on notice boards and posters, as well as environmental management strategies, disseminated to staff through their employee handbooks.; Organising recyclable waste properly and recycling all paper products, ink and toner cartridges.
• Covid-19 recovery:

  Covid-19 recovery

  Kaltura designs and produces remote work tools, among other functions of its video experience platform. When the COVID pandemic began in 2020 Kaltura activated its business continuity plans to support remote work for its employees, and to support its customers increased volume and criticality of video. Kaltura has since continued to invest in scaling its platform to support our own and our customer's continually increasing demand.
• Tackling economic inequality:

  Tackling economic inequality

  Kaltura maintains Social, Labor, and Environmental policies in order to promote the wellbeing of our employees and community. Kaltura pays its employees a living wage, complies with applicable local labor laws, and requires our suppliers to do the same. Additionally, Kaltura maintains a Supplier Diversity policy and works with a variety of non-profits in its local communities around the globe to help, for example, infer coding skills to women, keep children in hospital entertained and connected, or support the civil liberties of our employees.
• Equal opportunity:

  Equal opportunity

  Kaltura is committed to providing equal opportunities for employees and eliminating any potential discrimination from our internal working practices, as per our Equality and Diversity Policy. This commitment has enabled us to create a culture of equality and inclusivity, fundamental to the vision and values of the company. The values of our policy are reflected in our recruitment process, alongside the daily practice of providing a working environment where all members of the team are treated with dignity and respect.; ; This policy's purpose is to:; ; 1. Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time.; ; 2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of: ; Age; Disability; Gender reassignment; Marriage or civil partnership; Pregnancy and maternity; Race (including colour, nationality, and ethnic or national origin); Religion or belief; Sex; Sexual orientation; ; 3. Oppose and avoid all forms of unlawful discrimination. This includes in:; Pay and benefits; Terms and conditions of employment; Dealing with grievances and discipline; Dismissal; Redundancy; Leave for parents; Requests for flexible working; Selection for employment, promotion, training or other development opportunities; ; All members of staff are responsible for supporting the aims and spirit of the policy. Our approach to equal opportunities is disseminated to staff during their induction process upon joining the company, with refresher training conducted yearly. All training is monitored by the Company Directors, with training logged on our internal training matrix.; ; The success of our Equality and Diversity Policy commitment as part of our recruitment process is monitored through anonymised surveys included at the end of our job application forms. This ensures we are continuing to advertise positions to a diverse range of candidates, including young people not in education, employment or training (NEET).
• Wellbeing:

  Wellbeing

  First and foremost Kaltura complies with local labor laws in all regions in which it operates, including in the United Kingdom. Kaltura also maintains a variety of policies and facilities to support the wellbeing of its employees, including locating its offices in transit-accessible communities, outfitting offices with private nursing spaces, convening ongoing social activities, providing opportunities for personal development and growth, and on.

Pricing

• Price: £12,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: https://corp.kaltura.com/free-trial/
• Link to free trial: https://corp.kaltura.com/free-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sergei.tugarinov@kaltura.com. Tell them what format you need. It will help if you say what assistive technology you use.