Fujitsu Services Limited
Workplace Support
Workplace Support delivers the managed services relating to Cloud Services and the associated IT assets.
The services cover a range of activities to support devices, users, and strategic projects, enabling business continuity and transformation.
Support is provided to geographically dispersed locations and regional hubs, to business SLA and XLA agreements.
Features
- Data driven insights to provide more predictive and proactive support.
- Using analytics and remote monitoring tools to reduce call volumes.
- Skilled resources providing on-site services for incidents, projects, and requests.
- Hardware maintenance ranging from client devices to mission critical infrastructure.
- Connect IT Bar dedicated on-site walk-up experience for key locations.
- Intelligent lockers and vending machines to provide self-service asset fulfilment.
- Logistics services for warehousing, transportation, and stock management.
- Management of on-site project lifecycle, including scheduling, communications, and reporting.
- Management of the repair for equipment covered by manufacturer warranties.
- Integration with Datacentre services to deliver infrastructure migrations and consolidations.
Benefits
- Maximised device availability, increasing productivity and reducing downtime.
- Delivering enhanced employee experience and boosting user satisfaction.
- Security cleared resources to government standards.
- 40+ years’ trusted experience delivering vendor agnostic managed support services.
- Globally consistent services with flexible support levels and delivery models.
- Support to geographically dispersed locations, as well as critical datacentres.
- Empowered users utilising self-service asset fulfilment.
- Secure disposal of assets, and in accordance with WEEE regulations.
- Partner agreements, complimenting workplace services (e.g., Microsoft, Citrix and ServiceNow).
- Reduced support costs using automated incident management.
Pricing
£0 a unit
Service documents
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Framework
G-Cloud 14
Service ID
6 8 0 5 8 7 5 5 1 2 4 8 6 8 0
Contact
Fujitsu Services Limited
Sam Skinner
Telephone: 07867829234
Email: government.frameworks@fujitsu.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Fujitsu services cover all aspects of support from Service Desk through to 4th line engineering and hardware maintenance services. Workplace Support provides the component of these services relating to onsite engineering activities, including hardware maintenance.
Service scope
- Service constraints
-
Fujitsu have no standard contraints to note.
Customer specific constraints will be discussed and agreed prior to service commencement. Examples of these have been provided within the Service Definition Document.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Response times vary across the provided contact channels, depending on customer requirements and severity levels. This will be discussed and agreed prior to service commencement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
-
Fujitsu webchat support is provided using our Customer Experience Centre product. Details can be found in the Service Definition Document relating to that product.
In summary, webchat testing areas cover: Perceiveability, Adaptability, Distinguishability and Operability. - Support levels
- Fujitsu tailors its support to the customer requirements. Core support hours are Monday to Friday 09:00-17:00 (excluding public holidays), however optional enhanced support hours are available on request.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bureau Veritas
- ISO/IEC 27001 accreditation date
- 06/01/2022
- What the ISO/IEC 27001 doesn’t cover
- All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.Covid-19 recovery
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.Tackling economic inequality
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.Equal opportunity
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.Wellbeing
Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.
Pricing
- Price
- £0 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at government.frameworks@fujitsu.com.
Tell them what format you need. It will help if you say what assistive technology you use.