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CODM SOFTWARE LIMITED

CodM Software AI powered Salesforce development and Salesforce support

CodM Software Limited delivers Salesforce support, administration and managed services for public sector organisations. We optimise CRM configuration, case management, integrations and data quality while enabling automation and generative AI adoption. Our service strengthens platform governance and improves digital service delivery across Sales Cloud, Service Cloud, Experience Cloud and OmniStudio.

Features

  • Salesforce implementation, Salesforce configuration, and Salesforce platform customisation services
  • Salesforce AI Einstein and automation design for business process optimisation
  • Salesforce data migration, Salesforce data cleansing and system integration support
  • Custom Salesforce reporting, custom analytics and Salesforce dashboard development solutions
  • Salesforce Apex development and custom component design for advanced functionality
  • Multi-cloud Salesforce expertise across Sales, Service and Experience Clouds
  • Salesforce adoption through user training, user onboarding and user enablement
  • Salesforce Flow and automation configuration for scalable business logic
  • Salesforce environment optimisation and Salesforce performance tuning
  • Ongoing technical support and change management assistance

Benefits

  • Accelerates Salesforce user enablement through structured onboarding and adoption frameworks
  • Enables evidence-based public sector decision-making with unified, analytics-ready data models
  • Automates case handling with AI-powered triage and sentiment evaluation.
  • Strengthens stakeholder engagement via AI-personalised journeys and predictive insights
  • Strengthens data governance and minimises risk of compliance breaches
  • Boosts staff productivity with intuitive tools and streamlined processes
  • Enables rapid scaling of services without significant infrastructure investment
  • Maintains platform resilience through proactive monitoring and predictive performance tuning
  • Supports continuous improvement via regular reviews and actionable feedback
  • Transforms delivery through proactive AI insights and adaptive workflow automation

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@codmsoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 8 1 0 5 7 9 6 1 3 4 0 4 1 1

Contact

CODM SOFTWARE LIMITED Amanpreet Singh
Telephone: 07424212028
Email: info@codmsoftware.co.uk

About the service

Service categories
  • Cloud Support Services
    • Managed Cloud
      • Managed Private Cloud
        • Managed Private SaaS/PaaS
        • Application management
      • Managed Public cloud
        • Managed Public SaaS/PaaS
        • Application management
      • Managed Hybrid Cloud
        • Managed Hybrid SaaS/PaaS
        • Application management

Service scope

Service constraints
CodM Software delivers Salesforce support and development services within a transparent, well-governed framework that ensures security, compliance and accountability. Service delivery is dependent on Salesforce platform availability, buyer-provided system access, adherence to agreed change-control and data-handling policies. CodM operates as a data processor under UK GDPR, following strict security and deletion protocols. Effective delivery also relies on timely collaboration with the buyer’s teams for testing, approvals and feedback. While CodM manages configuration and integration within its control, responsibility for Salesforce licensing, connectivity and external system uptime remains with the buyer. All activities are conducted within approved governance and compliance standards.

User support

Email or online ticketing support
Yes
Support response times
CodM Software Limited provides support through email and an online ticketing system for all Salesforce and cloud-related services. Buyers can log incidents, service requests or technical queries at any time. Tickets are triaged by priority and assigned to qualified consultants.
During standard support hours, queries are acknowledged within three business hour and resolved according to agreed Service Level Agreements. Critical or high-impact issues receive immediate escalation to the Service Delivery Manager, with status updates provided until resolution.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), 7 days a week
AI chatbot
Yes
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
The web chat has been tested with assistive tools to ensure all users can access and use it easily. This includes navigating with a keyboard, reading messages with screen readers, and seeing clear text and colours.
Support levels
We can offer different support levels based on the service requirement. We would agree this with the client at the time of order.

This ranges from full, dedicated support, provided by an aligned Salesforce delivery team, coverage tailored to your needs; shared support provided by a shared resource pool for better cost efficiency and hybrid support, where the client receives a dedicated engagement lead, supported by shared delivery resource.

Cost may be in accordance with our rate card/pricing document.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £350.00 £250.00
Associate business architect £450.00 £300.00
Business architect £550.00 £400.00
Lead business architect £750.00 £600.00
Data architect
Role level UK Rate Offshore Rate
Data architect £550.00 £400.00
Senior data architect £650.00 £500.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £550.00 £400.00
Senior enterprise architect £650.00 £500.00
Lead enterprise architect £750.00 £600.00
Principal enterprise architect £900.00 £700.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £450.00 £300.00
Solution architect £550.00 £400.00
Senior solution architect £650.00 £500.00
Lead solution architect £750.00 £600.00
Principal solution architect £900.00 £700.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £450.00 £300.00
Technical architect £550.00 £400.00
Senior technical architect £650.00 £500.00
Lead technical architect £750.00 £600.00
Principal technical architect £900.00 £700.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £350.00 £250.00
Analytics engineer £550.00 £400.00
Senior analytics engineer £650.00 £500.00
Lead analytics engineer £750.00 £600.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £450.00 £300.00
Data analyst £550.00 £400.00
Senior data analyst £650.00 £500.00
Principal data analyst £900.00 £700.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £550.00 £400.00
Senior data engineer £650.00 £500.00
Lead data engineer £750.00 £600.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £550.00 £400.00
Lead data governance manager £750.00 £600.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £350.00 £250.00
Associate data scientist £450.00 £300.00
Data scientist £550.00 £400.00
Principal data scientist £900.00 £700.00
Lead data scientist £750.00 £600.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £650.00 £500.00
Lead machine learning engineer £750.00 £600.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £450.00 £300.00
Performance analyst £550.00 £400.00
Senior performance analyst £650.00 £500.00
Lead performance analyst £750.00 £600.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £450.00 £300.00
Application operations engineer £550.00 £400.00
Senior application operations engineer £650.00 £500.00
Lead application operations engineer £750.00 £600.00
Principal application operations engineer £900.00 £700.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £550.00 £400.00
Senior business relationship manager £650.00 £500.00
Lead business relationship manager £750.00 £600.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £550.00 £400.00
Senior operations analyst £650.00 £500.00
Operational control manager £750.00 £600.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £450.00 £300.00
End user computing engineer £550.00 £400.00
Senior end user computing engineer £650.00 £500.00
Lead end user computing engineer £750.00 £600.00
Principal end user computing engineer £900.00 £700.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £450.00 £300.00
IT service manager £550.00 £400.00
Senior IT service manager £650.00 £500.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £550.00 £400.00
Major incident manager £650.00 £500.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £450.00 £300.00
Infrastructure engineer £550.00 £400.00
Senior infrastructure engineer £650.00 £500.00
Lead infrastructure engineer £750.00 £600.00
Principal infrastructure engineer £900.00 £700.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £450.00 £300.00
Infrastructure operations engineer £550.00 £400.00
Senior infrastructure operations engineer £650.00 £500.00
Lead infrastructure operations engineer £750.00 £600.00
Principal infrastructure operations engineer £900.00 £700.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £550.00 £400.00
Problem manager £650.00 £500.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £550.00 £400.00
Senior service desk analyst £650.00 £500.00
Service desk manager £750.00 £600.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £450.00 £300.00
Service readiness analyst £550.00 £400.00
Service transition manager £650.00 £500.00
Lead service transition manager £750.00 £600.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £350.00 £350.00
Junior business analyst £450.00 £300.00
Business analyst £550.00 £400.00
Senior business analyst £650.00 £500.00
Lead business analyst £750.00 £600.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £450.00 £300.00
Delivery manager £550.00 £400.00
Senior delivery manager £650.00 £500.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £450.00 £300.00
Digital portfolio manager £550.00 £400.00
Senior digital portfolio manager £650.00 £500.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £450.00 £300.00
Product manager £550.00 £400.00
Senior product manager £650.00 £500.00
Lead product manager £750.00 £600.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £550.00 £400.00
Service owner
Role level UK Rate Offshore Rate
Service owner £550.00 £400.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £450.00 £300.00
QAT analyst £550.00 £400.00
Senior QAT analyst £650.00 £500.00
Lead QAT analyst £750.00 £600.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £450.00 £300.00
Test engineer £550.00 £400.00
Senior test engineer £650.00 £500.00
Lead test engineer £750.00 £600.00
Test manager
Role level UK Rate Offshore Rate
Test manager £550.00 £400.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £350.00 £250.00
Junior DevOps engineer £450.00 £300.00
DevOps engineer £550.00 £400.00
Senior DevOps engineer £650.00 £500.00
Lead DevOps engineer £750.00 £600.00
Principal DevOps engineer £900.00 £700.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £350.00 £250.00
Junior frontend developer £450.00 £300.00
Frontend developer £550.00 £400.00
Senior frontend developer £650.00 £500.00
Lead frontend developer £750.00 £600.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £350.00 £250.00
Junior developer £450.00 £300.00
Developer £550.00 £400.00
Senior developer £650.00 £500.00
Lead developer £750.00 £600.00
Principal developer £900.00 £700.00

User-centred design roles

Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £450.00 £300.00
Junior graphic designer £350.00 £250.00
Graphic designer £550.00 £400.00
Senior graphic designer £650.00 £500.00
Lead graphic designer £750.00 £600.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £450.00 £300.00
Junior interaction designer £350.00 £250.00
Interaction designer £550.00 £400.00
Senior interaction designer £650.00 £500.00
Lead interaction designer £750.00 £600.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £450.00 £300.00
Junior service designer £350.00 £250.00
Service designer £550.00 £400.00
Senior service designer £650.00 £500.00
Lead service designer £750.00 £600.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £550.00 £400.00
Lead technical writer £750.00 £600.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £450.00 £300.00
Junior user researcher £350.00 £250.00
User researcher £550.00 £400.00
Senior user researcher £650.00 £500.00
Lead user researcher £750.00 £600.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
Provided
Cyber essentials plus
No
Cyber Essentials Alternative
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for positive actions with community groups.
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@codmsoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.