PricewaterhouseCoopers (LLP) PwC

PwC Learning Lab: Personalised Learning Software

Learning Lab (LL) is a cloud based personalised online learning solution helping people to reach their potential faster and smarter. The solution tailors the training to your individual needs to help you build long term skills and change behaviours more effectively and efficiently.

Features

• Algorithm delivers questions over time (spaced learning)
• Questions vary in complexity to stretch understanding
• Content and questions tailored to each person based on usage
• Tailor content to specific roles or teams
• Assessments with associated pass mark at the end of modules
• Gamification of learning, encouraging sustained engagement
• White-labelled branding
• Supports single sign on
• Responsive website, Android and iOS app
• Detailed usage analytics of user engagement

Benefits

• Algorithm improves retention by 30% (compared to classroom training)
• Algorithm reduces time learning by 10% (compared to classroom training)
• User knowledge and understanding regularly stretched by increasing question complexity
• Highly personalised and tailored training for each individual and organisation
• Unique learner journey experience, tailored to each individual user
• Demonstrate and report successful completion of assessments and training
• Content presented in different ways to improve understanding and retention
• Available anytime, anywhere, on any device.
• Track return on investment more accurately through detailed usage analytics
• Lower cost compared to classroom training

£100 to £3,150 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tender_tracker@pwc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

681416148991519

Contact

Catherine Hurl
028 9041 5797
uk_tender_tracker@pwc.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Currently not accessible on internet explorer; Requires of usage either own or PwC Identity Management system
• System requirements:
  • Most recent web browser
  • Or mobile operating system (iOS and Android)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: UK business hours, Monday - Friday (9:30am - 5:30pm)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: 1st line support to receive and triage client’s queries or requests; 2nd and 3rd line support to investigate and fix production issues
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding guide built into the platform; Can provide onsite training if required
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: PwC provides extract of data to designated individual within buyers organisation
• End-of-contract process: The contract includes halting the service, removal of all servers and data and the provision of a copy of the data removable media. This is done in line with local regulatory requirements.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Ability to use buyers branding, customised by PwC upon agreement of contract

Scaling

• Independence of resources: 1) Agile Delivery - ensure constant loop feedback and early stage testing; 2) Automated Regression Testing - to ensure that any new changes has impact existing implementation ; 3) User Acceptance Testing - provided by the Product Owner to confirm that all work as expected

Analytics

• Service usage metrics: Yes
• Metrics types: - Number of times accessed solution ; - Number of questions answered ; - Number of questions answered correctly ; - Percentage completion of course module and topics; - Date and time first access platform and last access platform; - Assessment completion status ; - Pass completion status; - learning completion status

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Other data at rest protection approach; ; Data is checked at import to check that it is in the correct format and within an expected size. Any faulty data is quarantined and reviewed
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Upon request
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/a

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Microsoft security infrastructure withing Azure Hybrid Cloud
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Microsoft security infrastructure withing Azure Hybrid Cloud

Availability and resilience

• Guaranteed availability: We provide you with details of availability targets and other service levels applying to the product from time to time, which are subject to change and are not contractually binding. Any such availability targets: (i) refer to access to the product over the internet and do not apply to your own access to the internet for which you are responsible; and (ii) exclude any periods of downtime.; ; We make no guarantee that the product will be accessible or usable at any given time or that access to it will be continuous, uninterrupted, or error free. We accept no liability for any consequences in connection with; the product being unavailable.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Admin rights access only
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 18/06/2017
• What the ISO/IEC 27001 doesn’t cover: The application is not covered by ISO/IEC 27001. Our certification is not purely IT related (e.g. for a single data centre) but covers "The Information Security Management System relating to all client data that comes under the control or ownership of PwC by virtue of a contract for services between PwC and a client." We opted for this much wider scope to enable all of our clients to satisfy themselves as to the security of their data in our custody without having to expend time and expense (for them and us) duplicating the extensive audit processes of the independent external auditors who verify our systems and controls. This has been sufficient evidence for some of our well known clients of PwC's compliance in all of the control areas covered by ISO 27001 and ISO 27002.; We do not share detailed ISO27001 audit documentation for the same reason that we do not permit clients or their representatives full audit rights and access to detailed internal documentation, i.e. that doing so may jeopardise the confidentiality, integrity or availability of other clients' information.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay from FIS
• PCI DSS accreditation date: 04/02/2022
• What the PCI DSS doesn’t cover: "It covers the use of all credit card facilities that PwC uses. These are the online terminal used by Collections to take card payments by clients, and handheld terminals used by the business for charity collections, and by the pharmacy for their payments.; "
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: BS ISO 22301:2012, Business continuity management systems requirements

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The service follows the standard information security policies that apply to all PwC systems. This includes internal SIEM monitoring and alerting to check that systems are in policy

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Any major change requires a full security retest. This includes a full code review and penetration test
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Vulnerability identification process from secure code review, vendor security release awareness across components and regular pen testing. These are then prioritised based on risk and added into a release roadmap for immediate or future rollout.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Monitoring across components for normal and abnormal behaviour with real time notification to support and response teams
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available upon request

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: SFTP

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We work with our suppliers throughout the supply chain and operations to reduce emissions. We are on target for net zero by 2030. In 2023, we were again ‘platinum rated’ for sustainability from EcoVadis, - top 1% with our environmental performance deemed ‘outstanding’. We’re a carbon management leader for our ‘strong greenhouse gases management system and decarbonisation commitments, actions and reporting capabilities’.; ; The specifics varies per engagement, but our G-Cloud service provision will tackle climate change by one or more of the following:; a. Using climate friendly (low processing) algorithms.; b. Articulating climate impact on the hosting platform.; c. Including climate impact in options analysis to minimise climate impact whilst meeting contract objectives.; d. Investing in green tech, considering impact of manufacture, usage and at end of life.; e. Engaging with VCSEs to recondition technology.; f. Having 100% green energy on all our premises.; g. Sending zero waste to energy.; ; During engagement delivery, we implement Thoughtful Travel as our greatest climate impact is business travel. Specifically we: ; a. Collaborate online where appropriate, to avoid unnecessary travel.; b. Work in our network of BREEAM rated offices accessible by public transport (typically generating lower emissions compared to remote working); c. Enforce use of our travel booking app which prevents the least environmentally friendly modes of travel and has emissions information for different transport options. ; d. Agree travel in advance ; e. Use our climate forecaster and reporting tool to model our transport decisions and provide clear reporting of our emissions (which are our Buyers’ scope 3 emissions); ; We also induce and support our people to lower their own climate impact, facilitating circular economy principles e.g. recycling personal technology and clothing, sharing relevant practices.

  Covid-19 recovery

  Our G-Cloud services have been critical to Covid-19 recovery as follows:; a. Harnessing the power of cloud scalability and flexibility to our clients, enabling them to adjust their IT infrastructure ‘on demand’. This is important for Covid-19 recovery as Buyers still need to support remote working and online operations.; b. Reimagining how we deliver work - our cloud computing capabilities enable remote work by providing secure access to business applications and data from anywhere. This supports Covid-19 recovery in Buyers’ contracts by maintaining productivity, collaboration and service delivery.; c. Implementing robust security measures for our clients to meet increased cybersecurity risks - thus safeguarding their cloud infrastructure and data, a key issue for many government Buyers.; d. Providing robust and resilient cloud infrastructure to our clients, thus helping Buyers maintain business continuity throughout the pandemic.; e. Supporting our Buyers’ need for digital transformation, which has been accelerated by the pandemic. For example, we help organisations leverage cloud technologies to modernise their IT infrastructure, adopt agile development practices and drive innovation.; f. Providing digital skills training for people over 50, who became unemployed during Covid-19, to enable them to reskill and become economically active again.; g. Scaling up our office presence and delivering engagements in UK cold spots which include Bradford and Belfast, to support economic recovery and growth.; h. Significantly expanding our presence in areas such as Manchester and Cardiff which were also severely impacted by Covid-19.; ; We continue to innovate in emerging cloud technology to help Buyers tackle Covid-19 challenges and support a green transition, by enabling remote working, ensuring security and compliance, supporting scalability, driving digital transformation, and increasing business resilience.

  Tackling economic inequality

  Our G-Cloud 14 service provision will help tackle economic inequality as follows:; ; Increase supply chain resilience, capacity, and diversity by:; a. Teaming with diverse businesses in contract delivery e.g Auticon, a VCSE specialising in IT consultancy, staffed by people with autistic spectrum disorders. We also team with micro and small firms depending on the engagement scope and location.; b. We procure from social enterprises for ancillary products and services - e.g. catering and stationery. We are a founding member of the Buy Social Corporate Challenge and spend about £5m p/a with social enterprises. Therefore, indirect spend will help to tackle economic inequality.; c. Structuring our procurement to be accessible by social enterprises and apprentices in their provision of services to us and having transparent, fair, and clear procurement plans.; d. Running skills development seminars to help social enterprises become contract ready in conjunction with the School for Social Entrepreneurs.; e. Offering an equitable share of profit and risk within the contract and paying promptly. Since 2018, we have reported in line with Government’s Reporting on Payment Practices and Performance regulations.; ; Tackling Human Rights & Modern Slavery:; a. We have been rated ‘outstanding’ for Human Rights by EcoVadis. We focus on Modern Slavery “hotspots” in our supply chain and have detailed our policies, governance, risk management approach and related reporting in our Human Rights & Modern Slavery Statement.; ; Modernising delivery: ; a. We team with leading technology suppliers and innovate modern ways to deliver work and horizon scan for new opportunities to drive better outcomes or more efficient delivery. ; b. Recently awarded by Google for our innovative Generative AI solution - mindful of potential concerns posed by AI.; ; Developing skills:; a. We deploy apprentices from our technology degree apprentice scheme in appropriate roles - this will form part of their portfolio submission.

  Equal opportunity

  We are a level 2 disability confident employer and our platinum EcoVadis rating includes “Outstanding” for Labour and Human Rights performance as a result of our programmes to continuously manage the human rights risk associated with our operations and supply chain, and promote diversity, equity and inclusion.; ; Our G-Cloud 14 service provision will help with equal opportunity as follows:; ; a. Providing opportunities for people from underrepresented groups, so they can gain the experience they require to progress through our business. ; b. Specifically for disabled people, we team with VCSEs e.g. Auticon to provide work opportunities. For our own people and third parties we provide assistive technology and accommodations to enable people to manage long-term conditions.; c. We collaborate with under-represented groups so that our services are accessible and culturally inclusive.; d. Within our contract delivery we measure representation at all levels and gain feedback on quality of experience as retention and development requires people to have a sense of belonging and opportunities to develop.; e. We have a technology apprenticeship programme and our service provision gives opportunities (with oversight) to our apprentices, to help develop digital skills e.g. cloud and a portfolio for qualifications.; f. We conduct outreach to attract people to attend relevant training to work on call off contracts and monitor the diversity of our security cleared talent pool so we can mobilise diverse talent at pace.; g. We offer coaching to client personnel, nominated by the Buyer, to help them with their workforce equality strategy.; h. We offer community outreach including technical and relevant core skills, and raising confidence and ambitions to help people from underrepresented groups become economically active.

  Wellbeing

  Our G-Cloud service provision will help with wellbeing by our culture of support embedded within our ways of working:; a. developing an initial action plan to address typical health and wellbeing risks associated with cloud service provision. This includes checking work allocation in advance (alongside holiday and professional development), reviewing workload weekly and monitoring timesheets; providing suitable ergonomic equipment, creating a supportive environment, empowering and supporting our people to deliver their work and recognising their impact.; b. Empowering people to self-care e.g. attending routine medical appointments or attending to personal matters using everyday flexibility for work life balance.; - Collaborating with each team on wellbeing initiatives to suit their needs e.g. walking meetings, “dress for your day”, office fruit bowls, team-led yoga.; c. Sharing ideas for outside working hours e.g. using our corporate licence for the Headspace app or painting.; - Signposting corporate sources of support e.g.helplines and medical support - for PwC, Buyer and third party people, including help for issues like bereavement and firmwide resources e.g. support during world conflicts or the financial crisis. ; d. Accommodating access requirements and management of health conditions (as a Disability Level 2 Confident employer and signatory to Working With Cancer pledge).; e. We collaborate with financial organisations such as Aviva to host webinars for our people to make more informed decisions regarding their pension and as well as regular mortgage workshops.; f. Support different cultures e.g. opportunity to participate in the Ramadan challenge to promote insight and understanding during this period. ; ; We also share ideas with the wider community via LinkedIn Live for example on “digital detoxing” and promoting a culture of self-care.

Pricing

• Price: £100 to £3,150 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tender_tracker@pwc.com. Tell them what format you need. It will help if you say what assistive technology you use.