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HIVE IT LIMITED

Website / Service Setup and Hosting

Our service setup and hosting services include consultation to better understand business needs and determine the most appropriate hosting setup, technical investigations to define hosting architecture, and thorough documentation to increase long term maintainability.

Features

  • Expert led consultation to understand business needs
  • System architecture / design
  • Technical investigations to determine the best solution
  • Complete set up of hosting environment
  • Technical documentation
  • Detailed handover to ensure successful knowledge transfer
  • Roadmap planning for migration and setup

Benefits

  • Technology agnostic approach, utilising the best tech for you
  • Increases shared learning through our "one team ethos"
  • Increases maintainability through thorough technical documentation

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@hiveit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 8 1 5 4 7 7 8 5 0 1 7 6 1 9

Contact

HIVE IT LIMITED Jonny Rippon
Telephone: 0114 2700669
Email: info@hiveit.co.uk

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data/information structure design
  • Project management and governance
  • Mobilisation coordination
  • Other

Service scope

Service constraints
Hive IT are a predominantly remote company based in the UK, so in-person support is only available in the UK.

User support

Email or online ticketing support
Yes
Support response times
In support of services outlined in this framework, the Supplier will respond to service related incidents and/or requests submitted by the Customer within the following time frames - 0-12 working hours for issues classified as High priority, within 52 working hours for issues classified as Medium priority, and within 8 working days for issues classified as Low priority. We are happy to discuss these SLAs with you and adjust them within reason.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide L2 and L3 support, tailored to your business needs. Upon service commencement, a dedicated delivery manager and multiple experienced software engineers, capable of handling critical complex issues, bug resolution, and infrastructure changes, are assigned to your project. Any work that falls under our L2 support level will be handled by our software engineers and technical architects, while any work under L3 support will be handled by our senior software engineers and technical architects, as per our rates.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure, Amazon Web Services, Digital Ocean, Google, Vercel

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £500.00
Associate business architect £600.00
Business architect £800.00
Lead business architect £1,000.00
Data architect
Role level UK Rate Offshore Rate
Data architect £800.00
Senior data architect £900.00
Chief data architect £1,000.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £800.00
Senior enterprise architect £900.00
Lead enterprise architect £1,000.00
Principal enterprise architect £1,200.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £600.00
Network architect £800.00
Lead network architect £1,000.00
Security architect
Role level UK Rate Offshore Rate
Security architect £800.00
Lead security architect £1,000.00
Principal security architect £1,200.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £600.00
Solution architect £800.00
Senior solution architect £900.00
Lead solution architect £1,000.00
Principal solution architect £1,200.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £600.00
Technical architect £800.00
Senior technical architect £900.00
Lead technical architect £1,000.00
Principal technical architect £1,200.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,000.00
Principal cyber security audit and assurance £1,200.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £1,000.00
Principal cyber security governance and risk manager £1,200.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Lead cyber security monitoring £1,000.00
Principal cyber security monitoring £1,200.00
Cyber security incident response
Role level UK Rate Offshore Rate
Lead cyber security incident response £1,000.00
Principal cyber security incident response £1,200.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Lead cyber security vulnerability management £1,000.00
Principal cyber security vulnerability management £1,200.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Lead cyber security digital forensics £1,000.00
Principal cyber security digital forensics £1,200.00
Cyber security testing
Role level UK Rate Offshore Rate
Lead cyber security penetration testing £1,000.00
Principal cyber security testing £1,200.00
Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £1,000.00
Principal cyber security secure systems architecture and design £1,200.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £500.00
Analytics engineer £800.00
Senior analytics engineer £900.00
Lead analytics engineer £1,000.00
Head of analytics engineering £1,200.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £600.00
Data analyst £800.00
Senior data analyst £900.00
Principal data analyst £1,200.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £800.00
Senior data engineer £900.00
Lead data engineer £1,000.00
Head of data engineering £1,200.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,000.00
Head of data ethics £1,200.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £900.00
Lead data governance manager £1,000.00
Head of data governance £1,200.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £500.00
Associate data scientist £600.00
Data scientist £800.00
Principal data scientist £1,000.00
Lead data scientist £1,200.00
Head of data science £1,200.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £900.00
Lead machine learning engineer £1,000.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £600.00
Performance analyst £800.00
Senior performance analyst £900.00
Lead performance analyst £1,000.00
Head of performance analysis £1,200.00

IT operations roles

Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £800.00
Senior business relationship manager £900.00
Lead business relationship manager £1,000.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £600.00
Change and release analyst £800.00
Change and release manager £900.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £600.00
IT service manager £800.00
Senior IT service manager £900.00
Head of IT service management £1,200.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £700.00
Major incident manager £800.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £600.00
Infrastructure engineer £800.00
Senior infrastructure engineer £900.00
Lead infrastructure engineer £1,000.00
Principal infrastructure engineer £1,200.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £600.00
Infrastructure operations engineer £800.00
Senior infrastructure operations engineer £900.00
Lead infrastructure operations engineer £1,000.00
Principal infrastructure operations engineer £1,200.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £700.00
Problem manager £900.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £700.00
Senior service desk analyst £800.00
Service desk manager £900.00
Head of service desk £1,200.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £700.00
Service readiness analyst £800.00
Service transition manager £900.00
Lead service transition manager £1,000.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £500.00
Junior business analyst £700.00
Business analyst £800.00
Senior business analyst £900.00
Lead business analyst £1,000.00
Head of business analysis £1,200.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £600.00
Delivery manager £800.00
Senior delivery manager £900.00
Head of (Agile) delivery management £1,200.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £700.00
Digital portfolio manager £800.00
Senior digital portfolio manager £900.00
Head of portfolio £1,200.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £600.00
Product manager £800.00
Senior product manager £900.00
Lead product manager £1,000.00
Head of product £1,200.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,200.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,200.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £800.00
QAT analyst £800.00
Senior QAT analyst £900.00
Lead QAT analyst £1,200.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £800.00
Test engineer £800.00
Senior test engineer £900.00
Lead test engineer £1,200.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,000.00
Head of test £1,200.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £500.00
Junior DevOps engineer £700.00
DevOps engineer £800.00
Senior DevOps engineer £900.00
Senior DevOps engineer - management £1,000.00
Lead DevOps engineer £1,200.00
Lead DevOps engineer - management £1,200.00
Principal DevOps engineer £1,200.00
Principal DevOps engineer - management £1,200.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £500.00
Junior frontend developer £700.00
Frontend developer £800.00
Senior frontend developer £900.00
Lead frontend developer £1,200.00
Head of frontend development £1,200.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £500.00
Junior developer £700.00
Developer £800.00
Senior developer £900.00
Senior developer - management £1,000.00
Lead developer £1,200.00
Lead developer - management £1,200.00
Principal developer £1,200.00
Principal developer - management £1,200.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £700.00
Accessibility specialist £800.00
Senior accessibility specialist £900.00
Head of accessibility £1,200.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £600.00
Junior content designer £700.00
Content designer £800.00
Senior content designer £900.00
Lead content designer £1,200.00
Head of content design £1,200.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £900.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £600.00
Junior graphic designer £700.00
Graphic designer £800.00
Senior graphic designer £900.00
Lead graphic designer £1,000.00
Head of graphic design £1,200.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £600.00
Junior interaction designer £700.00
Interaction designer £800.00
Senior interaction designer £900.00
Lead interaction designer £1,200.00
Head of interaction design £1,200.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £600.00
Junior service designer £700.00
Service designer £800.00
Senior service designer £900.00
Lead service designer £1,200.00
Head of service design £1,200.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £600.00
Junior user researcher £700.00
User researcher £800.00
Senior user researcher £900.00
Lead user researcher £1,200.00
Head of user research £1,200.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
Fe7b27b1-0e29-4a71-95ef-5760726cb180
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
A9c9737b-c98f-4d05-a407-e3d018a0945b
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@hiveit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.