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Ethical Services Group

Support Resources

An extension of our Clarity CHC and PHB web apps, this service provides flexible resources to support implementation and ongoing business as usual to provide support, training and mentorship to maximise the quality of the CHC and PHB deliverables.

Features

  • Fully flexible partnering service
  • Access to expertise across this sector
  • Proactive monitoring of integrity of services
  • Trains administrative staff and assessors
  • Provides ongoing mentorship

Benefits

  • Improves the quality of data input
  • Increases skills in CHC and PHB knowledge and best practise
  • Ensures existing assessments are uploaded
  • Increases transparency and reportable metrics
  • Frees up in-house resource time
  • Supports continuity in approach across all assessments

Pricing

£250 to £800 a user a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 8 1 6 2 2 9 9 7 2 4 3 3 4 6

Contact

Ethical Services Group Steve Loveridge
Telephone: 07779498617
Email: steve@esg.limited

Planning

Planning service
Yes
How the planning service works
During the on-boarding process we will understand the number of CHC assessments or PHB budgets are in progress and plan the transition to the appropriate system accounting for local constraints, organisational drivers and skills assessments.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training Needs Analysis;
Training for our Clarity CHC app;
Training for our Clarity PHB app;
Training for our Booking Module;
Training for provision of quality CHC Assessments;
Training for the provision of quality PHB budget management.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our high-level approach is to undertake a current state assessment, identifying which applications and data may be suitable and would benefit from a move into cloud hosting. We then accurately describe the migration journey in terms of costs, timelines, benefits and risks. We can provide management expertise to ensure that this journey is delivered to scope and expectations.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
This service provides an external governance function provided by our industry experts who will sample existing assessments and budgets and provide quality feed back. This will form the basis of the requirements for our team to address with the organisation.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Automated security asset management (including patching status)
  • Penetration Testing
  • Virtual CISO / virtual DPO
  • Full patching services
Certified security testers
Yes
Security testing certifications
  • CREST
  • Tigerscheme
  • Other
Other security testing certifications
IASME Gold

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Completely bespoke service tailored to meet the needs of the client. Full end to end from initial business case through to programme management and transition to BAU

Service scope

Service constraints
Constraints are not known - these are dependent on the buyer's requirement.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Monday to Friday 9-5 - within 4 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We haven't yet instigated web chat - this would be provided subject to client need
Web chat accessibility testing
None
Support levels
P1 (urgent) - support provided within 1 hour P2 (routine) support provided within 4 hours P3 (non-urgent) - support provided within 4 hours wherever possible. An account manager and a dedicated phone number is provided to each customer. There is no charge for support unless specifically tailored to meet client needs.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • CREST
  • IASME Gold

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

ESG is committed to supporting the government's Net Zero target

Pricing

Price
£250 to £800 a user a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.