Mphasis UK Limited

Service Integration and Management (SIAM)

Mphasis Service Integration and Management (SIAM) aims to integrate different services, platforms and applications to provide a seamless service integration and unified client service.

With 450+ SIAM specialists, Mphasis offers flexible, agile and scalable service integration with expertise in assessment, strategy, developing operating and delivery model in a multi-supplier ecosystem.

Features

• Service-orientated SIAM model
• Toolkit to Support process and Operation optimisation.
• As-is-analysis for SIAM transformation
• Deliver direct-cost impact through effective sourcing and ability to shift
• Experienced ITIL certified SIAM specialists support
• Develop SIAM Governance
• Maximum automated SIAM activities simplifying complexities of multi-provider delivery.
• Establish SIAM governance practices providing maximum value to service.
• SIAM service portfolio management providing supplier coordination, integration and interoperability.

Benefits

• Integration Services Methodology to reduce risks, increase productivity, enhance scalability.
• 15+ years of experience in SIAM
• Removal of disparate back-end systems
• Implement architecture essential to scalability.
• Reduce complexity Enabling future applications to mesh seamlessly
• Continuously improving service delivery while achieving cost optimisation

£96 to £1,800 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Gaurav.Singh1@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

681725711454925

Contact

Gaurav Singh
+447424958499
Gaurav.Singh1@mphasis.com

Planning

• Planning service: Yes
• How the planning service works: We have a comprehensive cloud-agnostic planning as part of our Centre of Excellence (CoE). The CoE adopts a “tribes and squads” model for effective specialisation and collaboration. It comprises tribes of different capabilities.; ; The salient differentiators we are proposing to introduce to the approach are the tools/accelerators (including cognitive AI/ML models). This will be further assessed during the initial run of steady-state operations and implemented after due consultations and agreement with relevant client stakeholders.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Through Mphasis Blink, we help our clients innovate, imagine, and transform their services. Our proposed Agile-Waterfall hybrid model in practice will enable planning, requirements definition and high-level design in the Waterfall model while developing and testing in short sprints using Agile (Scrum). The model will also include a combination of automation tools and platforms. Typically, the foundation of the Solution Design is laid out during the Ideate and Validate phases and further built upon in the next phase. A dedicated team of shared BAs, Architects and UX teams will work on eliciting the requirements to build the Epic/Product backlogs, create prototypes and build frameworks for the sprint teams to consume. It is an ongoing activity, and this team incrementally pushes the user stories into the Product backlog for the other teams to consume. Finally, the Definition of Ready (DOR) and Definition of Done (DOD) would be mutually agreed upon and published.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Mphasis has a comprehensive framework for migration to Cloud Services for all public Cloud providers. We will work with buyers to provide a range of services to help migrate to Cloud services. Mphasis has a strong capability of certified cloud practitioners with 1000+ Associate and Professional level Cloud certified practitioners.; ; We have in-depth experience delivering new and large implementations and conducting migrations from clients' traditional or legacy solutions into Cloud solutions, including Hybrid, Private Cloud, AWS, Azure, and Google Cloud. Mphasis' Anything to Cloud set of offerings provides application transformation and cloud-based services to our clients. It is an end-to-end framework for assessing, planning and executing application migrations to the cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Mphasis is a CMMI Level 5 company and has a dedicated team for Quality which monitors the delivery & suggests the improvement areas for all customers.; We optimize the product development life cycle with comprehensive Mphasis testing services to help you on the transformation journey to quality engineering. Our testing services provide transformation, modernization, and automation solutions by ensuring maximum reusability, ease of maintenance, better test execution, and enhanced reporting. As a result, we help provide a holistic solution and add more value to clients’ services.; ; We are adept at delivering large, multimodal, QA-managed services engagements with proficiency in enabling DevOps via assets and accelerators and experience in agile engagements with methodologies such as BDD, TDD and ATDD.; ; Mphasis has extensive capability and wide practice in a continuous delivery pipeline performance testing. Mphasis Stelligent has been providing Continuous Integration/Continuous Delivery solutions on the cloud since 2009 and is one of the first service providers to attain Cloud DevOps Competencies. We conduct Performance testing by Integrating these tests early on and on every build catch problems earlier to improve the reliability and stability of our releases.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Mphasis provides extensive support, monitoring, control, training coordination, and deployment services to optimize client portfolios.; Mphasis can work with the buyer to identify the optimal support model required.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority incidents can be responded up to 15 Minutes. Overall response time matrix will be agreed as part of Service Level Agreement with Client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We can support with multiple options including 24x7 support and other. Support Model will be decided on agreement with client.
• Support levels: Support models will be driven by Customer Requirements.; Support can be available through email and phone 24x7.; Levels can be decided upon further agreement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 31/10/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CISSP
  • CISM
  • CISA
  • Security Product Certifications-CISCO, Checkpoint, CyberArk, Sailpoint, Oracle, Symantec etc.)

Social Value

• Fighting climate change:

  Fighting climate change

  Mphasis takes climate change seriously and has created Climate emergency policies as part of our broader Health, Environment and Safety goals. We will ensure that in the course of our business activities, we will minimise our impact on the environment and enable each employee to contribute under the documented guidelines.; As part of this engagement:; • Mphasis is committed to limiting travel where possible. For mobilisation, we will develop local working, reducing carbon emissions.; • Through our deliverables, we will support the objective of providing efficient citizen services, reducing the need for in-person meetings with caseworkers, allowing them to work efficiently in the citizens’ case journey, improving citizen experience and reducing carbon emissions.; • Being a leading Cloud Transformation services company, Mphasis is committed to supporting clients in their journey of Cloud First, hence energy needs.; • Training: All our employees are mandated to attain training on Climate Change annually.; • Awareness: We encourage our staff to volunteer in Environment conservation initiatives and contribute more towards climate change initiatives. We reward our employees for participating in these initiatives.; • At an organisation level, we conduct Climate Emergency campaigns through different mediums: Mails, webinars, maketing events, Fun activities and quiz sessions and social media (Twitter / Linkedin / Youtube / Facebook).
• Covid-19 recovery:

  Covid-19 recovery

  Mphasis has periodically reviewed organisation-wide, country and account-specific policies and actions to address risks and issues due to COVID-19 since the pandemic. Enabled by these policies and actions, we have ensured successful delivery for all client engagements while balancing our staff's wellbeing. In addition, staff undergo mandatory courses on Data Privacy, Remote working, Information security management systems and Business Continuity enabling them to be well-equipped for remote working.; We have demonstrated this throughout the pandemic for our Public Sector clients, where our staff has maintained high productivity levels. We onboarded new resources, retained and developed them during this period without any issues/delays, working closely with relevant teams at SG. We will leverage this experience and the actions Mphasis has set to address any new situation. Our approach to mobilisation during COVID-19 for this engagement addresses:; 1. Mobilisation and acquiring resources with appropriate skills; 2. Effective engagement of Resources; 3. Management and reporting; 4. Our COVID Outreach Programme ensures that resources are equipped to work remotely and seek support; 5. Risks and mitigation; ; COVID Assistance-; o 24/7 COVID War-Room and COVID Helpline to provide emergency assistance.; o Vaccination reimbursements - Group Medical Insurance for Self and Dependents covering COVID treatment; o On-Call doctor assistance and grief counsellors; o Vaccination drives across Offices for staff and their families
• Tackling economic inequality:

  Tackling economic inequality

  Mphasis is committed to working with the communities in Scotland in education, livelihood and inclusion. It aligns with our organisational value system of giving back to our communities. ; We work with our partners to support our plan to lead such initiatives. It includes Mphasis Local Grad Hire Programme, STEM Outreach - Career Development Programme, Mphasis Joint Community Volunteering Programmes with clients and Apprentices training and development.
• Equal opportunity:

  Equal opportunity

  As a global organization operating in 22 countries with over 35,000 employees, Mphasis has a fair and progressive employer reputation. Mphasis has global policies for Fair Work, which already covers all five aspects of the Fair Work Framework: Respect, Security, Opportunity, Fulfilment and Effective voice. Mphasis commit to and complying with fair work policies wherever our staff reside.; • Mphasis promotes and maintains gender-neutral recruitment, compensation, career progression, and rewards & recognition policies.; • Mphasis has mechanisms for staff to raise their Conflicts and disputes. The policy for the same applies to all officers, directors, employees, visitors, contractors, or sub-contractors of Mphasis. An independent and objective body redresses any complaints of inappropriate conduct or attitude.; ; Diversity & Inclusion: Our Guiding philosophy: “Diversity is a mix; inclusion is making the mix work– Andres Tapia”. The three tenets of our D&I are– Invest, Inspire, and Involve.; • Mphasis embeds the culture of an inclusive environment where all the staff are respected. Therefore, we follow zero tolerance for direct or associated- Discrimination, Harassment, Victimization or Bullying through prejudice, ignorance, thoughtlessness, or stereotyping.; • Mphasis recognizes staff as its greatest strength & aims to attract, nurture, and retain staff with diverse skills, experience, and backgrounds to deliver high-quality solutions and services. It is committed to ensuring the workplace free from discrimination or harassment based on gender, age, race, religion, disability, or sexual orientation.; • Measures are undertaken to eliminate physical & technological workplace barriers and to ensure that employees with disability can participate in meetings, conferences, workshops, seminars, and other events.
• Wellbeing:

  Wellbeing

  Some of our Well-being practices include:; • Our flexible benefits and policies in the workplace also include Pension Scheme, enhanced maternity/paternity pay and leaves, Meal Card, Car Policy, etc.; • healthcare Insurance with inpatient care, outpatient care, Mental health and Cancer cover services for staff & dependents.; • Launch of REACH- Digital Wellbeing tracker, helps in the formation of Healthy Habits, set goals, form groups & has sessions on wellness & health tips; • Other key staff benefits provided include long service awards; national benefits scheme; employee assistance programme; private health insurance; employee discount scheme; flexible working– including location and working hours.; • For all the new boarded staff, we run a buddy programme to guide all the new boarded staff through the induction and create a comfortable environment.

Pricing

• Price: £96 to £1,800 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Gaurav.Singh1@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.