SDS Sequel
Sequel is a property project management software platform designed to help housing professionals financially monitor and track the build phase of social housing schemes.
Manage the build phase of housing on an intuitive platform. From the moment you identify land that presents an opportunity, to the completion of the scheme.
Features
- Real-time reporting
- Microsoft SQL Server data storage
- Open API
- Centralised data storage for schemes
- Customisable inputs for bepoke data capture
- Customisable functions for bespoke calculations
Benefits
- Quickly reforecast cashflows
- Compare approved and actual spend
- Import actual spend from finance system
- Control and audit changes to schemes
- Quickly import and export data
- Update multiple items simultaneously
- All scheme and property data held in one place
- At a glance view of problems in schemes
- Easily share information across all departments
- Seamless transfer of data to other systems
Pricing
£1,800 to £5,000 a user a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
6 8 2 0 2 4 5 8 7 2 4 8 6 7 6
Contact
Shelton Development Services Limited
Ricardo Prota
Telephone: 07944849302
Email: ricky.prota@s-d-s.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Sequel should be combined with ProVal. The software comes with an interface to allow you to share relevant data. The typical data flow is Appraisal data from ProVal to Sequel.
- Cloud deployment model
- Private cloud
- Service constraints
- None.
- System requirements
- Internet Browser Access Required with a standard PC
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
First Response is 4 hours.
Support is provided in accordance with the terms of our standard Support Agreement and encompasses.
Support opening hours:
Monday – Friday
9am – 5pm - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- No
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
All support is local; we do not use third-party agencies or remote call centres.
Support is provided in accordance with our standard Support SLA included within the terms and conditions and encompasses:
Email queries where you'll deal with an experienced member of our team.
Screen-to-screen access to provide support directly onto your machine.
Tutorials and real-time demonstrations over the web.
Reviews of your work to check for possible errors(chargeable)
Application updates to meet changes in business practices
Face to face
Annual regional user meetings
Account Review Meetings
Priority
1
Urgent request for support, help,
assistance, development or advice
4 hour
response
5-day fix
4-hour response
4-week fix
Priority
2
Moderate request for support, help,
assistance, development or advice
Same day
response
10-day fix
Same day
response
6-week fix
Priority
3
Low request for support, help,
assistance, development or advice
Next day
response
15-day fix
Next day response
8-week fix
Priority
4
Feature request Programmed and
scheduled by
agreement with
SDS and the
Customer - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Full Training is part of the package. The training is currently delivered live by one of our accredited trainers for each customer in an online classroom setting. We are currently investigating the use of an online Learning Management System as well. This would compliment the live training, consisting of a number of remote online interactive courses with tests/quizzes and actual operation of the software. The benefit of the Learning Management System would be to offer greater flexibility of timing/delivery, along with the ability to re-visit the courses as and when required. There are a range of training options available giving varying levels of insight as to the operation of Sequel (see Pricing), that include: ADMIN - The Sequel Administrator training is aimed at those people who are responsible for setting defaults, administering the system and/or training others in the team; END USER: Covers the operation of the cashflow, including creating projects, setting up and managing a cashflow, importing appraisals and running reports.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- The database will be downloaded and provided to the customer.
- End-of-contract process
- Once the customer has confirmed receipt of the required database and has what they need we will delete the online version of the database.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- No restrictions are placed in the API, customer must liaise with SDS to ensure a suitable script is written and maintained
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Sequel is a highly configurable application with bespoke reporting features. A wide range of project, property, cashflow, workflow and people attributes can be created to suit your financial project management requirements. The configuration process will be covered as part of our training programme, but there are also options for SDS to configure the software to the specifications of the user. Please note we do not allow customers to customise the underlying software code / functionality in a bespoke way, however, we do of course collect feature requests and other feedback from users, and these are managed in the product feature pipeline.
Scaling
- Independence of resources
- Each company will have their own server. Any strain can be identified and resourced accordingly.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Never
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Users can export data through reporting outputs which can be saved and copied to their local machine.
- Data export formats
-
- CSV
- Other
- Other data export formats
- CSV, EXCEL, PDF, HTML
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Our SLA is guaranteed at 99.99% up time.
- Approach to resilience
- We use AWS servers which will be set up to high standards of resilience. Further information is available on request.
- Outage reporting
- SDS will be notified if there is an outage via an email and SMS alert, and will let the customer know straight away (also via email).
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access within the software is based on roles. Users are given access to a particular role or security level which then determines their ability to access the different features or data in the software. Access to support channels is managed via our FreshDesk support system, which contains all our customer contact and purchase information. We plan to move this to another system called Jira and align to our parent company
- Access restriction testing frequency
- Less than once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation
- ISO/IEC 27001 accreditation date
- 22/11/2022
- What the ISO/IEC 27001 doesn’t cover
- All SDS Business practice and approach to InfoSec conforms to ISO27001
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- All staff are organised into teams with level of access to information based on their requirements in their roles. Network drives and other information sources are centrally administrated and our Software IT director takes responsibility for maintenance and security of IT systems. Software code is stored in secure locations and the development of our software follows a standard approach, with each coding change being recorded in the case management system, following an agreed process of requirement, coding, code review and testing. All our staff are trained on GDPR regulations and we document their responsibilities with regards to data and privacy in our staff handbook
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- All code is recorded using a branch methodology, with each change being subject to our secure development process. Changes to software must go through a multistage process including design, review and testing ahead of the change being merged into the master branch code
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- SDS employ ISO 27001 methodology and Infosec protocol when navigating potential security risks, all operating systems and software versions are kept up to date and we use anti-virus software protection as appropriate. All our records systems are online and we do not generally use physical storage.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- If our security is compromised we would assess the potential impact at SLT level. Measures appropriate to the scale of the incident would be determined at the time, and we are aware of (and comply with) our statutory obligations under GDPR to notify users and the ICO. We would immediately notify users. We would also follow our BCP which formed part of our ISO submission
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- SDS employ ISO 27001 methodology and Infosec protocol when navigating potential security risks, all operating systems and software versions are kept up to date and we use anti-virus software protection as appropriate.If and when our security is compromised we will assess the potential impact at the SLT level. Measures appropriate to the scale of the incident would be determined at the time, and we are aware of (and comply with) our statutory obligations under GDPR to notify users and the ICO. We would immediately notify users. Follow our BCP Plan
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Equal opportunityEqual opportunity
SDS is committed to providing equal employment opportunities to all employees and applicants without regard to race,colour,religion,sex, national origin,age,disability, or any other protected status.
Pricing
- Price
- £1,800 to £5,000 a user a year
- Discount for educational organisations
- No
- Free trial available
- No