Delib Ltd

Dialogue for open conversations and collaboration

Dialogue is an online platform for constructive conversations with citizens and stakeholders at the formative stage of a decision. You create a specific challenge to which people can contribute ideas and submissions. Dialogue brings together diverse voices in order to create better informed and more inclusive decisions.

Features

• Online tool to collect ideas, evidence and comments
• Set public, private and/or targeted challenges
• Enables two-way conversation between organisations and citizens
• Fully responsive (mobile-friendly) design
• Site-wide admin dashboard showing activity and status of all challenges
• Manage moderation and reporting from challenge specific dashboards
• Automatic summary report of responses and themes in .docx format
• Embed videos, images and other media content in your site
• Branded to match your corporate design
• Daily summary notification emails to encourage ongoing participation

Benefits

• Structured, open space for constructive conversations
• Promote openness and transparency in decision-making
• Generate valuable ideas and evidence
• Quickly understand the outcomes of a challenge via summary reports
• Maintain control and oversight of all organisation engagement activity

£4,995 to £9,995 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@delib.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

682072087673191

Contact

Louise Cato
0845 638 1848
info@delib.net

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Internet connection
  • Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 hours during weekdays, 09:00 to 17:30
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A team member is always available during UK working hours (09.00 - 17:30) to answer support queries. We offer ongoing support provided by our expert customer success managers or software developers, included within the subscription cost. Our comprehensive online help guides are available 24/7 for all customers. Each customer has a dedicated customer success manager working with them from the outset to achieve their goals.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To help get you started, once the site is deployed we will guide you through the initial set up of your Dialogue platform, how to add users and customise your challenges. We provide a comprehensive online knowledge base and a customer Dialogue aggregator to share how other organisations use Dialogue. You have the option to purchase onsite or remote training and/or consultancy days to help you get the most out of your site.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Dialogue is an entirely open platform which allows organisations to export their data at any point – including at the end of the subscription period. All data is provided in a .xlsx format.
• End-of-contract process: At the end of the contract, we agree a site closedown date (usually the Wednesday following the end of the contract) and advise customers to extract their data by that date. We then take the site offline and shut down the server. A backup will be retained for 7 calendar days after the close down date, then all data is permanently deleted from Delib backup systems within 8-14 days after the closedown date. Once backups have been deleted, the data cannot be recovered. Dialogue is provided on a fixed-price subscription basis, and it's simple to extract all your data - this can be done at any time, not just at closedown - as such there are no additional charges for closedowns.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dialogue works seamlessly across all devices, including desktop, mobile and tablet, with no degradation to the user experience or functionality.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: All end-user and some administrative actions may also be performed programmatically via a JSON API. Keys to allow access may be configured on request. Some high level statistics are also openly available in machine-readable format.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: What: Branding, user access, URL, terminology.; How: Configuration is via the web-based admin system, or performed by a Delib account manager on request.; Who: Configuration options are segmented by user roles. Some configuration points are customisable only by site admin users. Some configuration points are customisable only by Delib account manager on buyer's instruction.

Scaling

• Independence of resources: All customers get their own virtual machine. Customers do not share resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards provide certain usage metrics (response counts, dates, activity numbers etc). Exports provide user access information such as user last log in, to support user management and audits.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Downloadable spreadsheets (.xlsx); Downloadable reports (docx)
• Data export formats: Other
• Other data export formats:
  • .xlsx
  • Docx
• Data import formats: Other
• Other data import formats: Data is entered using the Content Management System

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The SLA is site availability 24 hours a day, seven days per week. The target availability is 99.95% (maximum 21.5 minutes of Downtime per month). The measurement period for availability is in calendar months. If Downtime exceeds the target limit of 21.5 minutes in a calendar month, Delib will provide the Client with a service credit equal to one day’s Fees on a pro rata basis (exclusive of VAT, and exclusive of any excess bandwidth or storage charges that have been negotiated) for each full completed hour of downtime. The maximum service credit available in respect of any one month shall not exceed one month’s Fees.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to Dialogue is controlled by user permission levels. Support requests are subject to standard pre-screening process which is defined by Delib's information security management system (ISMS) and certified to ISO27001:2013.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SNR
• ISO/IEC 27001 accreditation date: 01/02/2023
• What the ISO/IEC 27001 doesn’t cover: Statement of applicability is available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All customer services run the same version of the software. Changes go through Delib's standard change management process. Where necessary changes may have additional review for security implications.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Full details are in our Information Security Policy, which is available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security incidents may be detected by our automated tools, Delib staff or customer notification. In all cases they are treated as critical errors triggering Delib's disaster recovery plan, details here: https://help.delib.net/article/334-disaster-recovery-plan
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is fully covered in our Information Security Policy, which is available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  1. Delib's platforms are used to engage with citizens on climate change issues. Governments around the world have been using Delib’s tools to engage on climate matters since the company was founded in 2001. Quality climate engagement aids in the creation of policy that benefits both people and planet, as well as fostering community buy-in to actions that require changes in personal behaviour. Here are examples of Delib customers using our tools to run quality climate engagement: https://www.delib.net/who_uses_delib/climate-response-and-net-zero https://www.delib.net/dialogue/customer_stories/scottish_climate_assembly https://www.delib.net/simulator/resources/climate-net-zero-simulator. Delib developed the groundbreaking MY 2050 simulator with the Dept for Energy and Climate Change (DECC). This resource was provided free of charge to schools and universities to help future generations understand the NET 2050 goal. 2. Reduce our environmental impact by moving face to face business operations online. Since the Covid pandemic in 2020, we've moved many of our face to face business practices online by default. Including events, employee and customer training, meetings and working environments. This significantly reduces the environmental impact created through travel, catering, large office use and supplies. 3. Minimising the environmental impact from our office use and employee travel. We behave responsibly by minimising waste, recycling whenever possible, not using disposable catering equipment, turning off heating, aircon and electrical equipment when not in use. We also recycle or re-use assets such as laptops and tablets when they are no longer fit for business use, including selling to colleagues at a reduced market rate. Adoption of a distributed working from home model has enabled our employees to minimise commuting and thereby reduce the environmental impact of work travel. We encourage travel by more sustainable and less carbon-intensive means e.g. avoiding flights or single-person car journeys for any in-person events and we meet any extra costs for this.

  Covid-19 recovery

  Delib's products have been used directly by government for Covid-19 response and recovery processes, including being the platform that hosted the Covid Inquiry consultation. Over the past four years, Delib's software has been used to shape policy and technical management of the pandemic response, in local government, the devolved governments, and at a national level. As a company, Delib continued to operate at full capacity during the pandemic, quickly reshaping our ways of working to accommodate the changes in national policy as they came about, and we have built many of those changes into the way we continue to work today. No staff were furloughed, nor did we reduce our service in any way.

  Tackling economic inequality

  Delib is an SME employing around 30 people across the world. We aim, where possible, to support other SMEs and smaller, sustainable businesses via our supply chain and we seek out and assess organisations using a strong set of criteria as directed by our ISMS, including social value, security, sustainability and other credentials. Delib's takes cyber security seriously, as we exist to uphold the integrity of democratic and engagement activities. We hold ISO27001 and Cyber Essentials certifications and hold our supply chain to the same high standards. Delib's software is developed, maintained and supported using modern methods, such as agile and lean methodologies, allowing us to innovate while remaining true to our high quality standards. The world has enough bad software in it, we don't need to contribute to that - government deserves better. Delib's software and service are designed so that it is easy for public sector employees to create well-designed, informative activities which have actionable outcomes both for the organisation and for those taking part in communities across the world. It's important to us that in the use of our services, users gain skills and build expertise, so we have detailed user guides, provide training and resources, and work directly with organisations to understand their needs and help them to achieve them. We believe in the right of people to take an active part in their democracy, so as part of our service we provide free of charge resources to help progress the practical day-to-day applications of democracy. We create The Practical Democracy Project podcast, and we provide free online resources through our 'Delib Learn' platform to boost professional development, engagement, skills and knowledge within our network. This is not restricted to customers and is available to anyone interested.

  Equal opportunity

  Delib has a social value policy that is available on request. 1. Delib offers flexible employment options to increase our range of applications, not restricted by location. We offer remote and flexible working to encourage applications and employment which is less restricted by physical location. We also provide an office or funding for alternative working spaces for those who do not want to work from home full time. We have 100% remote or hybrid roles offered across 5 countries worldwide. 2. Delib offers flexible employment options to support colleagues from wider socioeconomic groups. We have a mix of full and part-time roles and offer flexible working. This supports applicants and colleagues from wider socioeconomic groups as it can help to balance health needs, caring responsibilities and personal commitments. Delib pays the real living wage (or higher) to all employees. 3. HR / recruitment to ensure equal opportunities. Delib implements clear processes for recruitment and promotions to ensure equal opportunities are achieved. Delib runs an anonymised hiring process. We follow internal hiring guides, in line with the BPSS standard. We provide all employees with the opportunity to undertake training and to develop skills and there is an allowance for all employees for personal development and training. Delib reviews suppliers to ensure they manage the risks of modern slavery. 4. Improved accessibility for citizens and organisations who use Delib's platforms. Our accessible online platforms allow organisations to reach individuals who are excluded from traditional face-to-face processes due to time constraints, limited mobility, accessibility issues, caring responsibilities, education levels, or a sense of disenfranchisement. All sites offer accessibility functionality and are compliant with the WCAG standard. All sites are compliant to WCAG 2.1 AA or more and are either completed or in the process of being updated to be WCAG 2.2 AA compliant.

  Wellbeing

  Delib has a social value policy that is available on request. 1. Access to wellbeing benefits for all employees. All employees have a significant monthly allowance to spend on our chosen wellbeing platform. Further wellbeing benefits provided to all employees include; compassionate leave, flexible working, a choice of working from home or elsewhere, all equipment needed for work and home set up provided, working from home allowance, free eye tests, free flu jabs and more. 2. Increase mental health awareness and provide mental health support and resources to all employees. Mental health tools and resources are made available to all employees via our wellbeing platform. We actively encourage mental health first aid (MHFA) training to increase awareness and education and to ensure colleagues feel supported, valued and cared for - 4 employees are trained mental health first aiders. Our dedicated HR person offers an 'open door' policy and provides regular support to colleagues upon request. 3. We strive for colleagues to be thriving, not just surviving and to create a healthy and positive work environment. Our full time HR person, managers, and colleagues are committed to creating a supportive and positive work environment. Employees are set up with 'tools of the trade' both at home and in the office, to try to make their work environment as comfortable and productive as possible. We also have an active company events calendar which includes fully funded away days, trips away, nature walks, meals, and employees are sent gifts to celebrate special occasions. We insist on a working environment which is free from unlawful discrimination and we maintain an equal opportunities policy as well as a Disability, neurodivergence and reasonable adjustment policy. 4. As an engagement platform, Delib's software is used to design and deliver initiatives to support strong, inclusive communities.

Pricing

• Price: £4,995 to £9,995 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@delib.net. Tell them what format you need. It will help if you say what assistive technology you use.