Web Design, Mobile Design and IT Support Services

Service scope

Software add-on or extension: No
Cloud deployment model: Private cloud
Service constraints: The service excludes any third-party software licensing&third-party support costs(unless these are included in the infrastructure provider pricing)•The service does not include support for database-specific content including data change or deletion or data integrity checks.•The service does not include support to major database RDBMS change&release activities,this is available as a service option•The service excludes the implementation of service requests. These are charged separately on a T&M basis•The service excludes support for security accreditation and testing •The service excludes visits to customer sites,including the attendance of service reviews; attendance will be subject to prior agreement with any expenses incurred charged additionally
System requirements: 8 GB RAM

Windows 10 or Windows 11

256 GB SSD

AWS or Azure Cloud Partner

Office 365 License-Standard

Mac Pro or Mac Airbook

User support

Email or online ticketing support: Email or online ticketing
Support response times: We respond to all questions within 8 business hours. Normal business hours are 09:00-5:00 Mon-Fri excluding UK holidays. We regularly respond to questions within 4 business hours, and we immediately work on all inbound questions to establish urgency and set appropriate priorities. We provide an SLA based on the clients requirements. Weekends : 10am to 4pm on Saturday and 11am to 3pm on Sunday with extra costs.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), 7 days a week
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Chatbot
Onsite support: Onsite support
Support levels: We provide a service desk for our managed services customers. Also, assigned consultants or architects will respond in 8 business hours of response time. Our Support offering is not driven by a standard service catalogue; and also provides the tailored support levels to meet your specific needs to provide the right level of support to meet your business requirements.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Yes, we used to provide online training, user documentation, or Onsite training for the service.
Service documentation: Yes
Documentation formats: HTML

ODF

PDF

Other
Other documentation formats: PDF

Word

Visio

Powerpoint
End-of-contract data extraction: We do extract all the data of users and prepare the contract handover to your during the contract period ends.
End-of-contract process: We do full KT (knowledge transfer) and cross-training to the team members and permanent members of the staff. Preparing the full confluence documents in the intranet or global usage in the organizations. Preparing the full online training or in-house training for the business to the technical team and technology to business and non-technical to business teams.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Chrome
Application to install: No
Designed for use on mobile devices: No
Service interface: No
User support accessibility: WCAG 2.1 AA or EN 301 549
API: Yes
What users can and can't do using the API: User familiarizes with the API activities and how to integrate services to another application.
setup via java thin client or nodejs or java or any relative coding's.
No limitations to how users can setup
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

ODF

PDF

Other
API sandbox or test environment: Yes
Customisation available: No

Scaling

Independence of resources: We keep monitoring 24/7 with a proactive team independently and managing all aspects of business activities to be monitored without affecting the BAU and live services.
All users will be under full SLA support as requested and ensure there is zero tolerance and zero downtimes.

Analytics

Service usage metrics: Yes
Metrics types: We used to provide service in the application of storage Access, Portable wifi Data dongle devices.
Reporting types: API access

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Supplier-defined controls
Penetration testing frequency: At least every 6 months
Penetration testing approach: In-house
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Extraction and conversion of raw data from their existing format into a format required by another application. Exporting data is also a way of backing up data or moving it between two different versions of programs.
Data export formats: CSV

ODF
Data import formats: CSV

ODF

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

Bonded fibre optic connections

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability: A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services required & expected level of service.
The agreement varies between vendors, services, and industries. Handle all incoming Support Queries in accordance with SLA response times attached on VE3 Onboarding process page, provided always attempted first (but been unable) to resolve the relevant issue through its own internal IS resources; Communicate via telephone and e-mail; Be available during standard service hours, and only provide telephone or email support through people who are fluent in the English language. Supplier is prevented or delayed in performing its obligations due to Force Majeure.
In these circumstances, the Contract Price shall be adjusted and any necessary refund or credit effected in accordance with the Authority’s reasonable instructions
Approach to resilience: Provide a full detailed resilient plan and technical documents wrapper around the Service which shall include, but is not limited to, our IT strategy, service resilience, performance monitoring, and reporting, service reviews to monitor progress and discuss issues (e.g. quality of delivery, resource, troubleshooting, risks and issues with proposed mitigations).
Performing all activities within various Systems Development Life Cycle (SDLC) types including Waterfall, Agile, and DevOps.
Ensure a timely response to address the need, with resilience to provide substitute or replacement capability when required to avoid service disruption.
Engaging Operations teams to get a buy-in on approach and coordination and scheduling of work to secure technical resource(s) (where applicable) to assist in an emergency.
Be versatile across multiple channels including web, social and print media.
Contain elements/icons that can be used across various digital and print mediums including a website.
We need to reflect the tone of the buyer's instance – less emphasis on the ‘touchy feely’ environmental green tropes and more a focus on innovation, action, and technical solutions
Outage reporting: SERVICE LEVEL REPORT 1) Before the 10th calendar day of each month (or the previous day, if the 10th calendar day in the relevant month is not a Working Day), the VE3 shall provide GCloud services with a report containing accurate figures of performance against each Service Level including, with regards to Availability, the levels of Scheduled and Unscheduled Downtime in the previous month and in the previous three (3) month period on a cumulative basis and on a rolling basis, together with details of any instances of non-compliance with the Incident Resolution Service Levels.
Handle all incoming Support Queries in accordance with SLA response times attached on VE3 Onboarding process page, provided always attempted first (but been unable) to resolve the relevant issue through its own internal IS resources; Communicate via telephone and e-mail; Be available during standard service hours, and only provide telephone or email support through people who are fluent in the English language.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: Gain access to cloud-based data lakes and data warehouses.
Their goals are to increase the agility, security, and reliability of their applications, lower costs, and improve data analytics capabilities.
Moving cloud-based platforms and software deployment to a new location is a multi-step process that involves tasks that must be identified, planned, implemented, and tested.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: NA
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 22301

ISO 20000-1

ISO 14000-1

ISO 9000-1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: We do follow the CyberEssentials Plus and Memset Hosting.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Configuration&Change Management we follow to control the environment releases by raising a change in the Buyer's support system&linking it to the initial SR/Incident. The approval is sought in a regular CAB meeting scheduled to take place once a week. We can hold emergency CABs-or-seek approval outside CAB from our release manager. We try to limit these approvals outside CAB to a minimum. When working with the support company, the team will attend the CAB meeting to represent the change, but the support company may be asked to fill out some technical details in a 3rd party RFC document.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Automated vulnerability management scanning tools should be run on a monthly frequency and against all solution components and their supporting infrastructure. Vulnerability scanning tools should provide vulnerability risk scores in accordance with the common vulnerability scoring system (CVSS) version 3. Penetration testing (CREST/CHECK/TIGER scheme). Patch management (including any policies and procedures). Version control, Remediation action plans (please detail SLA timescales for high, medium and low CVSS scored vulnerabilities). There also needs to be a requirement for user accountability (logging and monitoring). Is BYOD permitted? If so, is it corporately managed.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Monitoring Services that support its strategic communications, and media outreach activities and track and measure the success of its PR campaigns; across all sites. We do protective monitoring processes means appropriate technical and organizational measures which may include: pseudonymizing and encrypting Personal Data, ensuring confidentiality, integrity, availability, and resilience of systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of such measures adopted by it.
Incident management type: Supplier-defined controls
Incident management approach: We can predictive intelligence, which uses detailed incidents reports to respond to requests and Performance analytics to create data visualizations, anticipate trends, prioritize resources, and improve performance, and Incident management and problem management to restore services quickly after an unplanned interruption or a major incident Asset management to get a complete, connected view of all assets We can be able to communicate via telephone and e-mail; Be available during standard service hours, and provides telephone or email support through people who are fluent in the English language. a)Incident and Problem Management c)Ticketing Management d)Service Request Management.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: Yes
Connected networks: Police National Network (PNN)

NHS Network (N3)

Health and Social Care Network (HSCN)

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability: We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision.

User-Centric Design: VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols: We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. Promotion of Work-Life

Balance: VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support: We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. Community

Engagement and Social Impact: VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Web Design, Mobile Design and IT Support Services

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Web Design, Mobile Design and IT Support Services

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents