SNOWFLAKE DIGITAL LTD

Cloud support services

We offer comprehensive solutions designed to help businesses leverage the power of cloud computing while maximizing performance, reliability, and security. We provide end-to-end support, from initial cloud adoption and migration to ongoing management and optimization, ensuring that our clients' cloud environments meet their evolving needs and business objectives.

Features

• Cloud Migration Assistance
• Cloud Architecture Design
• Cloud Security Implementation
• 24/7 Cloud Monitoring and Management
• Disaster Recovery and Business Continuity Planning
• Cost Optimization and Resource Management
• Compliance and Governance
• Hybrid and Multi-Cloud Integration
• Cloud Backup and Recovery Solutions
• Continuous Improvement and Innovation

Benefits

• Enhanced Performance and Scalability
• Improved Security and Compliance
• Cost Savings and Efficiency
• Increased Resilience and Business Continuity
• Expert Guidance and Support

£1,250 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marcelo@snowflakedigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

682615060777816

Contact

Marcelo Dornelas de Oliveira
07476 547704
marcelo@snowflakedigital.com

Planning

• Planning service: Yes
• How the planning service works: Our company is dedicated to assisting buyers in meticulously planning the implementation of cloud hosting or software services to ensure a seamless and successful transition. Through our comprehensive approach, we begin by thoroughly understanding the specific needs, objectives, and constraints of each buyer. This involves conducting in-depth consultations and assessments to gain insights into their existing infrastructure, workflows, and technical requirements.; ; Once we have a clear understanding of the buyer's goals, we leverage our expertise in cloud technology and service implementation to develop tailored strategies and roadmaps. These plans outline the step-by-step process for deploying cloud hosting or software services, taking into account factors such as migration timelines, resource allocation, training needs, and potential challenges.; ; Throughout the planning phase, we prioritize open communication and collaboration with the buyer, ensuring alignment with their vision and objectives. We also provide ongoing guidance, support, and expertise to address any concerns or obstacles that may arise during the implementation process.; ; By partnering with us, buyers can confidently navigate the complexities of cloud adoption, maximize the benefits of cloud hosting or software services, and achieve their business objectives with ease and efficiency.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our company offers comprehensive training programs tailored to empower buyers with the skills and knowledge needed to effectively manage and utilize cloud software and hosting services. Leveraging our deep expertise in cloud technologies, we design training modules that cover a wide range of topics, including cloud architecture, deployment, management, security, and optimization.; ; Our training programs are customizable to accommodate varying skill levels and learning objectives, catering to both technical and non-technical audiences. Whether it's introductory courses for beginners or advanced workshops for experienced professionals, we ensure that each training session is engaging, interactive, and relevant to the buyer's specific needs.; ; Training sessions can be conducted onsite, virtually, or through self-paced online modules, providing flexibility and convenience for participants. Our experienced trainers deliver hands-on instruction, practical demonstrations, and real-world examples to reinforce key concepts and facilitate knowledge retention.; ; By investing in our training programs, buyers can empower their teams with the skills and expertise needed to harness the full potential of cloud software and hosting services, driving innovation, efficiency, and success in their organizations.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To facilitate smooth migration to the cloud or between cloud services, our company offers comprehensive assistance tailored to the unique needs and challenges of each buyer. We begin by conducting a thorough assessment of the buyer's current infrastructure, applications, and data to identify migration requirements and potential risks. Leveraging our expertise in cloud technologies and migration strategies, we develop a detailed migration plan outlining the step-by-step process, timeline, and resource allocation.; ; Throughout the migration process, we provide hands-on support and guidance, assisting with data migration, application re-platforming, and testing to ensure a seamless transition. Our team collaborates closely with the buyer's IT personnel to address any issues or concerns promptly, minimizing disruption to operations.; ; Additionally, we offer training and support to empower the buyer's team with the skills and knowledge needed to manage and optimize cloud environments effectively post-migration. By partnering with us, buyers can confidently navigate the complexities of cloud migration and realize the benefits of cloud technology with minimal downtime and risk.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our company is committed to helping buyers achieve optimal performance and reliability in their cloud environments through comprehensive quality assurance and performance testing services. Leveraging our expertise in cloud technologies and testing methodologies, we work closely with buyers to develop customized testing strategies tailored to their specific needs and objectives.; ; We begin by conducting a thorough analysis of the buyer's cloud infrastructure, applications, and workloads to identify performance bottlenecks, vulnerabilities, and areas for improvement. Based on this assessment, we design and execute a series of rigorous tests, including load testing, stress testing, and scalability testing, to evaluate the performance and resilience of the cloud environment under various conditions.; ; Throughout the testing process, we provide detailed insights and recommendations to optimize performance, enhance reliability, and mitigate risks. Our team collaborates closely with the buyer's IT personnel to implement remediation measures and fine-tune configurations as needed.; ; By partnering with us for quality assurance and performance testing, buyers can ensure that their cloud environments meet the highest standards of performance, reliability, and scalability, enabling them to maximize the benefits of cloud technology and achieve their business objectives with confidence.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our company specializes in providing comprehensive cloud hosting and software services designed to meet the evolving needs of modern businesses. Leveraging our expertise in cloud technologies and industry best practices, we offer a range of solutions tailored to optimize performance, scalability, and security in the cloud.; ; For cloud hosting services, we assist buyers in selecting the most suitable cloud platform and architecture based on their requirements and objectives. Our team manages the deployment, configuration, and optimization of cloud infrastructure, ensuring high availability, reliability, and cost-effectiveness.; ; In addition to hosting, we also offer cloud software services, including application deployment, management, and optimization. We help buyers leverage cloud-based software solutions to streamline workflows, enhance collaboration, and drive innovation in their organizations.; ; Our approach emphasizes collaboration, transparency, and continuous improvement, ensuring that buyers receive personalized support and guidance throughout their cloud journey. By partnering with us for cloud hosting or software services, buyers can unlock the full potential of cloud technology, driving growth, agility, and success in their businesses.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same day response time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Consultation Services; ; Development Services; ; Design Services; ; Training and Education; ; Quality Assurance and Testing; ; Deployment and Launch Support; ; Maintenance and Support; ; Performance Optimization; ; Security Services

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Your company can address equal opportunity by implementing policies and practices that promote fairness and inclusivity. This involves creating a diverse workforce through unbiased hiring and promotion processes, ensuring equal pay for equal work, and providing opportunities for professional development regardless of gender, race, religion, or other characteristics. Additionally, fostering a culture of respect and tolerance, offering accommodations for individuals with disabilities, and providing training on diversity and inclusion further reinforce the commitment to equal opportunity. Regular monitoring and evaluation of these initiatives help identify areas for improvement and ensure ongoing compliance with equal opportunity principles.

  Wellbeing

  We address wellbeing by prioritizing employee health and happiness. This involves offering comprehensive wellness programs that include physical fitness, mental health support, and stress management resources. Flexible work arrangements, such as remote work options and flexible hours, promote work-life balance. Providing access to counseling services, mindfulness workshops, and ergonomic workstations contributes to overall wellbeing. Encouraging open communication, recognizing achievements, and fostering a supportive work environment also play crucial roles. Regular feedback surveys and employee assistance programs help gauge satisfaction levels and address concerns promptly, ensuring a workplace culture that values and prioritizes employee wellbeing.

Pricing

• Price: £1,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marcelo@snowflakedigital.com. Tell them what format you need. It will help if you say what assistive technology you use.