TechLabs London

Microsoft Dynamics 365 and Power Platform Implementation Software

TechLabs London team includes Microsoft Most Valuable Professionals (MVP) and highly experienced Microsoft Dynamics CRM and Power Platform consultants and developers. We offer Dynamics 365 Consultancy, full implementation developement services and Systems Integration. We are Microsoft Cloud Solutions Provider, Microsoft Distinguished & Certified Partner and Microsoft licenses Direct Reseller.


  • Dynamics 365 Sales, Customer Services, Field Services and Project Services
  • Highly Experienced Dynamics 365 consultants and developers including Microsoft MVPs
  • Dynamics 365 CRM Technical Design and Solution Architecture
  • Dynamics CRM Design Review and Development Code analysis
  • Microsoft Artificial Intelligence (AI) Sales & Customer Insights Implementation partner
  • Customer sel-serve Portal, social engagement and digital marketing
  • Power Platform, PowerApps, Microsoft Flow, Power BI and Reporting
  • Microsoft Dynamics 365 Certified Partner and Cloud Solutions Provider
  • Microsoft Dynamics 365 Advisory and Technical/Delivery Assurance Services
  • Dynamics CRM on-premise migration to Cloud Consultancy


  • Reliable Dynamics 365 Consultancy and Implementation services
  • Microsoft Most Valuable Professional (MVP) and Microsoft FastTrack Architects
  • Delivered first ever Dynamics 365 AI implementation in Europe
  • Long Term Housing and Public Sector Experience and Focus
  • Agile Scrum and Prototype approach to realise benefits quickly
  • Experienced, highly accredited and certified professionals and MVPs
  • Strategic engagement across your business and organisation
  • Best practices applied throughout our engagement
  • Delivering tangible business value through Technology enablement
  • Increased User Adoption through automation and usability


£42 to £95 a user a month

Service documents

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G-Cloud 13

Service ID

6 8 2 6 4 4 4 3 6 5 7 8 3 8 9


TechLabs London Mohamed Mostafa
Telephone: 0788912547

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Dynamics 365 CRM / Customer Engagement and Microsoft Power Platform with its underlying Dataverse, Integration and Data Migration as well as Microsoft Azure Cloud
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No known constraints.
System requirements
  • Common web browser e.g. IE, Edge, Firefox, Google Chrome
  • Minimum 1.9 gigahertz dual core processor
  • Minimum 2-GB RAM
  • Minimum Super VGA with a resolution of 1024 x 768
  • Minimum Bandwidth greater than 50 KBps (400 kbps)
  • Minimum Latency under 150 ms

User support

Email or online ticketing support
Email or online ticketing
Support response times
Ticketing provided via Email, CRM, Portal or Trello (desktop & mobile apps)
Response within 8 hours (Typically a lot quicker)
Working hours 9am to 5pm Monday to Friday.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Optional Premium Support Services include Phone and Chat Support Services using our Chat applications. Phone Support typically includes UK working hours, 9am to 5pm on weekdays with available upgrades up to 24/7 phone support for emergency, critical and severity 1 issues in the form of "On-Call" phone number.
Onsite support
Yes, at extra cost
Support levels
This service can be delivered with the following resources:

• English speaking 1st/2nd/3rd Level technical support staff for Incident Management, optional technical account manage and cloud support engineers.

• Incident ticketing system.

Price is tailored for each client needs and operational requirements.
Support available to third parties

Onboarding and offboarding

Getting started
Onboarding includes online webinar and step by step guided process for new customers
Service documentation
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Video Guides (customisable to each customer)
  • Website Knowledge base
End-of-contract data extraction
Users can extract all their data using the Dynamics 365 data export functionality which allows the extraction of all data in Excel format. Each User can extract their own data or an administrator can extract data from the whole system in Excel format.
End-of-contract process
At the end of the Contract, customers have the choice to renew and continue using our solution implementation, support and ongoing enhancements services or to continue using Microsoft Dynamics 365, Microsoft Power Platform or Microsoft Azure completely on their own or with a different Microsoft Partner. TechLabs London is a Microsoft Gold Partner focusing on Dynamics 365 Customer Engagement CRM , Microsoft Power Platform and Microsoft Azure.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Microsoft Dynamics 365 and Microsoft Power Platform provide a Unified Client Interface (UCI) that allows building multi-factor forms for mobile devices. Power Platform and Dynamics 365 UCI is built on responsive design framework which allows Mobile device interface to match that of the Desktop Web Browser experience with some minor limitations. Overall users will have a similar experience accessing Our TechLabs London solutions using Dynamics 365 Web Client (browser) or Power Apps / Power Platform / Dynamics 365 Mobile Apps on Apple iOS, Android and Windows tablet and mobile devices.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
What users can and can't do using the API
Dynamics 365 CRM Customer Engagement Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources. You can learn more about this protocol at Details about this standard are available at

Because the Web API is built on open standards, Microsoft doesn’t provide assemblies for a specific developer experience. You can compose HTTP requests for specific operations or use third-party libraries to generate classes for whatever language or platform you want. You can find a list of libraries that support OData version 4.0 at

Full Details of the API can be found here:
API documentation
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
Users can customise their personal settings.
Advanced Users can customise System settings.
System Administrators can make configuration changes to Dynamics 365 solutions but a prior agreement with us on what changes is required to avoid system issues.

TechLabs London solutions built on Microsoft Dynamics 365 and Microsoft Power Platform can be further configured to our customers exact requirements, needs and business processes.


Independence of resources
Microsoft Dynamics 365 platform is built on Microsoft’s World-class Azure Cloud infrastructure offering optimised and highly scalable performance. Microsoft provides extensive support and monitoring services that aim to ensure performance issues within each customer tenancy are minimised.
Microsoft monitors usage, demand as well as hardware and network activity constantly to detect any performance issues. Microsoft cloud maintains optimal infrastructure to meet each client’s specific needs, including when user(s) place demand on services, where Microsoft ensures other users are not affected.


Service usage metrics
Metrics types
Microsoft Dynamics 365 platform provides number of service analytics including a snapshot of services health, detailed services health views inside Microsoft 365 Tenant. Full details and guides for service health analytics can be found here:
Microsoft’s Dynamics 365 Service Health provides real-time metrics around service performance as well as historical service metrics. Microsoft Cloud Tenant admin portal provides a range of metrics within the Service Health Center that details current incidents and advisories affecting different services. Additional, the Admin Center provides reports on tenancy usage and security/compliance.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Cloud Solutions Provider, Dynamics 365 Power Platform Microsoft Azure

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export all their data into Excel sheets using the "Export Data" option within the solution.
Data export formats
Other data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Microsoft Dynamics 365 is encrypted at rest. Microsoft also ensures tenants isolation in their cloud. You can read full details about Microsoft Dynamics 365 Cloud data protection policies and governance here:
You can also download Microsoft full guides on Microsoft Cloud encryption here and Microsoft tenant Isolation here:

Availability and resilience

Guaranteed availability
Microsoft provides a contractually guaranteed availability of 99.9% for Dynamics 365 based on 24 x 7 availability. More information about Microsoft Dynamics 365 Online SLA promise can be found here:

TechLabs London provides 9am to 5pm support which can be extended for a charge to include support outside of normal service hours.
Approach to resilience
Microsoft designed Dynamics 365 with the aim to ensure platform reliability while minimising any down time for customers. Microsoft has built-in redundancy into their services, allowing them to deliver high availability to all customers' tenants. Microsoft have worked to ensure customer data is protected and unaffected by any unlikely Dynamics 365 resilience failure. Microsoft have engineered resilience from the infrastructure upwards, for example, they make use of peer replication between datacenters to ensure that there are always multiple copies of all data.
Outage reporting
Microsoft provide a number of channels for reporting outages within Dynamics 365. Dynamics 365 Admin Centre and the Service Health Center provide an overview of any known service outage affecting Dynamics 365, making it simple for clients to establish a global overview of the current status of services. Each tenancy additionally provides granular information around known outages within the Admin Center’s Service Health facility. This provides details to users on the impact of such incidents and issues affecting the specific tenancy. The result is a detailed overview of service outages.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Microsoft Dynamics 365 uses role-based security. Role-based security is aligned with the structure of the business. You are assigned to security roles based on your responsibilities in the organization and your participation in business processes. Access is granted to these security roles rather than to individuals. The administrator grants access based on the duties individuals perform in their roles, not to the program elements used by those individuals to fulfill their roles.

Dynamics 365 has a comprehensive access model which can be tailored to any organisation. Administration access can be locked to individual elements and user permissions can be refined.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Microsoft as the Dynamics 365 Cloud platform provider complies with ISO 27001 in addition to a long list of other compliance and security governance standards. A full list of all stanadards can be found here:

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Microsoft uses best practices and industry standards for releasing changes to their Dynamics 365 platform. Most operations are automated minimising human errors and reducing the possibility of an inconsistent configuration or a malicious activity. Microsoft also provides comprehensive documentation in advance of any new release ensuring customers and solution providers are aware of these changes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Microsoft Dynamics 365 is hosted in Microsoft datacenters and uses security measures and mechanisms to protect data. Microsoft blocks unauthorized traffic to and within datacenters, using a variety of technologies such as distributed denial-of-service (DDoS) attack prevention. They constantly maintain and verify infrastructure, and employ regular penetration testing to validate the performance of security controls and processes.

Dynamics 365 is designed on the principles of the Security Development Lifecycle, a mandatory Microsoft process that embeds security requirements into every phase of development. Dynamics 365 also follows the rigorous standards set by Microsoft Operational Security Assurance to help protect customer data.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft uses the Operational Security Assurance (OSA) framework since many threats target software vulnerabilities and operational weaknesses. OSA supports continuous monitoring, helps to identify operational risks, provides operational security guidelines, and validates that those guidelines are followed. OSA helps make Microsoft cloud infrastructure more resilient to attack by decreasing the amount of time needed to protect, detect, and respond to security threats.

Dynamics 365 leverages the Microsoft Cyber Defense Operations Center (CDOC), which brings together security response experts from across the company to help protect, detect and respond 24x7 to security threats against our infrastructure and services in real-time.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are raised directly with us via one of the available channels we have available for our customers which include: Email support and Web support via an application support ticketing system.

Incidents raised for Microsoft Dynamics 365 related issues are raised to and handled directly by Microsoft via Microsoft Dynamics Admin portal: Alternatively, Tenant and Office 365 issues are raised via Microsoft 365 Portal:

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

TechLabs London recently undertook an exercise to measure its business carbon footprint across the three key areas of scope:

• Scope 1 – Direct emissions
• Scope 2 – Indirect emissions
• Scope 3 – Upstream & downstream emissions

As a result of this activity, TechLabs London is now in a better position to understand, manage and reduce its carbon footprint. We are currently working with a third-party organization to prepare our PPN 06/21 compliant Carbon Reduction Plan and have committed to offsetting our 2021 carbon emissions to become certified carbon neutral. Our plan and digital dashboard will be available on our website.

In parallel with this exercise, we also promote the following environmentally friendly working practices:

• A flexible work from home policy
• Remote project working to reduce office and customer travel.
• No air conditioning units in our offices
• Paperless office approach
• Switched to a green energy supplier (Pozitive Energy)
• No company car fleet
• No physical products are produced so we have a minimal supply chain
• Green waste bins in operation
Covid-19 recovery

Covid-19 recovery

TechLabs London has taken reasonable precautions throughout the COVID-19 pandemic to ensure the safety of its staff and customers. We have switched to a remote first working approach whereby customer travel is limited to essential trips only.
For many of our staff and associates we promote a work from home operating philosophy but do not encourage a 100% remote working approach that may foster isolation and other such metal health issues. We encourage our staff to spend a minimum of one day a month in our offices and where possible hold monthly company meetings in person.
Tackling economic inequality

Tackling economic inequality

We actively hire from within our local community and promote a program of trainee roles within key departments such as Sales and Marketing. We also take on inexperienced hires with the express purpose of training them into consultancy roles, which is a core element of our professional services line of business. We therefore encourage our staff to realize their potential by increasing their skills whilst providing fulfilling roles within the business.
As a Microsoft Gold Partner, TechLabs London is committed to ensuring we train our staff to meet Microsoft certified standards through its comprehensive examination processes. We ensure our staff have maximum exposure to training materials in various formats to allow them to benefit from structured learning and development programs.
Equal opportunity

Equal opportunity

TechLabs London (TLL) is an equal opportunities employer. We are committed to equality of opportunity and to providing a service and following practices which are free from unfair and unlawful discrimination. The aim of our Equality and Diversity policy is to ensure that no person receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage, and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance. It seeks also to ensure that no person is victimised or subjected to any form of bullying or harassment.
We will actively support diversity, equity, and inclusion and ensure that our workforce is valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential.
We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. Our policy covers all team members, officers, consultants, contractors, volunteers, casual workers, and agency workers and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.


All the TechLabs London UK Team has access to an employee wellbeing platform which offers physical health support (such as online GP 24/7, workout sessions) as well as mental health (such as the Employee Assistance Programme, Meditation, Webinars, Talking Therapy and Hypnotherapy).


£42 to £95 a user a month
Discount for educational organisations
Free trial available
Description of free trial
We offer free trial of Microsoft Power Platform and Microsoft Dynamics 365 CRM Customer engagement including Sales, Customer Services, Field Services, Project Services, Marketing, Customer Insights, Sales Insights, Power Apps Portals and Microsoft Azure.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.