Appvia Ltd

Kubernetes Platform Support

We build and manage private/public Kubernetes based platforms to service all the applications across your business, enabling your team to focus on delivering results with the tools they need to support them. We’re active contributors to the Kops project because it’s important to stay on top of every new development.

Features

• Amazon (AWS), Google Cloud, Azure, Private Cloud / On Premise
• Managed RBAC
• Cluster autoscaling and self healing
• Cluster monitoring with guaranteed SLAs
• Standard reporting against agreed Service Level Agreements (SLAs)
• Security patches and upgraded
• Comprehensive 24x7 Support & Hypercare options
• Log Aggregation and monitoring
• Continuous Integration and deployment
• Docker Registry Management

Benefits

• Value for money service and flexible capacity to match demands
• Proactive monitoring reduces costs and disruptions to your business
• Highly experienced engineers to allow for efficient and effective resolutions
• Early detection and reporting of potential risks regarding SLA breaches
• Single point of contact for all incidents
• Governance – support processes regularly audited and assured
• High system availability through proactive monitoring and alerting
• Site Reliability Engineering to improve operational effectiveness
• CNCF Member and KCSP (Kubernetes Certified Service Provider)

£450 to £1,600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@appvia.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

683071069918720

Contact

Appvia
0203 488 4234
info@appvia.io

Planning

• Planning service: Yes
• How the planning service works: We conduct a deep-dive assessment to understand your existing environment, constraints, business objectives and an understanding of what is important to you and the delivery teams. ; ; We will take the time to work with you on identifying how to meet your objectives in a considered and simple approach. We will always aim to provide simple solutions to complex problems.; ; Our consultants will work in an agile way with the business to provide an implementation plan that will incorporate everything from design, through to build and operate. ; ; Our professional services team provide the architecture design, pre-staging, deployment, integration, training and support requirements for each project we undertake.; ; We always endeavour to upskill organisational resources to help improve your own capability for cloud services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Kubernetes
  • Docker and Containerisation Services
  • AWS / GCP / Azure / On prem
  • EKS / GKE / AKS
  • Container Registeries
  • Container and Security Services
  • Twistlock, Clair, Aquasec, Anchore Sysdig Secure and other security tools
  • Monitoring, Logging, CI / CD, Code Workflows and SDLC

Training

• Training service provided: Yes
• How the training service works: We provide various training courses around application delivery for containerised applications. ; ; We aim to cover various aspects of the delivery lifecycle, enabling digital delivery teams to be effective in all platforms we provide to your organisation.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Appvia consultants will work with your engineers to design and develop a cloud platform that meets the needs of the business. ; ; Our overall approach, usually consists of requirements gathering; Building a self service experience for digital delivery teams; Aiming to reduce operational processes and complexity through automation; Support for full SDLC through platform tooling; DevOps principles implemented within the cloud platform; Platform onboarding which works with delivery teams to understand readiness for cloud and containers i.e. 12-factor applications.; ; The package will also explore optimisations for the cloud, including assessing best practices to be more cloud native and microservice based.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We take an automated approach to quality assurance and performance testing and provide a framework to allow these to be built into the SDLC.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Ongoing service management is based on client requirements. We are able to work alongside internal teams and a consultancy basis.; We provide preventative and reactive support.; Access to our ticketing system with built in escalation process is provided as standard.

Service scope

• Service constraints: Due to the nature of technology, support is primarily delivered remotely.; ; As we are a UK based company, we are able to travel to client's offices for meetings and consultations.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times vary from 24 hours to 1 hour based on support options
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A - This testing is completed by the product vendors we use.
• Support levels: Definitions:; Response: The time interval from when a customer raises a new issue, to when an Appvia support agent acknowledges the request and starts work on it.; Normal Business Hours: 9am - 5pm local UK time, Monday to Friday excluding UK Bank Holidays.; Enhanced Support Hours: 24 hours a day, 7 days a week, including UK Bank Holidays.; ; Standard Support Package:; P1, 4 hours response, Normal Business Hours; P2, 1 day response, Normal Business Hours; P3, 2 days response, Normal Business Hours; P4, 5 days response, Normal Business Hours; ; Enterprise Support Package:; P1, 1 hour response, Enhanced Support Hours; P2, 4 hours response, Enhanced Support Hours; P3, 1 day response, Normal Business Hours; P4, 2 days response, Normal Business Hours; ; A Technical Account Manager is provided as part of undertaking an on-going support contract.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/10/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Certified Kubernetes Security Specialist
  • AWS Certified Security - Specialty
  • Microsoft Certified: Azure Security Engineer Associate
  • Microsoft Certified: Cybersecurity Architect Expert

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Appvia's core purpose is to aid organisations in migrating to the Cloud, a more environmentally friendly and sustainable alternative to data centres by up to 93%. Appvia holds itself accountable to active action by its commitment to become Net Zero by 2050 and its Certified B Corp status. Businesses that hold this certification have been externally validated as operating at the highest levels of ethical, social and sustainability standards. It communicates Appvia’s dedication to creating positive impact as a business.; ; To achieve Net Zero and help fight climate change, Appvia has adopted the following carbon reduction targets. Short-term projections show that carbon emissions will decrease to 38.8 tCO2e by 2028. This is a reduction of 18.5%. Emissions will be reviewed annually against the 2023 baseline and published on the company website.; ; Appvia reports no emissions for Scope 1 or 2. The mentioned emissions are from Scope 3 which are emissions that the company itself does not produce, but by those that it’s indirectly responsible for in the value chain. Therefore to reduce Scope 3 emissions, Appvia will:; prioritise partnerships with suppliers that have a sustainability focus to become Net Zero by 2050 or earlier. The target for the end of 2024 is that 20% of suppliers will have this priority; reduce business travel emissions by 3.3% each year by encouraging business travel on public transport and using the company’s Cycle to Work Scheme; implement an electric car salary sacrifice scheme with a B Corp company. The scheme will be rolled out to eligible employees with email communication about the new benefit and a webinar to learn about the advantages and ask questions. The target is 15% uptake by the end of 2024; ; These targets will be monitored and reported on annually by People Operations.

  Covid-19 recovery

  To support the physical and mental well-being of its employees Appvia offers private healthcare as a benefit. Private healthcare is advantageous to health and care services by reducing the demand put on it. To aid the Covid-19 recovery, Appvia will make private healthcare a day-one benefit by the end of Q2 of 2024, replacing the current initial 3 months of postponement. Another target is to increase the number of employees signed up to the private healthcare scheme from 55% to 90% by the end of Q3 of 2024. This will be done by advertising the wide array of benefits the scheme offers, like mental health support and discounted gym memberships, through various channels such as the company Slack and email. People Operations will be responsible for communication and monitoring of uptake.; ; Appvia will continue its partnership with the University of Wales where it offers students the opportunity to gain hands-on experience learning with professional DevOps. The engineers teach subject matter such as Cloud computing and explain the technical challenges they face and how they overcome them. The target is annual workshops with 3 of Appvia’s DevOps, organised and monitored by the People Operations team.; ; Whilst new ways of working were introduced at Appvia during the height of Covid-19 like hybrid working and social distancing, further initiatives continue to be implemented. The isolation caused great stress and some people have struggled to return to life post-Covid. Appvia will host regular social events that encourage collaboration and teamwork varying from remote team quiz events to board game evenings. This mix of events provides inclusivity to those who are vulnerable and shielding at home. A target for 2024 is to increase attendance from an average of 63% to 80%. Attendance and feedback mechanisms will be monitored by People Operations to guarantee engagement.

  Tackling economic inequality

  By the end of Q3 2024, Appvia will have launched its Academy programme and enrolled five candidates. This programme will focus on hiring people who have completed training through the AWS re/Start scheme and upskilling them internally. This aims to tackle economic inequality as individuals can access the AWS re/Start scheme for free providing them with core AWS training alongside other areas such as security and networking. The scheme does not require any prior experience or qualifications, except a high school diploma of GED equivalent, which creates accessibility for careers in the cloud that may have been unavailable without it. Creating an Academy at Appvia means that talented and dedicated individuals are given job opportunities, with training provided in-house, without barriers such as university fees preventing them from doing so.; ; Alongside the Academy, Appvia will create between 20 to 60 new job opportunities in 2024 to support economic growth. Talent Acquisition will monitor and report on this target quarterly to SLT. Appvia is an inclusive employer so these roles will be accessible to everyone regardless of their background. ; ; Appvia currently participates in several measures to uphold its part as an ethical business. In 2024 these standards will be expanded throughout its supplier chain. This means asking suppliers to follow the Prompt Payment Code, a code of practice for businesses to encourage supplier payment in 30 to 60 days. This allows businesses to budget effectively and can be especially helpful for start-ups and small businesses. To help mitigate unnecessary cyber security risks, suppliers will be required to obtain Cyber Essentials certification. Appvia will also ask suppliers to join in its support of the Better Act, a coalition to change the law meaning businesses will have to consider the social and environmental impact of decisions, rather than just profits.

  Equal opportunity

  To tackle workforce inequality Appvia will promote social integration with a series of key activities. ; ; As a signatory of Tech Talent Charter, Appvia agrees to annually provide anonymised diversity data enabling companies to understand diversity in the tech space. Having market statistics means that Appvia can benchmark itself accordingly and see where improvements can be made. ; ; The engineering field is underrepresented by women, so Appvia will increase its involvement with the charity Codebar to help address this issue. Codebar empowers minorities in the tech space by organising free workshops for them to attend where they can strengthen their skills like coding. Appvia will host 3 of these workshops annually, as well as provide coaches. These workshops provide a space to help disadvantaged groups, including women, feel more confident in their abilities amongst their peers, reducing barriers to progression. ; ; To improve diversification in the workplace, Appvia will be attending job fairs hosted by Codebar and other relevant organisers to advertise and discuss job opportunities with a diverse talent pool. The People Operations team will be responsible for monitoring diversity data within Appvia and ensuring market standards are met or exceeded. Monthly reporting will guarantee that progress is being made. Any issues will be highlighted, allowing for corrective action to be taken such as reviewing hiring practices.; ; To help reduce the disability employment gap, Appvia will implement the following measures to make applying for a role a more accessible process. The measures to be completed Q2 of 2024 will include:; Updating the website by; introducing a vivid and calm version, changed by a toggle, so that people with ADHD don’t feel overwhelmed; allowing manual font size adjustment for the visually impaired; Introducing remote-only contracts for people unable to travel to the office due to their disability

  Wellbeing

  While Appvia has several measures in place to ensure the optimal health and wellbeing of its employees, such as private healthcare, a cycle-to-work scheme and free therapy, continual improvement is always required.; ; By the end of Q3 of 2024, Appvia will increase the number of trained mental health first aiders in the company from 10% to 20%. Training will be organised by People Operations. Having more trained mental health first aiders means more resources available for employees to share any difficulties they may experience and be offered support.; ; By the end of Q4 of 2024, Appvia will have rolled out a new Wellness Programme which will provide opportunities for employees to prioritise their physical and mental health. The Programme will introduce 5 mental health days so employees can take time off work to focus on their mental health. Daily exercise breaks will be booked into people’s calendars to remind them to move their bodies. Employees will be encouraged to have an optimised work-life balance by not checking work messages outside of working hours. The Programme will be implemented and rolled out by People Operations.; ; Appvia hosts quarterly Meetups for Cloud Platform Engineering London to strengthen the engineering community in London. These events help to educate people who want to learn about cloud, infrastructure and Kubernetes. They are free to attend to facilitate knowledge-sharing amongst peers and create easy access to information in the tech space. The Meetups improve community integration through the collaboration of external speakers from competing companies who come together to discuss shared interests. They also provide networking opportunities and foster a sense of belonging. Appvia will continue to host these events every 3 months, organised by the Talent Acquisition team, for the foreseeable future.

Pricing

• Price: £450 to £1,600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@appvia.io. Tell them what format you need. It will help if you say what assistive technology you use.