MATRIX BOOKING LIMITED
Matrix Booking - Professional services
Matrix Booking provides powerful desk booking, meeting room booking, visitor management, and workplace analytics software. Our supporting workplace management professional services help you get the most out of our booking system and your offices and plan your future workspaces effectively, including building integrations, custom analytics dashboards, and more.
Features
- Workplace consultancy
- Matrix Booking onboarding
- Office floor plan redraw service
- Implement IT and building system integrations
- Matrix Booking Admin as a Service (AaaS)
- Future room and desk booking migrations
- Email domain migrations
- Custom workplace analytics dashboard and report creation
- Training for administrators and end users
- Ongoing booking and workplace management support
Benefits
- Benefit from Matrix Booking’s collective workplace management experience
- Optimise your buildings and implement strategies to enhance hybrid working
- Draw on our expertise as you plan your future offices
- Get started quickly with Matrix Booking via automation-driven onboarding
- Find the right resources faster with optimised floor plans
- Create easy-to-use and manageable integrated workplaces
- Support busy facilities teams with Admin as a Service
- Streamline your move to Matrix Booking by migrating future bookings
- Add extra dashboards and reports to answer your unique questions
- Peace of mind with 24x7 support from our UK-based team
Pricing
£550 to £1,450 an instance a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gov.digital@matrixbooking.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 8 3 1 0 6 2 7 9 6 4 6 4 3 9
Contact
MATRIX BOOKING LIMITED
Public Sector Sales Team
Telephone: 0203 951 8291
Email: gov.digital@matrixbooking.com
Planning
- Planning service
- Yes
- How the planning service works
- Matrix Booking offer a proven methodology for implementing the Matrix booking suite. Professional Services experts will provide a professional assessment of the applications in scope and then develop an optimised plan for migrating the systems with the minimal amount of disruption. The outputs will provide customers with a clear understanding of the migration process, system integration, operational processes, non-functional requirements, and costs.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Matrix Booking Suite of Products
Training
- Training service provided
- Yes
- How the training service works
- Matrix Booking offer group and individual training for the Matrix Booking suite. The Matrix Booking suite is designed to be very intuitive, and typically very little if any training is required by end users. Training for administrators is required and provided to help you continue to tailor the product after your implementation / onboarding is complete. Although not needed we can provide training for users, location managers, reception teams and administrators either using our training team or using a series of eLearning modules.
- Training is tied to specific services
- Yes
- Services the training service works with
- The Matrix Booking Suite of Products
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Matrix Booking have a team of consultants dedicated to enabling on-boarding customers onto the matrix booking service covering all aspects of the setup, configuration and integration where required. Customers can be up and running on the web and mobile platforms within an hour. The ability for users to securely self-register and for the customer administrators to self-configure the site enables organisations to gradually build the system, adding users and functions as they require. The Matrix team will offer professional advice and technical assistance, including:
- Project management, group, or individual training
- Systems integration
- Space and resource planning
- Thought leadership
- Data Migration (resources, users and future bookings) Integration with smart buildings
- Migrate from exiting booking platform (either using automated data synchronisation or template driven data uploads)
- Integrate with office productivity tools, such as Microsoft Office - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Amazon Web Services
- Matrix Booking Suite of Products
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
Matrix Booking has a dedicated support team based in the UK.
Support is primarily delivered via an online support portal to which named users in each customer organisation are granted access. This portal is used to raise, track and report on issues. The portal is also used to deliver all of the Matrix Booking user guides, set up guides and administrators guide. Additionally, many customers that use our Administration as a service (AaaS) also benefit from using Support chat which is a realtime chat option available to help answer quicker simpler questions for your Administration and Facilities teams.
Service scope
- Service constraints
- A valid subscription for one or more of the Matrix Booking services is required to be granted access to the support portal and service desk.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
We respond to tickets within the published SLAs which are:
Priority 1 – 1 working hour
Priority 2 – 4 working hours
Priority 3 – 8 working hours. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Zoho is absolutely committed to delivering WCAG 2.2 Level AA compliance across it's products and already has this for ZOHO DESK, ZOHO CRM and ZOHO FORMS and is actively working on completing this for the other modules including Matrix Booking Support Chat (powered by ZOHO SALESIQ).
These certificates will be published by ZOHO once available and will be available to customers and linked to from Matrix Booking Ltd Support Portal. - Web chat accessibility testing
- Testing is currently underway by Zoho and all available results will be published.
- Support levels
- Matrix Booking will work with customers to set up the support process during the implementation process. 1st Level support is provided by the customer help desk or service desk. Matrix Booking development and professional service teams provide 2nd and 3rd level support for the application. Client service desks have access to the Global Service Management desk via the support portal. A 24-hour emergency phone line is also available for Priority 1 issues. All standard support for Matrix Booking is included in the subscription costs. Matrix Booking provide a service delivery manager for all Enterprise accounts. For clients looking for additional levels of support, the Admin as a Service (AaaS) is also available and priced based on the number of resources.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assesment Bureau Ltd
- ISO/IEC 27001 accreditation date
- 6/9/2023
- What the ISO/IEC 27001 doesn’t cover
- Nothing noted.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Technology is pivotal in creating a sustainable future, and the effective use of data plays a crucial role in this process. Decisions informed by reliable data will have the biggest impact on efforts to reduce emissions and improve energy efficiency.
Using reports in Matrix Booking you can see whether certain floors or areas are only lightly used at certain times. If they are, this is an opportunity to switch off lighting, heating, and cooling, to immediately cut costs and energy usage. Quiet areas also require less cleaning, meaning you can adjust schedules to reduce costs and your environmental impact further.
Matrix Booking’s environmental sensors are designed to detect and measure various physical parameters and conditions, including:
temperature
humidity
air quality
CO2
pollutants
noise levels
We’ve always believed in using our business as a force for good. And we want to publicly demonstrate our commitment to doing the right thing by our people, customers, suppliers, community, and the environment.
That’s why we’ve joined the global B Corporation movement.
Being certified by B Lab gives our customers, partners, suppliers, and prospective colleagues the assurance that we’re living by our core values, and holding ourselves accountable for this.
Our primary software is hosted in a centre that is powered entirely by renewable energy sources. As our employees work from home, we have no scope one and two emissions and offset more of our combined scope three emissions. We will be in accordance with the UK Government 2050 carbon-neutral legislation and fully support this strategy.Covid-19 recovery
During Covid-19 the Matrix Booking software was used to manage entry into office buildings, the flow of individuals around a building, and social distancing. This was done by:
asking visitors to complete a COVID declaration before entering, aiding in contact tracing and occupancy reporting.
maintaining compliance with customers’ social distancing policies by implementing desk and meeting room booking.
managing the safe return of workers across the UK public sector and government hubs network.
The global Covid pandemic forced a seismic shift in working practices. Technology plays an important role in supporting workers in hybrid roles. Using digital collaboration tools, resource management platforms and communication applications allows coworkers to communicate, plan, monitor and even book the space or equipment they need to work.
Using Matrix Booking means employees can reserve a desk before travelling to work, so they have a workstation guaranteed. This also makes the workspace more efficient, as no desk spaces will be wasted.
Covid-19 caused a great deal of disruption for many organisations. This in turn caused a knock-on effect whereby office space requirements have significantly reduced and businesses are looking to consolidate their work environments.
This is where Matrix Booking’s unique cross-organisational functionality comes in. By enabling organisations to easily combine the management of their private estate and their shared government hub space on a single system with simple search capabilities across the entire network.
Over 120 organisations currently share government rooms, desks and event space with the added benefit of multi-tenant visitor management on a highly secure, GDPR-compliant platform.Tackling economic inequality
Matrix Booking is committed to working with its customers to deliver value to the community by supporting young people, economically deprived areas and charities.
We support innovation, learning and development. We are focused on enhancing our client outcomes by applying fresh ideas on data, automation and new technologies. We work with our customers to co-create public services that are fit for today and the future.
We have formal policies that cover all legal aspects of our supply chain including anti-slavery and corruption, beyond this we are working with our supply chain to ensure that our suppliers share our values and standards when it comes to the environment, local community, and fair trade.
As the company does not have an office for all our employees, our teams work remotely and are spread throughout the whole of the UK and not limited to one region, demographic, or community.
Matrix Booking actively invests in accessibility so that our customers’ staff, regardless of the issues surrounding disability, can enter their workplace more feasibly and have access to the resources they need to complete their work.
As a SaaS company with our employees working remotely, our supply chain and customer base are not limited to one region or continent. We have customers in over 20 countries across four continents worldwide because our products and services are recognised as robust, resilient, and future-proof.
One of the reasons our customers choose our products and services is because we provide them with high-quality and highly secure subscriptions. They are tested to both the CREST and CHECK standards as well as our ISO 27001 certification.
We work directly with the Government Property Agency to ensure that our suppliers and sub-processors of data meet the required standards for cyber and data security.Equal opportunity
Matrix Booking is committed to making sure our products and services can be used by everyone, and our software is designed to support people with accessibility requirements, in various ways.
To help us achieve and maintain our objective, we have commissioned The Digital Accessibility Centre (DAC) to carry out a WCAG 2.1 AA level technical compliance audit that also includes extensive manual testing.
Matrix Booking has a number of features to help with accessibility. Users can filter search results by facilities to help identify which resources have better accessibility. For example, when choosing a desk that’s suitable for a disabled colleague. Additionally, users with visual impairments can customise their accounts to list resources rather than display them on a floor plan. Our designers can also optimise floor plans for easier use by partially sighted individuals.
As a B Corp Matrix Booking prioritises corporate social responsibility (CSR), CSR is integral to our Employee Owned (EO) business model and consistently emerges as a top priority in employee surveys. Our focus areas encompass:
internal labour and reward policies
fair trade supplier policies
carbon footprint reduction
social responsibility in decision-making
charitable giving and volunteerism
Matrix Booking is a proud living wage employer and guarantees our basic salaries are both competitive and adequate for the location of the role. We review salaries regularly and have worked to ensure a company culture where concerns can be raised confidentially.
We're dedicated to promoting equality, diversity, and accessibility, striving for a workforce that reflects society. We ensure all staff can reach their full potential without discrimination, adhering to the Equality Act 2010 in recruitment, training, and promotion processes.
Our Modern Slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships and operations.Wellbeing
As an employee-owned company, Matrix Booking fully embraces a flexible, remote working model. We place a huge emphasis on open communication to keep our team in sync and connected. We regularly gather feedback through surveys and continuous conversations to understand our employees’ requirements. This democratic approach helps us stay flexible and attentive to our team’s evolving needs.
We have monthly meet-ups in London and Wales, along with social events like table football, which foster team bonding and camaraderie. We also organise company away days twice a year to build on our team spirit and turn work relationships into genuine friendships. These actions improve the mental health and well-being of our employees.
The Matrix Booking platform is designed to create happy productive teams. Ensuring your people are happy at work is a powerful way to attract and retain staff. High-quality workspaces that are incredibly easy to discover and book, give employees more time to focus on what they enjoy.
One of the main reasons people go to offices is to meet and collaborate with colleagues. Matrix Booking supports co-working by letting people discover when and where their colleagues have reserved desks so that they can book nearby. Intuitive filters let people specify what they need. This could be anything from a desk offering disabled access, to a sit/stand desk. Employees can select the office they want to work in, and specify whether they need equipment such as a phone, screens, or a keyboard and mouse.
Matrix Booking helps organisations improve workflows by providing visibility on how workspaces and equipment are being used. This technology can improve well-being and allocate resources more efficiently. For example, data-driven insights enable companies to introduce wellness programmes, adjust office temperatures or invest in the right equipment.
Pricing
- Price
- £550 to £1,450 an instance a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at gov.digital@matrixbooking.com.
Tell them what format you need. It will help if you say what assistive technology you use.