Cloud Data Integration – Intelligent Data Management Cloud (IDMC)

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: The platform can be offered standalone e.g. for Data Integration, API & Application Integration, Data Quality, Master Data Management, Data Masking and Data Governance, Data Catalog & Marketplace.
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: Cloud services are upgraded in both major and minor release cycles. Major releases are provided 3-4 times per year and, scheduled 6 weeks in advance to take place on weekends. Typically, started workloads will continue to execute during the upgrade cycle, although the web user interface may be unavilable for a few hours during the upgrade itself. Other, minor releases containing bug fixes and minor updates to the service are of minimal impact and occur midweek and after hours.
System requirements: Some integration services require agent installed on Windows or Linux.

User support

Email or online ticketing support: Email or online ticketing
Support response times: He Premium Success support program is tailored for small/medium enterprises needing response times for business-critical implementations. The Premium Success support program provides unlimited access to VE3's support services, Global Customer Support, during business hours - Monday to Friday 09:00 to 17:30 (excluding public/bank holidays).
Response times: Priority 1 - 2 hours, Priority 2-4 hours, Priority 3 - 8 hours. In addition, where Data Privacy Management is part of the solution then mission critical support is applied for these elements, with P1 - 30 Minutes, P2 - 2 Hours and 24x7 follow the sun support and weekend support via telephone
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 9 to 5 (UK time), 7 days a week
Web chat support: Yes, at an extra cost
Web chat support availability: 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: Follows WCAG 2.0 guidelines.
Web chat accessibility testing: None
Onsite support: Yes, at extra cost
Support levels: At VE3, our guiding principle is to prioritize the needs of our customers above all else. Our approach to ensuring customer success is encapsulated in our success framework, which comprises three distinct offerings:

Foundational Success: This offering comes bundled with your subscription service and provides a self-service, adaptable solution. You gain access to our comprehensive online knowledge base, moderated forums, and webinars, along with basic 8x5 assisted support and introductory courses through the new VE3 Success Portal.
Enhanced Success: Available at 20% of the overall license cost, this tier offers advanced support services and additional resources to facilitate the successful implementation of critical business deployments. You receive round-the-clock P1 support, advanced assisted support, access to the VE3 Success Portal, and a single pass to the VE3 Learning Library. Furthermore, selected adoption services and customer success services are included.
Premium Success: Reserved for select customers by invitation only, this tier provides the highest level of customer success services at the same cost as the Enhanced Success offering.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: VE3 provides a diverse range of training environments tailored to your preferences, including instructor-led courses at VE3 Training Centers, onsite sessions at your location, virtual classrooms, and web-based self-study courses:

Access complimentary online training through the VE3 Success Portal, offering a structured learning path from foundational concepts to advanced topics like cloud analytics. Gain access to invaluable best practice documents to enhance your learning experience.
VE3 Global Education Services offers public courses covering all our products. These instructor-led sessions feature lectures, hands-on labs, and demonstrations, aligning with specific job role requirements and preparing participants for VE3 certification. Intensive, role-based training takes place in fully equipped, world-class VE3 Training Centers across the globe.
Tailored onsite training courses are available to address your organization's unique business needs and objectives.
Participate in the VE3 Virtual Academy (IVA), which offers scheduled, instructor-led interactive training classes via webcasts. IVA delivers standard course material, along with hands-on labs and instructor interaction, directly to your desktop. With sessions scheduled frequently and at various times throughout the day, you can choose the most convenient times to attend.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: Inside user interface - popup help.
End-of-contract data extraction: All customer data can be exported from the environment at any stage, including when the contract ends.
All user data hosted by Informatica can be completely purged when the contract ends.
End-of-contract process: The customer's licenses on the organisation to access the service are removed and no users can access the application.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Firefox

Chrome
Application to install: Yes
Compatible operating systems: Linux or Unix

MacOS

Windows
Designed for use on mobile devices: No
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: VE3 offers an easy-to-use, web-based interface that is designed for business users and IT functions alike e.g. system integrators, developers, citizen integrators, data analysts and data stewards. The user interface design provides a consistent look and feel across all the solutions and services.
Accessibility standards: None or don’t know
Description of accessibility: The service is available via a web browser and as such leverages the accessibility features of the browser and within the user's desktop operating system.
Accessibility testing: None
API: Yes
What users can and can't do using the API: Integration and API services, as well as monitoring services are exposed over the REST API. All users with access to the tool, will also have access to the API.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML
API sandbox or test environment: Yes
Customisation available: No

Scaling

Independence of resources: VE3 ensures that services offering virtualized operational environments maintain strict segregation of customer tenants through robust security management processes and controls. These measures prevent unauthorized access to resources not specifically assigned to users and customers.

We at VE3 conduct continuous monitoring of service usage to anticipate infrastructure requirements necessary to uphold availability commitments and meet customer needs. Through our capacity planning model, we evaluate infrastructure usage and demands at least on a monthly basis, often more frequently. This model aids in forecasting future resource needs, enabling us to procure and implement additional resources based on current utilization and projected requirements.

Analytics

Service usage metrics: Yes
Metrics types: The Operational Insights service offers several dashboards and visualisations to quickly assess the status and usage of your running services and deployed assets and take appropriate corrective actions as necessary. For example, you can view analytics related to running and completed jobs, API calls, processes, connections, and licensing consumption.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: Data is exported by using the built-in export capabiltiies from within the UI. Users can select from available output formats and also select which available data they wish to export.
Data export formats: CSV

Other
Other data export formats: XML

Json
Data import formats: CSV

Other
Other data import formats: XML

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: Within the solution, the various microservices communicate via HTTPS. Further, the specific connectors provide security models consistent with the SaaS applications, databases, web services and other application / data sources they are connecting to

Availability and resilience

Guaranteed availability: The Cloud Service will be Available to You 24/365 days per year, 99.50% of the time on a calendar month basis, excluding unavailability due to scheduled maintenance and upgrades and other reasons noted in our Service Level
Approach to resilience: Information available on request under a Non Disclosure Agreement (NDA).
Outage reporting: VE3 maintains a dashboard / portal that contains an audit trail of outages and maintenance windows for SaaS services which can be found at https://status.informatica.com . Further, you can subscribe to receive email notifications with updates on planned and unplanned outages and when these incidents are resolved.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password
Access restrictions in management interfaces and support channels: The Access Control Policy ensures identities are only accessible based on rules of least privilege, and to users explicitly defined as business necessary. Access controls are based on the principle of “default-deny”.
Informatica Cloud supports Role based access, SAML delegation for purpose of authentication and SSO. Active Directory and LDAP are supported as a part of the SAML identity delegation.
Two Factor Authentication option is accomplished using trusted IP ranges.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 6 months and 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 6 months and 12 months
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Staunchly Management and system service limited
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 9001:2015

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: VE3 aligns its ISMS to the ISO27001 standard, and controls defined in the ISO 27002 standard are included in Informatica’s associated policies and procedures. For select Cloud Services, Informatica annually receives third-party audits for compliance with AICPA SOC2 Type 2, SOC3, U.S. HIPAA, including as amended by the HITECH.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: VE3 has implemented a robust Configuration Management program that includes established minimum security configuration hardening standards for each system classification. Additional configuration restrictions or heightened hardening standards are enforced for systems processing higher levels of classified data.

Our documented Change Management Policy outlines formal procedures for requesting, reviewing, and approving changes. Before implementing any changes to information systems, we conduct thorough assessments of the potential impact on privacy, confidentiality, security, and data integrity. This ensures alignment with VE3's information security program.

All changes are effectively communicated to relevant users, and rollback procedures/logs are readily available to mitigate any unforeseen issues.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: VE3 constantly scans its environment for recent publicized vulnerabilities that could affect its product offering to customers. Comprehensive vulnerability scans are performed monthly. All critical and high vulnerabilities are patched within 30 days, mediums and lows are patched as needed.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: VE3 employs SIEM products in its environments to collect and retain information security related logs. These include user activities, administrator activities, and any actions that signal an anomaly or exception (such as rejected system access attempts, changes to system configuration or privileges, etc.) Each application and network devices are configured to send logs to centralized log aggregation and correlation tool. Logs are correlated between multiple apps and devices. Security Dashboards are created and monitored by the Security Operation Center 24x7.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: VE3 defines an Incident response plan to address any emergency incident, including any unplanned interruption or reduction in the quality of services rendered to customers. Incident Response procedures are used to drive the IR process, and those procedures include guidance for involving other internal participants when needed. In the event of a confirmed security incident,

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:

We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:

VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:

Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:

VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:

We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:

VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:

We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:

VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:

We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:

VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:

We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:

VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:

We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:

VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:

We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability:

We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:

User-Centric Design:

VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols:

We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.

Promotion of Work-Life Balance:

VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.

Mental Health Support:

We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.

Community Engagement and Social Impact:

VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Cloud Data Integration – Intelligent Data Management Cloud (IDMC)

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Cloud Data Integration – Intelligent Data Management Cloud (IDMC)

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents