ITHINK 365 LIMITED

Microsoft Teams Governance, Provisioning and Lifecycle Management with Orchestry

iThink 365 provides a cloud-hosted Teams governance and lifecycle management platform powered by Orchestry. The service enables organisations to configure provisioning, manage Teams lifecycles, and enforce governance and compliance policies securely. Administrators and end-users can manage Teams deployments, controls, and access using repeatable, software-driven workflows without bespoke services.

Features

• Provides governance, risk management, and compliance controls
• Enables end-user Teams provisioning under controlled conditions
• Automates Teams lifecycle with notifications and archival actions
• Enhances Teams navigation and usability for better experience
• Creates Teams templates with predefined settings, channels, and tabs
• Prevents duplication using approval workflows and naming conventions
• Updates published templates seamlessly with one-click changes
• Tracks all activity through an administration dashboard with reporting

Benefits

• Simplifies Teams experience and boosts adoption
• Controls onboarding and growth to minimise Teams sprawl
• Optimises provisioning and prevents redundant workspaces
• Provides full visibility with at-a-glance monitoring
• Promotes moderation and supports employee adoption
• Maintains control with integrated approval workflows
• Improves and increases usage with insight reporting and activity tracking
• Automates archiving to maintain good housekeeping
• Encourages meaningful Teams usage aligned to governance
• Drives adoption with pre-built templates and apps

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ithink365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

683528508145341

Contact

Simon Doy
+447766542957
sales@ithink365.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: No known constraints
• System requirements:
  • Microsoft 365 tenant
  • Supported web browser (Edge, Chrome, Firefox, Safari)
  • Stable internet connection with minimum recommended bandwidth
  • Microsoft 365 licenses (per user)
  • Orchestry licensing

User support

• Email or online ticketing support: Yes
• Support response times: Response times:; ; Business hours (Monday–Friday, 09:00–17:00): initial response within 4 hours.; ; Out-of-hours, weekends and public holidays: initial response within 24 hours.; ; Critical issues are prioritised and escalated immediately where necessary.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: IThink 365 offers three Microsoft 365 support packages — Gold, Silver and Bronze — each designed to suit different business needs.; Gold Support: 4‑hour response time, 16 hours of support per month, and four quarterly review and recommendation sessions. Ideal for organisations needing rapid, proactive support and regular strategic guidance.; Silver Support: 8‑hour response time, 10 hours of support per month, and two half‑yearly review sessions. A balanced option combining responsive support with periodic expert reviews.; Bronze Support: 8‑hour response time, 6 hours of support per month, and one annual review session. A cost‑effective choice for businesses seeking essential support and yearly strategic input.; All packages include access to Microsoft 365 specialists, flexible monthly or annual payment options, and a three‑month rolling contract. Review sessions provide tailored insights, the latest Microsoft 365 updates, and practical recommendations to help organisations stay competitive and get the most from their Microsoft 365 investment.; Prices are available on request and depend on organisation size.; All support is delivered by trained staff experienced in Microsoft 365.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using the service through a structured onboarding approach. This includes online training sessions tailored to different roles, comprehensive user documentation, and access to Orchestry learning resources. We also provide guided workshops for administrators and power users to configure environments, governance policies, and integrations. For organisations requiring additional support, we offer packaged training and adoption services, including hands-on sessions and best-practice guidance. Our goal is to ensure users can confidently build, customise, and manage solutions while maintaining compliance and security.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If the subscription is not renewed, access to Orchestry features such as provisioning, lifecycle workflows, and governance tools will stop. However, all data remains in your Microsoft 365 tenant because Orchestry provisions native Microsoft 365 workspaces. These continue to function normally after Orchestry is removed, so no data extraction is required. iThink 365 provides guidance on safe deactivation to ensure there is no disruption to your existing Teams or SharePoint content.
• End-of-contract process: If you choose not to renew your licence, documented steps are provided to remove Orchestry from your environment. As all content is stored in your Microsoft 365 tenant, existing Teams, SharePoint sites, and workspaces remain fully accessible. Orchestry’s governance and provisioning features are simply disabled. No data offboarding is required, and iThink 365 can provide optional assistance to support a smooth and compliant deactivation process.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Orchestry does not provide a standalone mobile app, but its experiences render responsively when accessed through Microsoft Teams or SharePoint on mobile devices. Some administrative functions are best performed on desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A dedicated Orchestry interface provides workspace templates, governance controls, lifecycle management, approvals, and reporting dashboards accessible via Teams and the web.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Orchestry operates within Microsoft 365, inheriting the accessibility features and assistive technology support built into Microsoft Teams and SharePoint. While we have not conducted independent assistive technology testing on the Orchestry interface itself, we have validated user experiences with screen readers, keyboard navigation, and high‑contrast modes as part of implementation work with clients. We follow Microsoft accessibility guidance and ensure that provisioning workflows, templates, and governance processes remain usable with standard assistive technologies. Any issues raised during customer onboarding are reviewed and addressed to support inclusive access.
• API: Yes
• What users can and can't do using the API: Orchestry provides extension points through webhooks, provisioning events, and integration endpoints that allow authorised users to enhance provisioning, apply custom validation, trigger approvals, and connect to external systems. Users can automate actions using Microsoft Graph API, Power Automate, or Logic Apps to integrate Orchestry workflows with organisational processes. Direct modification of Orchestry’s core functionality or user interface through an API is not supported. API use requires appropriate Microsoft 365 permissions and adheres to governance and security controls.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Orchestry provides extensive configuration options, enabling organisations to create and deploy custom templates, metadata, approval workflows, naming policies, and other advanced settings. The platform can be extended through webhooks and integration points, allowing external automation or validation processes to enhance provisioning, governance, and archival workflows. This flexibility enables organisations to tailor Orchestry to their governance model and operational needs while maintaining full control and consistency.

Scaling

• Independence of resources: Power BI is backed by Microsoft's Investment and SLA's and runs on Microsoft’s Azure cloud infrastructure with dedicated capacity options. Elastic scaling ensures workloads are isolated, and performance monitoring prevents one user’s demand from impacting others. Resource allocation is managed dynamically, guaranteeing consistent service levels across all tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: Orchestry provides service metrics through its administration dashboard and Microsoft 365 audit logs to monitor workspace activity and governance compliance. Metrics include workspace creation trends, template usage, owner and membership activity, lifecycle status, archival actions, naming policy compliance, and provisioning approvals. Administrators can track inactive or duplicate workspaces, ownership gaps, and overall Teams governance health. These insights help organisations optimise usage, maintain compliance, and manage growth effectively. iThink 365 supports configuration of reporting views and provides guidance on monitoring and governance throughout implementation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Orchestry Software Inc.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest is protected using Microsoft 365’s built-in encryption (AES-256) across all storage media. Tenant data is logically segregated, with strict access controls, secure key management, and redundancy across data centres. Physical access is restricted and monitored by Microsoft, ensuring resilience and compliance with public sector security standards.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Orchestry does not store customer data and therefore does not require or provide data export functionality. All Teams workspaces, SharePoint sites, and Microsoft 365 assets created through Orchestry remain in the customer’s Microsoft 365 tenant. If the service is removed, all content continues to function normally, so no data extraction is required.
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: Other
• Other protection within supplier network: Data within the service network is protected using Microsoft 365’s built-in security controls, including encryption at rest (AES 256), tenant isolation, access controls, and secure authentication. Workflows, tasks, and stored data are segregated per organisation, ensuring confidentiality, integrity, and protection against unauthorised access.

Availability and resilience

• Guaranteed availability: The service is delivered as a cloud‑hosted SaaS solution with guaranteed availability of 99.9% during standard service hours. This applies to all core Orchestry functions, including workspace provisioning, template management, lifecycle automation, and governance processes. Microsoft monitors platform performance continuously and uses redundancy, failover, and proactive maintenance to minimise downtime. Planned maintenance is scheduled outside business hours where possible, with advance notice provided to users. Under our support model, we do not offer a formal SLA beyond Microsoft’s platform guarantee, but we commit to promptly addressing any service interruptions. If availability falls below the guaranteed level, affected organisations can request remediation, which may include service credits or additional support. This ensures governance and provisioning remain reliable and accessible for public sector organisations.
• Approach to resilience: Orchestry is built on Microsoft Azure and designed for high availability and resilience. The platform leverages Azure’s multi‑region architecture, including redundancy, automated failover, and geo‑replicated storage, to maintain service continuity even during regional disruptions. Disaster recovery processes and platform‑level backups minimise downtime, with resilience features managed by Microsoft as part of the underlying cloud infrastructure. Detailed datacentre resilience information is available via Microsoft’s official documentation.
• Outage reporting: The service reports outages through multiple channels to ensure users are informed promptly.; ; Public dashboard: Displays current service status, including any outages or planned maintenance, accessible via the web.; ; Email alerts: Registered users receive notifications for service disruptions, maintenance windows, and incident resolutions.; ; API: Available for integration with organisational monitoring tools, providing real-time status updates programmatically.; ; Incident reports include start and end times, affected components, and any mitigation steps taken. Users can monitor service health proactively and plan work around any disruptions. Post-incident summaries are provided to support review and compliance requirements.; ; This multi-channel approach ensures transparency, timely communication, and minimises operational impact for public sector organisations.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through Microsoft Entra ID role‑based permissions. Only authorised administrators can access Orchestry’s governance and provisioning settings, with MFA enforced for all privileged operations. Administrative actions are logged through Microsoft 365 audit logs. Support channels require authenticated accounts, and access for iThink 365 staff is granted only when needed for support and removed immediately after the engagement. This ensures all management and support interactions remain secure and auditable.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: The service follows Microsoft 365’s comprehensive information security policies and processes, aligned with ISO 27001 and public sector security standards. These cover access control, data protection, incident management, change management, and monitoring.; ; Reporting structure: Security responsibilities are defined across organisational and technical teams. A designated Security Officer oversees compliance, reporting directly to senior management. All incidents are logged, escalated, and reviewed according to severity, with documented mitigation steps.; ; Policy enforcement: Access is controlled using role-based permissions and multi-factor authentication. Users are required to follow security best practices, while administrative and operational activity is monitored through audit logs. Regular training ensures staff understand and adhere to policies. Security reviews, internal audits, and automated monitoring help maintain compliance.; ; Incident response: Any suspected breaches trigger immediate investigation and reporting, following a formal escalation process. Lessons learned are applied to update policies, configurations, and controls.; ; This structured approach ensures that the service maintains data confidentiality, integrity, and availability, while providing public sector organisations with clear visibility of security governance and adherence to recognised standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The service follows formal configuration and change management processes aligned with recognised standards (CSA CCM v4.0, SSAE-18/ISAE 3402). All components, including workflows, APIs, integrations, and infrastructure, are tracked through their lifecycle with version control and documented histories. Proposed changes are assessed for security and operational impact, tested in a controlled environment, and approved by authorised personnel. Audit logs and monitoring tools track all changes, ensuring compliance and transparency. This approach maintains service stability, security, and reliability, allowing updates, enhancements, and patches to be deployed safely while providing public sector organisations with a fully auditable and controlled change process.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The service follows a structured vulnerability management process aligned with recognised standards (CSA CCM v4.0, SSAE-18/ISAE 3402). Potential threats are assessed through automated scans, internal security reviews, and threat intelligence from Microsoft Security, CERT-UK, and other recognised sources. Risks are prioritised by severity and impact on workflows, data, and integrations. Security patches are tested in a controlled environment and deployed promptly, with critical vulnerabilities addressed as quickly as possible. Continuous monitoring and audit logs ensure emerging threats are identified and remediated, maintaining service security, operational continuity, and compliance for public sector organisations.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Identifying compromises: Continuous monitoring of workflows, APIs, system logs, and network activity detects anomalies, suspicious behaviour, or potential security breaches. Automated alerts and threat intelligence feeds from Microsoft Security and CERT-UK support rapid identification of risks.; ; Responding to incidents: Once a potential compromise is detected, incidents are escalated according to severity. Investigation and containment measures are initiated immediately, including isolating affected components and applying mitigation steps.; ; Response time: Critical incidents are addressed as quickly as possible, with formal incident reporting and post-incident review. Lessons learned inform updates to security controls and procedures.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: The service has defined incident management processes aligned with recognised standards. Pre-defined procedures cover common events, including service outages, security breaches, and workflow failures. Users report incidents via email or the online ticketing portal, with prioritisation based on severity. Incidents are logged, investigated, and escalated as needed, with containment and mitigation measures applied promptly. Users receive updates throughout the resolution process, including incident summaries and post-incident reports detailing causes, actions taken, and lessons learned. Continuous review ensures procedures are improved over time, maintaining operational continuity, transparency, and compliance while protecting public sector data and service reliability.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version includes access to core Orchestry features for Microsoft Teams governance and provisioning. Users can explore templates, naming conventions, and basic lifecycle management. The free version is available for one month, does not auto-renew, and does not require credit card details.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 7%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7fef7a63-50ed-4e98-977d-05b042f40efb
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ithink365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.