EVEREST SYSTEMS LTD

Lexel Software for Litigation/Matter Management

Lexel is a SaaS application suitable for legal matters, it has the functionality to manage Transcripts (live and completed), Evidence (case documents and exhibits), and Electronic Presentation of Evidence (EPE).
Lexel enables Case Analysis and Trial Preparation. Can be integrated with several other software as relevant.

Features

• Legal Transcript Management
• Evidence Management
• Legal document organising, eBinder, Document Groups, Categories
• Case Bundles, Court book, Hearing Bundles
• Trial Presentation (EPE)
• Marking and Annotation Tools, Cross References
• Metadata Management
• Full-text search, Boolean, Proximity, Fuzziness Search
• Case Insights (AI), Reports
• Auto-Index, Auto-hyperlinks

Benefits

• create and organise case bundles
• analyse and prepare case summaries
• prepare better for the trials, generate winning strategies
• easily present what is most relevant in the case
• synchronise audio-video with transcripts
• control user rights permissions
• use it in any language
• pay only for what you need and use
• manage and assign metadata forms
• export and download in multiple ways

£85 to £300 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@everestsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

683765783475168

Contact

Pavan Tulasi
07501233235
info@everestsystems.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Zoom, Microsoft Teams, eDiscovery, Speech-to-Text/ASR, Document Management systems
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Quarterly upgrades (downtime of less than 10 minutes during non-business hours)
• System requirements:
  • Virtual Machine on any Cloud platform
  • SSL (will be provided by Lexel team)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: In less than 4 hours during weekdays. In less than 8 hours during weekends.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Can be set up through Teams or any other chat platform including WhatsApp.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: A detailed Service SLAs will be provided along with TAT and Costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online Training, User Manuals. Onsite Training can be provided at an extra cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: In their service agreement
• End-of-contract process: Price of the contract includes access to all user data, user has all rights to download their data at the end of contract

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Lexel Mobile App covers all features in Transcripts including real-time feed. Search and Reports are available. Document view/offline and Organising are available on Mobile App and Tablets. Annotations/Markings are not available on the Mobile App. But these features are on the Roadmap for 2024.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Can be set up on Lexel Super Admin
• Accessibility standards: None or don’t know
• Description of accessibility: Users can reach out to the Support's email
• Accessibility testing: Penetration Testing
• API: Yes
• What users can and can't do using the API: Almost all the features of Lexel can be independently integrated with other applications
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Lexel can be white-labelled at an extra cost. User/Firm's logos can be updated.

Scaling

• Independence of resources: We use a multi-VM, multi-location cloud infrastructure with redundancy, load coverage along with world-class Disaster Recovery services.

Analytics

• Service usage metrics: Yes
• Metrics types: Details Activity Logs, Usage Reports, Audit Trail of each file.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: LegalCraft Solutions (Lexel)

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Lexel has features to bulk-export user data (part of Control Panel)
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDFs and other formats as relevant
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Microsoft Word
  • MP3, MP4
  • PNG, TIFF, JPEG,
  • MS PowerPoint, MS Excel,

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Detailed SLAs will be shared. On cloud model, availability is taken care of with robust backup infrastructure and load balancing. Further, the availability is dependent of cloud provider's SLAs.
• Approach to resilience: The cloud VMs will be set up in the User's locations (Eg., London). Approved cloud infrastructure only will be preferred (Azure, AWS, or GCP). The necessary security services will be implemented (Eg., WAF, Network groups etc). All data from and to Lexel is encrypted in transit and in rest.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: There are three options for additional user authentication: OTP, Microsoft/Google Authenticator, or Active Director (AD) - SSO
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC2 Type1
• Information security policies and processes: ISO 27001 and SOC2 Type1

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All data is tracked through their lifetime. Any changes made after the usage are also flagged.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have in-built mechanism to alert/blacklist/stop service depending on any external pings or attempts of unauthorised access.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Any unauthorised access attempts or pings come in as alerts to the system. The monitoring process ensure the required corrective action and it immediately prevents any access including taking the systems down. This will avoid any compromises.
• Incident management type: Undisclosed
• Incident management approach: There are detailed FAQs and also the preventive measures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Lexel helps in virtual hearings and remote trials in a way during trial presentation (EPE) and integrated conferencing and collaboration

Pricing

• Price: £85 to £300 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial version for a month with all features

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@everestsystems.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.