CGI
Microsoft 365 Teams Telephony (Phone)
CGI's Teams Telephony Advisory service is a suite of end-to-end technical services that help you assess, deploy, transform, and realise the full potential of Teams Telephony for your organisation. We will also help you manage the organisational change and adoption of Microsoft Teams Telephony, ensuring a smooth and successful transition.
Features
- Unified and integrated platform for voice, video, chat, and meetings.
- Trusted advisory services and guidance, plus Training and implementation.
- Advice, guidance and professional services, or managed service available.
- Requirements collection and validation.
- Tailored design, simplifying your telephony environment.
- Management of organisational change.
- Decommission of legacy.
- Embed new ways of working.
- Adoption of best-practice.
- Security Cleared (SC) experts available.
Benefits
- Rapid design, delivery and adoption of Teams Telephony.
- As much or as little support as your organisation needs.
- Develop a robust Telephony capability with Optimised licensing.
- Increased End user adoption and return on investment.
- Early-life post-implementation support and KT/handover.
- Leverage CGI's skilled and experienced Microsoft 365 Teams Telephony experts.
- Leverage security-cleared personnel to work in sensitive environments.
Pricing
£510 to £1,300 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at uk.gen.ccsframeworks@cgi.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 8 4 0 4 5 3 4 3 9 6 3 7 1 3
Contact
CGI
CCS Frameworks Team
Telephone: 08450707765
Email: uk.gen.ccsframeworks@cgi.com
Planning
- Planning service
- Yes
- How the planning service works
-
CGI's approach to helping organisations adopt Microsoft 365 Teams Telephony into their environment comprises 4 phases:
Phase 1: Evaluate: (CGI work with you to conduct a comprehensive assessment of your current Telephony Infrastructure, uncovering insights to increase security, efficiency, control, performance, and usability through predefined MS Teams Telephony solutions.)
Phase 2: Deploy: (We use our expertise to guide organisations through migration and transition, partnering with their internal teams to deploy and transition to a stable and operational Day 1.
CGI can also provide services for implementing, retrofitting, and supporting Contact Centre solutions from several leading providers to ensure that all aspects are modernised to support the Microsoft Teams Telephony platform in the workplace.)
Phase 3: Transform (CGI’s Teams Telephony Advisory Team uses its expertise and experience to help you develop and manage your Telephony Solution using the Teams Telephony Admin Console reducing costs on Hardware and Admin Support.)
Phase 4: Realise. (Our team of Prosci certified Change Managers work with project management, technical teams, and client business sponsors to assess organisational readiness, preparing for the people side of the implementation. Proactively managing the people-side of change ensures the project achieves successful outcomes and meets the organisational objectives.) - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- CGI can provide upskilling in technologies new to a client or simply hand over services as part of the project.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Please see our Service Description above for more information on how CGI can help drive a successful Microsoft 365 Teams Telephony setup and migration for your organisation.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As part of our implement and Transform and Realise, we take the findings of the Evaluate phase environment review and make recommendations for tuning the environment and/or the organisation's network as appropriate.
Security testing
- Security services
- Yes
- Security services type
-
- Security design
- Security testing
- Other
- Other security services
- Secure-by-design is a cornerstone of our solutions and practices.
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
As part of this service, our project team normally provide early-life support for the Microsoft 365 Teams Telephony service to ensure a smooth transition into your BAU support team. Final Knowledge Transfer takes place passing any final findings and best practices to your team.
We can either provide early-life support as part of the plan or take on complete support of your environment. If this is of interest, we will advise on how best we can support you in this regard during this engagement as part of our wider Digital Workplace offering, which you can find separately on the Digital Marketplace.
Service scope
- Service constraints
- No constraints. CGI can support clients on-site or remotely, and across a range of security classifications including Above Secret with suitably cleared professionals.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Support levels for post-migration support are agreed on a case-by-case basis to ensure dovetailing with any existing operational support services provided by the client or their partners.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Intertek Certification Limited
- ISO/IEC 27001 accreditation date
- 28/03/2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- CGI is a member of the Microsoft Intelligent Security Association
Social Value
- Social Value
-
Social Value
- Covid-19 recovery
- Wellbeing
Covid-19 recovery
CGI continues to support our clients, local communities and charities with our programmes designed to assist their continued recovery and economic sustainability as a result of the COVID-19 pandemic.
Building on CGI’s wide experience in delivering STEM events for students, in 2022 we launched our CGI Young Dreamers programme working in partnership with government organisations and clients to support social mobility by broadening the future career prospects of students from underserved backgrounds. Young Dreamers aims to inspire young people and show the breadth of activities that could translate into STEM careers. It provides them with opportunities to enhance their skills, broaden their networks and gain confidence. It offers students industry insight, introducing them to professionals from a range of organisations and giving them a taste of how these professionals use STEM to solve real-life business problems. Our journey so far has involved over 1,400 students, supported by over 100 volunteers in three different UK locations. Students enjoyed the entire process and cited a range of skills where they felt they had progressed, including teamwork, communication, listening and presenting. We will invite contracting bodies to attend an annual Young Dreamers event to see first-hand the positive impact of the events.
CGI champions digital inclusion for all, taking actions locally to improve access to technology. We donate laptops to charities, including those that provide a home, training, work opportunities and individual support to people who have experienced homelessness. The donated laptops are being used by formerly homeless people supported by the charity to help with personal development including online training courses, IT literacy and job searching.Wellbeing
Health and wellbeing are critical to the success of our members and organisation. Therefore, we are committed to fostering a health-focused environment where all members can thrive personally and professionally. However, wellbeing is not an issue exclusively concerning our business; we are equally committed to supporting the wellbeing of the communities in which we operate. We achieve this by:
• Continually investing in programmes for our workforce, including ‘Oxygen’, our wellbeing centre of expertise, our 24/7/365 Member Assistance Programme, physical wellbeing activities and Workplace Adjustments.
• Extending health and wellbeing initiatives with our clients and suppliers.
• Promoting social wellbeing for local communities to support physical and mental health.
CGI is a signatory of 'The Mental Health at Work Commitment'. We will continue to invest in training to expand upon the 300 plus UK members who are certified Mental Health First Aiders. These members have developed a strong support network for their colleagues.
We will continue to invite our clients suppliers and communities to participate in initiatives that encourage the improvement of health and wellbeing. Examples include physical movement challenges and delivering knowledge-sharing events on health and wellbeing topics such as menopause and mental health in young professionals.
CGI funds a minimum of one volunteering day per annum for each member to support local initiatives or charities, making a significant difference to the communities in which we live and work.
We collaborate with our clients and suppliers to identify opportunities to support the wellbeing of local communities. An example of this is our kit sponsorship for local community groups and sports clubs. With a track record of aiding over a thousand different groups, our programme promotes connection, physical activity, teamwork, and community cohesion. This not only benefits individuals directly involved but also contributes to the broader community’s health and wellbeing.
Pricing
- Price
- £510 to £1,300 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at uk.gen.ccsframeworks@cgi.com.
Tell them what format you need. It will help if you say what assistive technology you use.