Cinos Cloud Video Conferencing
Cinos Cloud Video Conferencing leverages best-of-breed Cisco HD video as a services (VaaS).
A Cisco-powered cloud service delivering secure multi-party video conferencing and content collaboration, meeting rooms including in-room AV integration, web-based and soft client access for users, integrate standards-based endpoints with Microsoft Teams with one click join.
Features
- Always-on video conferencing for internal and external users
- Interoperability with Skype for Business, MS Teams, Zoom, Webex
- UK Sovereign service. Data never leaves the UK
- Connect via Internet, N3, HSCN, Ethernet, or MPLS
- Video app for users on mobile, tablet and PC/laptop
- Endpoint solutions for all meeting rooms, huddle spaces, lecture halls
- WebRTC delivers video to the web browser
- Room as a Service including video and in-room AV
- Consistent user experience across all types of endpoint
- Advanced features (video on hold, record and stream video)
Benefits
- Highly scalable, only pay for what you need to use
- Standards-based means existing kit can be retained
- Unique licensing model protects existing and future investment through migration
- Blended capital and operational expenditure options available to improve VfM
- Bring dispersed users and teams together through collaborative teamwork
- Customer Success team drives user adoption of technology supporting transformation
- Enables secure inter-organisation federation and collaboration
- All in one app for telephony, video and content collaboration
- Delivers agile working enabling access from any device, any location
- Secure, trusted video built on commercial-off-the-shelf technology
Pricing
£0.00 a user
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 8 4 4 8 6 5 5 8 1 3 1 9 7 2
Contact
Cinos
Jody Faulkner
Telephone: 07869370406
Email: bids@cinos.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
-
The solution is designed to be highly available and is serviced from multiple UK sovereign data centres. Cinos performs on-going maintenance on the platform to ensure availability, but always on the basis that end user services shall remain operational.
For complete interoperability between Stellaris and Microsoft Teams, Cinos requires the ability to configure Cloud Video Interop (CVI) and Direct Routing within the Microsoft tenant. - System requirements
-
- Underpinning connectivity - HSCN, Internet / SD-WAN or private circuits
- LAN: Voice VLAN, Quality of Service, CDP / LLDP-MED
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our response times are based upon priority of the incident: P1 - Severe Business Impact - 15 minutes P2 - High Business Impact - 30 minutes P3 - Medium Business Impact - 2 hours P4 - Minor / no Business Impact - 4 hours P5 - Service Request / Service Query - 1 business day
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- We offer comprehensive Service Level Agreements that are facilitated through the deployment of an end-to-end Service Management framework and ITIL aligned processes designed to manage the delivery of in-scope services. Our solution is designed to ensure successful service delivery and achieve high levels of client satisfaction. • The Service Level Agreement (SLA) for Cloud based services is 99.95% . We provide a named Technical Account Manager for all of our customers, providing a point of escalation as well as a named contact for service delivery related queries and technical update / roadmap workshop sessions.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Cinos will provide free-of-charge consultancy to engage the buyer’s key stakeholders and identify any bespoke requirements.
Cinos follows a closely aligned PRINCE2 methodology, delivered by qualified PRINCE2 Project Managers.It is comprised of the following key phases and milestones:
- Prepare
The Prepare phase focuses on establishing the customer requirements, through a combination of workshops and assessments.
- Plan
At the Plan phase, project governance products are compiled, including the Project Initiation Document (PID).
- Design
Requirements captured in the Prepare phase drive work packages such as High and Low Level Designs, and Implementation Plans created at this stage.
- Implement
The Implement phase sees the solution delivered against the designs and implementation / migration plans.
- Operate
At the Operate phase, the solution is deemed ready for production use once agreed test plans are executed and any remedial actions performed.
- Optimise
The aim of the Optimise phase is to ensure that the customer continues to get the very best out of the service. This includes the continual delivery of:
• Training of key stakeholders and train the trainer representatives
• Roadmap and horizon scanning workshops with key customer representatives
• Continual benefits identification and realisation - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
-
In the event you wish to leave our service, we will meet all necessary obligations in order to enable a smooth transition of service, including the release of any software licenses to you.
Service cessation should be initiated by request in writing, where we will be happy to work with you define a service cessation plan. - End-of-contract process
-
In the event you wish to leave our service, we will meet all necessary obligations in order to enable a smooth transition of service, including the release of any software licenses to you.
Service cessation should be initiated by request in writing, where we will be happy to work with you define a service cessation plan.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Standard provisioning and Moves, Adds, Changes and Deletions are available via the Service Interface
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
-
Elements of the Cisco estate support a northbound interface (NBI) in order to accept provisioning work orders and report back upon execution.
The services architecture, using WSDL/SOAP over HTTPS, provides a standards-based request/response interaction with the service for submitting NBI requests.
The NBI supports the following:
• Management of the infrastructure
• The ability to submit work orders for infrastructure products
• The ability to query inventory
• The ability to submit a provisioning work order
• The ability to configure products
• Management of subscriber objects
• Management of directory number objects
• The ability to configure subscriber services
• The ability to submit work orders for subscribers
• The ability to submit get list work orders
• The ability to check order acceptability status
• The ability to submit work orders to reset attribute values with template or default values
• Some of the APIs can work in both asynchronous and synchronous ways - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- No
Scaling
- Independence of resources
- Stellaris HSCN operates in Cinos' own private cloud, where Cinos has complete control over capacity management and can control the rate of customer on-boarding. The Stellaris services make use of resource reservation and traffic management techniques to ensure services are not impacted.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Service uptime
Service adoption and usage
Call management records - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Cisco, Pexip, Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Other
- Other data at rest protection approach
- Cinos enforces encryption of data at rest at the virtual machine level.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data may be exported via the Service Interface
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- We offer comprehensive Service Level Agreements that are facilitated through the deployment of an end-to-end Service Management framework and ITIL aligned processes designed to manage the delivery of in-scope services. Our solution is designed to ensure successful service delivery and achieve high levels of client satisfaction. • The Service Level Agreement (SLA) for Cloud based services is 99.95% . If the service level falls below the stated availability percentage (excluding Planned and Emergency Maintenance periods), customers will be eligible for Service Credits on affected Unified Communications and Collaboration applications only. Service Credits will be calculated as a percentage of the fees for the affected services for the monthly billing period during which the failure occurred (to be applied at the end of the billing cycle). The Service Credit for a Standard Deployment Model is 5% of the affected applications monthly spend.
- Approach to resilience
- Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
- Outage reporting
-
All outages will be reported via email. Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Technical Account Manager will proactively contact customers as appropriate.
Where a Major Incident (Priority 1) occurs, following resolution an incident report is produced that includes root cause analysis, lessons learned and a detailed overview of all recommendations and actions required to mitigate the risk of a further re-occurrence. Implementation plans are discussed and agreed with the customer prior to completion.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users receive audit information on a regular basis
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bmtrada
- ISO/IEC 27001 accreditation date
- 11th March 2016
- What the ISO/IEC 27001 doesn’t cover
- No exclusions.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials Plus
- Information security policies and processes
- The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Cinos has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v4 and the current ISO 20000 standard.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Cinos has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v4 and the current ISO 20000 and ISO 27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of our asset population. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Following best practice from the National Cyber Security Centre, we protect platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. The approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the NOC for prompt investigation.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Cinos has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v4 and the current ISO 20000 and ISO 27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by personnel, and incidents identified and reported. All incidents are promptly reported into a centralised ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) through to resolution.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Health and Social Care Network (HSCN)
Social Value
- Fighting climate change
-
Fighting climate change
In the delivery of this Service, Cinos are committed to fighting the climate catastrophe. Our Environmental Management System (EMS) is accredited to ISO14001 aligning to processes and procedures managing the impact of business activities to increase sustainability including measure and management of carbon footprint and carbon reduction. To achieve net-zero carbon and decarbonisation of our supply-chain we are;
Only obtaining services, equipment and power from providers, manufacturers and vendors committed to environmental protection - Removing use of substances and processes that adversely affect the environment - Offsetting carbon emissions through Earthly which offsets carbon impact of the business through tree planting and forest protection - Using collaboration technologies to reduce physical travel and offset carbon emissions - Encouraging staff to cycle to work through, Cycle-to-Work scheme and secure storage - Recruiting locally and sourcing of local suppliers to reduce business travel requirements - Providing environmental training to influence behaviour in reducing waste and using resources efficiently - Designing and operating offices for maximum energy efficiency - Upgrading offices to HVAC, insulation, and other systems to reduce energy consumption and emissions - Removing diesel-powered vehicles, increasing use of electric or plug-in hybrid - Preventing technology from reaching landfill by safely decommissioning and recycling replaced hardware, refurbishing equipment for resale or donation - Alongside industry colleagues, identifying and driving better packaging behaviours and innovation within the industry, e.g. recycling pallets for Alpaca Houses - Participating in green initiatives supporting wider community e.g. working with the National Forest: https://www.cinos.net/our-company/going-green/ Cinos contributes towards our planting 2,022 tree target for every new project we are awarded.
Through the lifetime of your engagement with Cinos, all stakeholders will contribute to our Environmental Policy and the delivery of this Social Value theme. We engage with all stakeholders regularly to measure our performance and update environmental policy accordingly. - Covid-19 recovery
-
Covid-19 recovery
Available on request. - Tackling economic inequality
-
Tackling economic inequality
Available on request. - Equal opportunity
-
Equal opportunity
In the delivery of this Service, Cinos will deliver Equal Opportunity in line with the Social Value Model as follows;
As a Disability Confident employer, Cinos provide equality of opportunity for anyone with visible and/or non-visible disabilities. We ensure that our supply-chain share our values and disabled employees are fully-supported. Processes ensure we understand the issues affecting representation of disabled people in the workforce. We provide all speciality equipment for employees to fulfil their duties from any location so there are no barriers to any employee performing their role.
Cinos provide employment opportunities for all, regardless of gender, age, ethnic-origin, religion, sexual orientation, or disability. We promote the principles of equality and diversity in all dealings and hold Investors-in-People (Gold) and Living-Wage accreditations. We offer a range of accessible opportunities within our recruitment process with working-conditions promoting an inclusive working environment, including flexible and remote working. We’re committed to providing a working environment free from discrimination.
We support all employees in upskilling and progressing in their career with training budget allocated to every individual, alongside quarterly appraisals. Everyone has equal access career-development opportunities aligned to experience and ability. We take appropriate positive-action measures to provide specialised training and support for groups that are under-represented in taking-up training and career-development opportunities. Our apprenticeship program provides employment and training for candidates from local colleges and universities resulting in a job offer.
Cinos are committed to the avoidance of Modern-Slavery within our organisation and supply chains. We only work with suppliers who have embedded sustainable and ethical practices within their organisation; reporting in line with the UN Guiding Principles Framework and the Modern-Slavery Act and ensuring that our commitment to delivering social benefits and upholding human rights is disseminated through our Impact Report, Modern-Slavery Act statement and Sustainable Procurement Policy. - Wellbeing
-
Wellbeing
Available on request.
Pricing
- Price
- £0.00 a user
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Cinos offers a time limited no commitment, free trial of our service, which may be supported by equipment loan where necessary. All features are available within the trial. Trials are typically limited to 90 days.