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Full Fat Things Limited

Drupal Development

Drupal development from the largest contributor to Drupal owned and based in the UK. No offshore outsourcing. Best practice Drupal development focussed on outcomes and lowering total cost of Drupal ownership. Integrating with SSO, CRM, marketing systems and providing accessible functional tools.

Features

  • Drupal CMS development, maintenance and support
  • Drupal data import from any digital source
  • AWS & Acquia partners; Hashicorp specialists for self healing hosting
  • Experienced senior developers manage transition, ensuring effective knowledge transfer
  • Onboarding and offboarding to maximise efficiency for customers
  • Scrum development and Agile development with governance guarantees
  • CRM, 3rd party full API integration: Activate workflow and processes
  • Client facing developers with great communication skills. Cyber Essentials certified
  • SLA, Support and maintenance mapped to service needs
  • Business Analysis, Hosting, Technical Planning and Scoping, and System Architecture

Benefits

  • Seamless integrations to power clean digital experiences, all UK based
  • Infrastructure as code with Drupal all in one solution
  • Flexible 3rd party integrations with CRM, ERP, business systems
  • Drupal built properly by prominent Drupal community members
  • Increased page speed and increased performance
  • Reduces security risks and costs
  • Transactional, workflow and integrated service functionality
  • Drupal empowers business process automation
  • Built upon Government Design Principles
  • Upgrades between Drupal versions.

Pricing

£500 to £900 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stew@fullfatthings.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 8 4 9 7 9 7 8 1 1 2 9 0 0 0

Contact

Full Fat Things Limited Stewart Robinson
Telephone: 0207 099 3875
Email: stew@fullfatthings.com

Planning

Planning service
Yes
How the planning service works
We plan services with customers through workshops, focussing on key deliverables. We look at how to automate and maximise outcome generation.

We drive our clients to sign up to the idea that we serve people and we group those people into personas.

The personas are the rallying call to get behind the customer need.

Every function of our product must float up to an immediately visible user persona.

We work with all relevant teams to deliver for our personas, focussing on outcomes.

Once we have established the personas we move to user stories. This defines in simple levels of detail what we must do for personas.

We collect these through workshops and interviews, which detail all interactions that occur with customers and prospects.

As the user stories flesh out we add some of the stories into the personas. Information shown to clients about personas is how we add value for and serve personas. The personas live and breathe and we tweak the documentation for our personas as we progress.

After the Persona and User stories are in place we move on. We then start Agile working practices to start iterating in the build process.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide user video and live training for the software that we provide. This usually takes place over video conferencing. We record the video conferencing training sessions and provide them to you. Training takes roughly an hour per major feature.
Training is tied to specific services
Yes
Services the training service works with
  • Amazon Web Services
  • Acquia Cloud

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
When building new cloud hosting environments we rely on the Hashicorp software. This allows us to define infrastructure as code. We produce a container best practice infrastructure. This has many benefits:
1) Most of the environments are the responsibility of the cloud provider. The cloud then replaces broken elements;
2) Databases and servers move into the management of the cloud provider;
3) Releases create artefacts that the cloud provider uses to provision service.
4) Environments are throw-away-and-recreate friendly.

Automating infrastructure and releases to applications allows simultaneous release of infrastructure and product. This practice also provides autoscaling of services during peak and low demand.

In migrating services we use tools that enable concurrent or partial service migration.

To onboard or offboard onto any cloud we require and provide the constituent parts of Drupal. The code, assets, database and any required server / infrastructure documentation to facilitate a move.

Inbound moves are handled by requesting specific assets from current vendors.

Outbound moves are synchronised with new vendors and all assets are provided securely.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
To deliver high quality products and services we use a variety of approaches. We have quality assurance roles. We build quality into our development processes. We measure key performance indicators.

These include but are not limited to Quality Assurance Analyst testing of software, Capybara automated testing of key transactions in software, Lighthouse performance testing of browser experiences, Load test and cache hit ratio testing for real world workloads, Temporary environments for changes to services to enable specific testing, Running constant automated testing in environments. This includes some in live and during development and unit testing of development.

Security testing

Security services
Yes
Security services type
  • Security design
  • Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We support Azure, AWS and Google Cloud accounts that contain services that we are running. We do not provide specific support for other applications in the accounts as we prefer an account to be specific to an application. We support it using phone, email and ticketing systems and can set up automatic alerting and logging options to support the ongoing support work.

Service scope

Service constraints
Support is available via email and phone. Support in person needs to be booked in advance. Our service delivery is typically delivered away from your offices apart from in planning and reporting contexts where we are happy to join you.

User support

Email or online ticketing support
Email or online ticketing
Support response times
For critical site down issues and urgent bugs, we will review and provide an initial response within 2 hours of the issue having been reported by email or telephone. We will provide updates on an expected resolution and any further investigation or development work that may be required following the initial fix. We aim to resolve critical issues within 1 day and keep communication flowing throughout.

We will determine if a support request is in or out of scope of the maintenance criteria within 1 business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We support applications at our standard day rates. There is no second class support team. Developers look after applications in the same way they build them.

Our goal for user support is sub 15 minute support during working hours for all issues that affect your live services. We also operate 24 hour support for service availability.

Our support pricing by default is swappable between maintaining your services and supporting them allowing steady growth of products that don’t require a lot of support.

We support applications, your staff users of the applications and the hosting environments using developers and your account manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

All our staff work from home, reducing local pollution. When our staff need to travel, we ask them to use public transportation wherever possible. We also ensure that our equipment is up to date and as energy efficient as possible.

Tackling economic inequality

Increase supply chain resilience and capacity: As a major contributor to Drupal we open source and make free our parts of the collective CMS that empowers individuals, charities, companies and ultimately governments to go faster and push forward on the web at a lower cost.

Equal opportunity

We welcome applications from all humans for our available roles, choosing the best people for the job. All our staff work from home, meaning nobody is constrained by location, health considerations or ability to travel.

Wellbeing

Our staff benefit from the flexibility that home working offers. We encourage staff to attend their family events, we encourage staff to take breaks and are happy for them to work flexibly around personal needs such as school runs or medical appointments.

Pricing

Price
£500 to £900 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stew@fullfatthings.com. Tell them what format you need. It will help if you say what assistive technology you use.