Central Networks and Technologies Ltd

Central Networks VMWare Horizon with Thin Client Endpoint Support

Central offer a fit for purpose desktop-as-a-service to your end users, via VMWare Horizon Cloud. This virtual desktop and application software with Central, provides the components necessary to deploy, manage and monitor virtual desktops and applications across a plethora of device types, but with added endpoint thin client support attached.

Features

• Consultancy Services to identify user cases
• Identify use cases, goals and applications to be included
• Desktop workload review - cloud hosted, on premise or hybrid
• Ensure a bespoke DaaS solution that works for you
• Application packaging, layering and virtualisation
• Identify pool types, user profiles and app deployment requirements
• Image / Pattern / Template creation
• User acceptance testing
• Migration and roll-out strategy using PRINCE2 Practitioners
• Full Training and on-going support

Benefits

• Custom solutions for each client
• Efficient Control over all devices
• Tailored bespoke DaaS design from leading PRINCE2 practitioners
• Confidence that solution design will map to users' requirements
• Centralised image management
• Data security through consolidated and controlled services
• Guided solution roll-out to users to ensure successful implementation
• Ease of managed-service support
• Non-persistent desktops for efficiency and security
• Reduce Costs - TCO reduced due to less hardware

£850 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

685023518860738

Contact

John Blackburn
01706747474
sales@centralnetworks.co.uk

Planning

• Planning service: Yes
• How the planning service works: Central offer a variety of service offerings to help customers migrate their businesses and workloads to the cloud. This could be a hybrid or fully hosted solution in a public or private environment. ; We are experts in the PaaS field, and will work with you to create the best solution and design for your organisation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Tailored training can be provided on a pay as you go basis, on a one to one basis, or we can arrange formal structured training with supporting material in a classroom environment. ; Training to get 'up and running' is included in the price of the service.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Once desktops and applications are virtualised, packaged or layered, this brings great flexibility and portability. Traditionally, applications have been locked to server hardware or end user devices, but once virtualised, packaged or layered, this allows easy transition to the cloud or between cloud services. On any device you choose, including smart phones.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Central's service includes full testing of desktops and applications once migrated, to ensure they perform and operate in a consistent manner. VMware Horizon provides non-persistent desktops as well. Adding an extra security layer and more control from the IT Manager.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The support function follows strict guidelines based on an ITIL framework and ISO 9001, ISO 27001 that ensures every call logged is managed and dealt with professionally and via a well described process. From the point of logging the call by web, email or phone, you will be dealing directly with a technical professional who will investigate and resolve the issue in a timely manner or escalate appropriately. This tried and tested approach allows calls to be tracked and escalated between teams such as the support and hardware

Service scope

• Service constraints: No Constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The aim is to respond to questions on the first call, through an escalation 1st-3rd line classification.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our operations team is broken down into two areas, Service Desk and Engineering. The Service Desk acts as the primary source of all activity, where calls are categorised, prioritised and filtered to the relevant specialist if required. Our calls are given a priority level from 1-5; whereas P1 is Disaster, business is non-operational all the way through to P5, of which could be a cosmetic incident, for example. ; Our response times and levels are summarised below: ; P1 - Urgent - 15mins Response Time (RT), 4 hrs Target Full Fix Time(TFFT) P2 - Critical - 30mins RT, 8 hrs TFFT ; P3 - Very Important - 4 hrs RT, 20 hrs TFFT ; P4 - Important - 10 hrs RT, 30 hrs TFFT ; P5 - Informational - 3 days RT, 90 days TFFT (never normally this long) ; ; The majority of activity will be remote based working, however we will send either a senior engineer to the client site, or a cloud specialist to a cloud hosting datacentre site, as and when required, depending on the incident. All priority incidents are included in our pricing, defined by customised SLA's and can be in unlimited numbers if required, depending on the client's needs.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: VMware Horizon, VMware sphere, 10zig, Microsoft, Citrix, Fujitsu, HP, Lenovo

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 19/05/2014
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Our Social Value Policy is available on request more information can be found on our website

Pricing

• Price: £850 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.