IO Analytics Ltd.

Dynamics 365 Support Service

IO Analytics provide Microsoft Dynamics 365 design, implementation and ongoing Dynamics 365 support. We help organisations safely migrate to Dynamics 365. Our Dynamics 365 support service includes helpdesk, user assistance, incident and problem management, license support, health monitoring, capacity management, &more.

Features

• Reliable Dynamics 365 Consultancy, Implementation and Support services
• Business Case and Digital strategy support for Dynamics 365
• Configuration and customisation of Dynamics 365
• Integration of additional solutions with Dynamics 365
• Dynamics 365 development, deployment, operation and admin/user training
• Tailored Dynamics365 consultancy services or a full lifecycle project engagement
• Dynamics 365 support with clearly defined Service Level Agreements

Benefits

• Gain access to Microsoft Dynamics 365 experts
• Determine whether Dynamics 365 fits your business needs
• Achieve clearer vision for your organisation’s CRM and Dynamics365 programme
• Gain a Dynamics365 solution blueprint to guide successful implementation
• Improve Dynamics 365 performance, usability, management and security
• Reduce both costs and time spent on Dynamics 365 maintenance
• Improve operational efficiency and increase end user productivity
• Maximise benefits of Dynamics 365 and realise value sooner

£370 to £850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@ioanalytics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

685065677403301

Contact

Brian Rutherford
07557668321
enquiries@ioanalytics.co.uk

Planning

• Planning service: Yes
• How the planning service works: IO Analytics work collaboratively with clients to ensure we deliver project success. During pre-sales phases we deliver sessions to enable an understanding of how the solution can be utilised to provide tangible business benefits and ensure and assist our clients in defining their strategy for any technical solutions success and what the benchmarks for success will be. Once a project has successfully been awarded we will work with the customer to initiate a project kick off meeting. We can use a dedicated Project Manager or a more Agile delivery method dependent on individual requirements. We can work to a fixed cost or on a time and material basis to assist internal IT/Business teams with their digital transformation goals. Our Project management comprises six key phases: Pre-Project, Kick off, Design, Readiness, Delivery & Go-Live with various QA checks built in. IO Analytics support is lined up to commence at go-live
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: IO Analytics provides a range of different training services to support Data Management Platform solutions. Further detail is provided within the Service Definition Document.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: IO Analytics Cloud Data Migration services provide clients with the ability to migrate data to, from and within the cloud. Whether migrating from esoteric legacy systems or the latest Cloud offering, our solutions ensure the right data is delivered to where it is needed. We always take into account the entire data journey - including data security, data quality and data governance to help ensure robust processes are in place to deliver highly secure and trusted data. IO Analytics promote the following best practices for data migration: ; • Start migration activities early in the project ; • Identify and assign data stewards for each object ; • Profile and identify issues with source data early in the project ; • Migrate only what is needed; filter the data ; • Cleanse and standardise the data before migration ; • Resolve duplicates before migration ; • Convert early, convert often and convert with real-data ; • Table driven cross-reference and default values ; • Modular development to promote re-use ; • Archive what is not needed
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: IO Analytics provides full quality assurance of its deliverables including test management, test execution and automated testing where applicable. This can support DevOps working practices.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: IO Analytics can offer support services that can be run on client site or remotely ranging from UK working hours support through to full 24/7 shift support for High Availability systems. Our teams operate under DevOps best practices and can undertake small changes as well as support functions.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This is governed by the Support level required by the customer and the priority of the issue. Our minimum response time is 1 working hour and minimum resolution time is 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: IO Analytics uses Go To Meeting for Web Chat - a meeting link will be sent to the user for the support call - the link does not require software to be installed to undertake the call.
• Web chat accessibility testing: We have tested the interface to our service with Windows Magnifier and Apple Zoom (screen magnifiers).
• Support levels: Support Levels; • UK Working Hours (Monday to Friday 0830-1730); • UK Working Hours + Out Of Hours On Call; • 12x5 (Monday to Friday for a 12 hour window) – A longer shift pattern to support flexible working hours or start/end of day batch processes etc; • 12x5 + Out Of Hours On Call; • 24x7

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft Corp

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  The following environmental management measures and projects have been completed or implemented. ; • Move to virtual meeting via MS Teams ; • LED lighting where possible ; • Energy reduction program – switch off policy, ‘what runs, runs when needed only’; • Where work circumstances allow, employees given options for flexible working model to reduce office accommodation requirements; • We have run a communications campaign to educate and drive awareness around events such as World Environment Day; • Decommission on premise provisions, when possible, to reduce emissions and incorporate a cloud first procurement strategy; • Gain understanding of future impacts from commuting and working from home via a rolling employee survey and use this as an opportunity to decrease emissions via employee engagement

  Tackling economic inequality

  IO Analytics ensure that our Equal Opportunities and Diversity policy is integrated and aligned to our wider business strategy and aspirations for the long-term future. This plan includes all our commitments; environmental, diversity and inclusivity. In order to report on our progress, we have a detailed environmental and diversity policy in place which presents a clear roadmap for progression. We conduct regular review points led by our HR team and presented to the board of directors and we always encourage our customers, suppliers and other stakeholders to do the same. As part of our progression plan, we are committed to reporting our diversity figures. We believe this will help us to provide meaningful metrics for our ongoing progression with diversity and inclusion both within our business and to our clients and their communities. We are also committed to integrating our findings with the wider business aspirations and ROI. Included within our current reports are: ; • Retention ; • Recruitment ; • Selection ; • Employee Engagement ; • Pay and Benefits ; • Customer diversity, experience, and loyalty ; • Supplier diversity ; • Development ; • Promotion

Pricing

• Price: £370 to £850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@ioanalytics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.