Digital Space Cloud Services Limited

Digital Space Amazon WorkSpaces

Amazon WorkSpaces offers you an easy way to provide a secure, managed, cloud-based virtual desktop experience to your end-users. Amazon WorkSpaces provides a fully managed service. With Amazon WorkSpaces, you can deliver a high-quality portable desktop, and applications, to your users on the device of their choice.

Features

• Streaming protocols provide a secure and high quality experience
• Bundles that offer different hardware and software options
• Bring Your Own Licenses
• Easy provisioning
• Secure and encrypted
• Active Directory and RADIUS integration
• Persistent storage
• Desktop, mobile, and web access

Benefits

• Empower your remote workforce
• React quickly to changing conditions
• Access to applications and desktops from anywhere
• Strengthen security
• Optimize costs
• Reduce downtime

£0.09 a gigabyte a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

685112110294527

Contact

Gary Beddow
0333 220 0222
frameworks@digitalspace.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: "AWS Support case response time depends on severity. The support response times for Developer, Business and Enterprise Support tiers are listed below:; ; Developer:; General guidance cases < 24 business hours; system impaired cases < 12 business hours.; ; Business: ; General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases; < 1 hour.; ; Enterprise:; General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour; business-critical system down cases < 15 minutes; ; Information: https://aws.amazon.com/premiumsupport/compare-plans/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: You can sign in to the Support Center at https://console.aws.amazon.com/support/home#/ by using the email address and password associated with your AWS account. To log in with other credentials, see Accessing AWS Support.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: "Basic; 24/7 customer service, support forums, 4 Core “Trusted Adviser” checks, personal health dashboard. No TAM. Free; ; Developer:; As above + business hours access to technical/architural Cloud Support Associates via email (one primary contact). No TAM. 3%x monthly AWS usage.; ; Business:; As above + 24/7 access to Cloud Support Engineers via email, chat and phone for unlimited contacts; architecture, 3rd party software and programmatic case management support. TAM. Greater of $100 or spend-dependent percentage (pm).; ; Enterprise; As above, plus architectural review, operations support, training, assigned concierge, proactive guidance, TAM. Greater of $15,000 or spend-dependent percentage (pm).; "
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: AWS provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training, access to a large ecosystem of partners and support from the public sector account team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Kindle
• End-of-contract data extraction: Data may be copied out using OS-level tools (such as xopy or rsync).
• End-of-contract process: "Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyers account for all services for which Supplier provide an account closing mechanism. ; ; Buyers pay for the services they use to the point of account termination. Please see the AWS EMEA Sarl G-Cloud 11 Pricing Document affiliated with this Service in the Digital Marketplace.; ; Supplier customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due.; "

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Users interface with this service through the AWS Console
• Accessibility standards: None or don’t know
• Description of accessibility: "Documentation supporting this service is compliant to WCAG 2.0 level A and AA requirements. Certifications for accessibility, security, and other standards are accessed through the AWS Console, using the AWS Artifact service. ; ; AWS provides two graphical user interfaces, the AWS Management Console and the AWS ElasticWolf Client Console. The AWS ElasticWolf Client Console has incorporated Section 508 requirements and AWS has prepared a Voluntary Product Accessibility Template (VPAT) for the Console, which outlines the Console’s accessibility features.; The VPAT is available to customers using AWS Artifact, a self-service portal for on-demand access to AWS’ compliance reports.; "
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Create and manage workspaces. Amazon Workspaces themselves are a GUI and are accessed accordingly.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes - The user can install their own applications into the workspace

Scaling

• Independence of resources: "Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.; ; Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.; ; AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Available, Unhealthy, ConnectionAttempt, ConnectionSuccess, ConnectionFailure, SessionLaunchTime, InSessionLatency, SessionDisconnect, UserConnected, Stopped, Maintenance
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services (AWS)

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: "AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).; ; AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).; ; Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage. ; "
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Using image import/export, packaging applications
• Data export formats: Other
• Other data export formats:
  • Using image import/export,
  • Packaging applications WAM
• Data import formats: Other
• Other data import formats:
  • Using image import/export,
  • Packaging applications WAM

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: "Network devices, including firewall and other boundary devices, are in place to monitor and control communications at the external boundary of the network and at key internal boundaries within the network. These boundary devices employ rule sets, access control lists (ACL), and configurations to enforce the flow of information to specific information system services. ; ; ACLs, or traffic flow policies, are established on each managed interface, which manage and enforce the flow of traffic. ACL policies are approved by Amazon Information Security."
• Data protection within supplier network: Other
• Other protection within supplier network: "Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.; AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.; API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.; "

Availability and resilience

• Guaranteed availability: "AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:; https://aws.amazon.com/legal/service-level-agreements/; ; Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.; ; "
• Approach to resilience: "The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions. ; ; AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. ; ; Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones.
• Outage reporting: Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: "AWS controls access via unique user ID/password authentication. No actions are permissible without authentication. Remote access is multi-factor, login attempts are limited, remote administrative access attempts are logged and reviewed by Security. Suspicious activity initiates incident response procedures.; ; A session lock out policy that is systematically enforced: locks are retained until identification/authentication procedures are concluded. ; ; AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost."
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 18/01/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 18/01/2022
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc.
• PCI DSS accreditation date: 14/12/2021
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017,
  • ISO27018,
  • SOC1/2/3

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27017, ISO27018, Cyber Essentials Plus, SOC1/2/3
• Information security policies and processes: Cloud security at AWS is the highest priority. As an AWS customer, you will benefit from a data centre and network architecture built to meet the requirements of the most security-sensitive organizations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. ; ; Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.; ; All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.; ; Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management. ; "
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.; ; AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.; ; AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: "AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:; ; • Port scanning attacks; • Usage ; • Application metrics; • Unauthorized connection attempts; ; Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds.; ; Requests to AWS KMS are logged and visible via the account’s AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify the AWS resource protected through the CMK use. Log events are visible to the customer after turning on AWS CloudTrail in their account.; "
• Incident management type: Supplier-defined controls
• Incident management approach: "AWS adopts a three-phased approach to manage incidents:; ; 1. Activation and Notification Phase; 2. Recovery Phase ; 3. Reconstitution Phase ; ; To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.; ; The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.; ; "

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  AWS is committed to running our business in the most environmentally friendly way possible and to powering our operations with 100% renewable energy by 2025, five years ahead of our original target. In 2020, we became the world’s largest corporate purchaser of renewable energy, reaching 65% renewable energy across our business. There are also environmental benefits inherent to running applications in the cloud. A study by 451 Research found that AWS infrastructure is 3.6 times more energy efficient than the median of surveyed enterprise data centres. More than two thirds of this advantage is attributable to a more energy efficient server population and higher server utilization. Our scale enables us to achieve higher resource utilization and energy efficiency than other enterprise data centres. AWS data centres are also more energy efficient than enterprise sites because of comprehensive efficiency programs that touch every facet of our facilities. For instance, when 451 Research factored in the carbon intensity of consumed electricity and renewable energy purchases (which reduce associated carbon emissions), they found that AWS performs the same task with an 88% lower carbon footprint.
• Covid-19 recovery:

  Covid-19 recovery

  As part of our response to COVID-19, AWS is providing highly scalable and reliable infrastructure capacity, technical support, and AWS services to help customers with their research, remote work and learning, and other solutions to address their needs and the effects this is having on communities and businesses. Some examples include hosting the AWS Covid-19 data lake, a centralized repository of up-to-date and curated datasets focused on the spread and characteristics of Covid 19, powering South Africa’s GovChat chatbot to help citizens file and track Covid-19 relief applications, and supporting Volunteer Surge to recruit, train, and deploy 1 million volunteer health workers. We also offer a range of initiatives to help with creation of opportunities for those left unemployed due to the pandemic. AWS Training and Certification helps organisations and individuals to build and validate their cloud skills and AWS re/Start is a full-time, classroom-based skills development and training program that prepares individuals for careers in the cloud and connects them to potential employers, with a particular focus on unemployed or underemployed individuals. Amazon is also heavily invested in supporting employees, customers, and communities effected by the pandemic, and established a $25 million relief fund for partners, such as delivery drivers, and seasonal associates, facing financial hardship or quarantine.
• Tackling economic inequality:

  Tackling economic inequality

  AWS operates a wide range of initiatives which contribute across all areas of this broad theme. We support new businesses, entrepreneurs and start ups through AWS Activate which provides these organisations with a host of benefits, including AWS credits, AWS support plan credits, and architecture guidance to help them grow their business. Activate benefits are designed to give these organisations the right mix of tools, resources, and expert support so they can succeed with AWS while optimizing performance, managing risk, and keeping costs under control. We provide training and support for educational attainment through multiple schemes including AWS Academy, which empowers higher education institutions to prepare students for industry-recognized certifications and careers in the cloud, AWS Educate, which provides hundreds of hours of free self-paced training and resources for new-to-cloud learners, AWS Training and Certification, which helps organisations and individuals to build and validate their skills, and AWS re/Start which prepares unemployed and underemployed individuals for cloud careers through classroom-based training. Our Cloud Innovation Centres Program provides an opportunity for non-profits, education institutions, and government agencies to collaborate with other public sector organizations on their most pressing challenges, and we help customers to manage their security risks through running hackathons, game days, immersion days, and well architected reviews.
• Equal opportunity:

  Equal opportunity

  "At AWS, we believe that technology should be built in a way that’s inclusive, diverse, and equitable. We’re committed to promoting equity best practices like responsible machine learning; and our cloud services power customers and partners who are working toward a more equitable world. AWS is dedicated to building the next generation of technical leaders by providing our communities with broader access to STEM education, including adults who are interested in transitioning to technical careers. So far, we’ve invested $50 million to support the creation of STEM-focused programs at AWS and partner organizations. We also just announced our intent to help 29 million people around the world grow their technical skills with free cloud computing training by 2025.; AWS GetIT is an initiative to encourage girls aged 12-13 to consider a career in tech – challenging long standing gender stereotypes. AWS GetIT invites teams from different schools to an app-building competition to solve real issues faced by their school or community. AWS re/Start is a full-time, classroom-based skills development and training program that prepares individuals for careers in the cloud and connects them to potential employers. The program is focused on unemployed or underemployed individuals, including military veterans, their families, and young people. The AWS Artificial Intelligence (AI) and Machine Learning (ML) Scholarship program aims to help underserved and underrepresented high school and college students learn foundational ML concepts to prepare them for careers in AI and ML. "
• Wellbeing:

  Wellbeing

  Amazon aims to be Earth’s safest place to work. We are committed to ensuring the safety and well-being of all Amazon employees. Our work environment allows almost anyone—regardless of background, skill level, or experience—to work with confidence. Everyone at Amazon shares ownership in creating a safe workplace, and we invest in resources to help our employees thrive. We are constantly evaluating new technologies and learning opportunities to optimize how employees and leaders build capabilities, receive critical safety information, and prepare to meet future challenges. WorkingWell is a new program developed by Amazon employees dedicated to global workplace health and safety. WorkingWell uses scientifically proven physical and mental activities, wellness exercises, and healthy eating habits to help recharge and reenergize the body. Connections is a real-time, company-wide employee feedback mechanism designed to listen to and learn from employees at scale to improve the employee experience. Each day, Connections questions are delivered to every Amazon employee on a computer, a workstation device, or hand scanner generating more than 1.2 million responses from employees daily. Connections analyses response data and provides insights to managers and leaders to review and take actions as they uncover issues or see opportunities to improve. Our global teams work closely with suppliers to communicate our standards and help suppliers build capacity to provide working environments that are safe and respectful of human rights. We routinely evaluate our supply chain to understand the highest risks to workers and prioritize our efforts.

Pricing

• Price: £0.09 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: "50 GB; storage free & free usage of all WorkDocs features"
• Link to free trial: https://aws.amazon.com/free/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.