PHOENIX SOFTWARE LIMITED

Zivver - Secure Email Platform

Zivver provides automated email security that prevents data leaks, ensures compliant communications, and protects your brand. It combines AI powered error prevention, AES 256 encryption, recipient verification, email revocation, large file exchange, eSignatures, and AI driven inbound email threat protection that detects phishing, malware, and malicious attachments.

Features

• Real time email scanning: Detect confidential information before sending
• Data loss prevention service with strong preventative controls
• Intelligent user guidance: Colour coded alerts reduce risky email actions
• Email recall and expiration: Recall messages or set access policies.
• Secure delivery and recipient authentication via two factor authentication (2FA)
• Client integration: Outlook integration, Gmail integration and web email compatibility
• Secure large file transfers and electronic signing.
• Inbound threat protection: Block phishing, malware, and malicious files.
• Automatic isolation: Isolate risks or reported messages to ease workload.
• Reported message analysis: Automated triage for faster decisions.

Benefits

• Proportionate email security, support ISO27001 compliance and Cyber Essentials compliance.
• Strong security controls: prevent data leaks with misaddressed email alerts.
• Confidential email access: Encryption and controls with frictionless recipient access.
• Optimise productivity: Maintain workflows with existing system integration.
• Regulatory alignment and standards adherence to encryption guidelines.
• Real time security education: minimise human errors, stronger security culture
• Secure file transfers: Transfer large files and manage digital eSignatures.
• Phishing and malware protection: Reduce email security breach risk.
• Automated detection and quarantine: Reduce manual investigation for internal security.
• Consistent threat handling: Central rules and auditing improve response consistency.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

685331268739689

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Zivver integrates with Microsoft Outlook, OWA, Gmail, and mobile apps to secure outbound email at the client, with optional Secure eSignatures for digital signing. Server-side, Encryption and DLP Gateways integrate with Microsoft Exchange Online and SMTP relay solutions. Email threat protection integrates with Microsoft and Gmail, providing end-to-end communication security.
• Cloud deployment model: Hybrid cloud
• Service constraints: Zivver delivers its services within defined limits covering availability, maintenance, modifications, configuration, and support. The platform is designed for high availability, with commitments in the Service Levels. Zivver may temporarily take systems offline for maintenance or improvements outside office hours, and will notify customers in advance if impact is expected. Functional changes or fixes may be implemented, with customers informed of updates that cannot be disabled. If changes have negative effects, customers may terminate the Call-Off Contract with 30 days’ notice. Platform customisation is limited to configuration settings, and support is provided during support hours.
• System requirements:
  • Must have Microsoft Windows 10 or higher for Outlook plug-in.
  • Plugin requires Outlook 2016, 2019, Office 365, or New Outlook.
  • Microsoft .NET 4.8 or higher needed for desktop plug-in.
  • HTTPS port 443 with TLS 1.2 required for all services.
  • Latest browsers (Edge, Chrome, Firefox, Safari) required for OWA/Gmail.
  • SSO IdP must support SAML v2.0 for corporate accounts.
  • Mobile apps support the two latest iOS and Android versions.
  • Microsoft Exchange Online or SMTP relay required for Encryption/DLP Gateway.
  • Email Threat Protection integrates with Microsoft 365 or Gmail platforms.
  • Configure CNAME, DKIM, and optional SPF records in domain DNS.

User support

• Email or online ticketing support: Yes
• Support response times: "Depending on priority (business impact × severity), Zivver support follows these response times for its entire product portfolio:; ; P0 (Critical): 15 minutes, 24/7 including weekends and holidays; P1 (High): 30 minutes, during business hours Monday to Friday; P2 (Medium): 4 hours, during business hours Monday to Friday; P3 (Low): Best effort, target 8 hours, during business hours Monday to Friday"
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "Standard Business Hours (Monday – Friday, from 07:30 – 16:30 (GMT+1)); ; P0 Incident; (15 minutes response - 24/7 Availability); Incidents whereby the Zivver service is completely unavailable, affects all users and there are no workarounds possible. Both a reply and a notification on zivver.info count as a response in this case.; ; P1 Incident; (30 minutes response - Zivver business hours); Incidents whereby app.zivver.com is not responsive and there are no workarounds possible. Notification of downtime on Zivver.info counts as a response in this case.; ; P2 Incident; (4 hours response - Zivver business Hours); Incidents whereby parts of the Zivver SaaS platform are not responsive, and working is difficult but still possible.; ; P3 Incident; (Best Effort, Target 8 hours - Zivver business hours); Incidents whereby users experience slight inconvenience but can continue working with Zivver secure email; ; This support is within the scope of the SaaS licensing. ; ; There is a customer success manager (Single Point of Contact) assigned to the organisation for escalations.; ; Zivver provides professional services, which are purchased at an hourly rate and we collaborate closely with each customer to assess the number of implementation hours required. Please refer to the Pricing Document for these rates."
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Zivver offers continuous support to ensure organisations can effectively utilize the platform:; ; Knowledge Base: A comprehensive resource centre offering FAQs, video tutorials, and step-by-step guides.; ; Dedicated Support Portal: Users can submit tickets and receive personalised assistance from technical experts, ensuring timely resolution of issues.; ; Automated Email Security Administration: The platform automates user account management, from onboarding to offboarding, ensuring consistent application of security policies and compliance with regulations such as GDPR and HIPAA.; ; Zivver provides comprehensive training resources to ensure effective use of the platform:; ; eLearning Platform: The platform offers structured learning modules, interactive content, and assessments to support users in developing proficiency in secure messaging and adhering to best practices.; ; QuickStart Guide: A comprehensive guide assists administrators in configuring and setting up the platform, ensuring a smooth deployment process.; ; Demo Videos and Webinars: Supplementary resources offer guidance for daily operations, helping users maximize the platform's capabilities.; ; Engagement session: design workshops and training can be carried remotely or onsite if required. Training is typically delivered via a 90-minute webinar, with additional user materials provided to support adoption. The required on-boarding effort, including any onsite work, is defined with the buyer and priced according to the Pricing Document."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • MP4
  • Word (docx)
  • HTML
  • PowerPoint (pptx)
  • PDF
• End-of-contract data extraction: Email encryption and File transfer Data can be extracted when required by downloading unencrypted copies of Zivver messages as eml files. All policies and notifications in any front end will be cancelled. No further data at all will be shared with the Zivver Platform.
• End-of-contract process: "A customer has their own dedicated Customer Success Manager (CSM) who checks in on a regular basis. When the customer nears the end of their contract, the CSM will discuss with the customer whether they wish to renew their contract or not. If the customer wishes to end their contract Zivver will, at the request of the customer, destroy or supply all information that is still present in the Zivver service. The customer also has the functionality to export all data unencrypted themselves once they cancel their contract, and have the ability to do this up to 60 days after the contract has ended. Zivver offers this download/export by means of an explicit TLS SFTP connection. This allows the organization to use its own SFTP tool of choice to export the new messages and files at time intervals that suit them (for example every night).; "
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: "Zivver’s outbound security solutions include desktop, web, and mobile applications that support the sending and receiving of secure messages and large files.; When composing messages in the desktop Outlook plug-in, AI-based rules analyse message content, attachments, and recipients to prevent data leaks and provide real-time recommendations or apply appropriate security measures.; For mobile users, including those using Outlook for mobile or other email apps, content and recipient checks are enforced via Zivver’s DLP or Encryption Gateway, ensuring secure outbound communication based on message and attachment content."
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Zivver’s outbound security solutions enable users to access the service via an Outlook plug-in, OWA add-in, Gmail extension, or web and mobile applications. Users can send sensitive information and large files (up to 5 TB) with zero-access encryption in just one click. While composing messages, AI-based rules analyse content, attachments, and recipients against policy to prevent data leaks and provide real-time recommendations or apply appropriate security measures. Users can also read, revoke, and track the open status of secure messages.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Zivver aims to follow WCAG 2.2 A and AA standards as closely as we can. We work with expert groups and test our products with users who use assistive technologies, including feedback from healthcare customers to help those who are partially sighted or visually impaired.
• API: Yes
• What users can and can't do using the API: "Zivver is fully API-based, which means every function of Zivver is accessible via the API. However, our APIs are not yet publicly available. Our professional services team will work with customers if there is a use case for custom API integrations into systems/applications.; ; Examples include sending e-mail messages to the Zivver platform, synchronising recipient information for verification from source systems, uploading encrypted files, real-time scanning of content, creating/modifying/deleting accounts, sending encrypted messages using third party applications and retrieving policies applicable to the user."
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: "For Zivver’s outbound security solutions, administrators can log in to the web app admin panel to configure the solution according to organisational data handling policies. Customisation options include user onboarding and offboarding, custom branding of notification emails with logos and text, domain setup including SPF and DKIM, sub-user groups with separate branding, and enabling or adjusting severity levels of both out-of-the-box and custom business rules. Admins can also manage domain whitelists and blacklists, set default message expiration policies, view audit logs, enforce add-in organisation settings, and configure conversation starters for external users sending secure messages.; ; For Email Threat Protection, organisations can tailor inbound detection rules, adjust phishing and malware sensitivity thresholds, and manage alert notification preferences to fit their risk profile.; ; Some customisations may require an additional add-on; please refer to the pricing document for details."

Scaling

• Independence of resources: Zivver is a full SaaS solution with auto-scaling capabilities that adjust server resources based on user demand. Traffic and requests are load balanced across multiple virtual servers. The main application is hosted on AWS ECS, ensuring a scalable and highly available architecture. Multiple instances are distributed over three availability zones for high resilience.

Analytics

• Service usage metrics: Yes
• Metrics types: "Zivver Insights provides a variety of frequently used dashboards and flexible data export capabilities to assess how well Zivver Outbound Secure Email is protecting against email data leaks and determine where you can make continuous improvements. These metrics are also available at the level of individual employees and everything can be customized with filters. You can export the raw underlying data to create your own reports.; ; Zivver Email Threat Protection provides metrics on overall threat detection activity, automated remediation actions (including quarantined or policy-handled messages), and user-reported message analysis outcomes (ASA classifications and resolutions)."
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Zivver

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Zivver applies Zero Access AES-256 symmetric encryption to all messages. Zivver does not store the secret or decryption (private) keys, meaning the contents of secure messages are inaccessible to Zivver and third parties, ensuring nobody but the sender and intended recipient of the message can decrypt the message and read its content.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Email encryption and File transfer Data can be extracted when required by downloading unencrypted copies of Zivver messages as eml files. All policies and notifications in any front end will be cancelled. No further data at all will be shared with the Zivver Platform.
• Data export formats: Other
• Other data export formats:
  • ZIP
  • EML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • CSV can be imported into system configurations
  • All formats supported when attaching files to a Zivver message

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Zivver applies Zero Access AES-256 symmetric encryption to all messages. Zivver does not store the secret or decryption (private) keys, meaning the contents of secure messages are inaccessible to Zivver and third parties, ensuring nobody but the sender and intended recipient of the message can decrypt the message and read its content.; "The availability of the Zivver service (back-end) is measured as all hours of the year (365*24) minus total hours of downtime per year - excluding scheduled maintenance which was previously communicated to the customer. ; ; Level of Availability: We provide 99.8% service availability, as stated in our Service Definition; ; Credits: Uptime was >99,0%, but <99,8% : Customers receive a free 1-month extension of their Zivver contract. Uptime was <99,0% : Customers receive a free 2-month extension of their Zivver contract. P0 response time was >30 minutes: Customers receive a free 1-month extension of their Zivver contract."
• Approach to resilience: Zivver continuously works to guarantee the availability of user data. All our user data is securely stored in our Virtual Private Cloud, which is spread across multiple ISO27001 and SOC II certified data centres. The main application is hosted using AWS ECS to provide a highly available and scalable architecture. Multiple instances of the application are typically available at any time, distributed over three availability zones to ensure high levels of resilience. In the unlikely event of one availability zone becoming unavailable, we can instantly switch to the other zone and ensure continuity. We have point in time recovery for 30 days, meaning we can recover our data to any point in time in the last 30 days. Additionally a daily snapshot is made and copied to an alternative site. This backup is kept safely for 30 days as well, mitigating the risk of unintended data loss and allowing us to comply with an organisations stringent recovery time and recovery point objectives. Recovery procedures are tested annually and the outcome discussed with the management team.
• Outage reporting: Where relevant, email alerts are used and/or the emergency contact of the customer (if so agreed upon and assigned during the implementation) would be directly informed by telephone. Customers can at any time view the status of various elements of the Zivver infrastructure and applications via our online, publicly available status page.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: "To keep user data secure, Zivver enforces strong authentication for account access. Users can login to their account using their password and an SMS code or time-based one time password (e.g. using Google Authenticator).; Managing user accounts and keeping control over user access is simplified through SCIM and the so-called Sync tool, through which accounts in Zivver are automatically kept in sync with accounts in the customer’s Active Directory.; The Zivver product can be integrated with the customers organisation’s Single-Sign-On solution through the SAML 2.0 protocol. This makes user login experience easier and eliminating the need to remember another password."
• Access restrictions in management interfaces and support channels: "Zivver administrative accounts are only allocated to key personnel.; Zivver employees or suppliers never have access to messages or attachments sent via Zivver. Access to other user and customer data, like the email address and name, is limited on a need-to-know basis. Access is always approved by a member of the leadership team and the Information Security Officer (ISO). Access to data is based on a least privilege principle. Access is role based and reviewed monthly. Access is terminated on the last working day. The process is automated via the HR systems and checked frequently by the Security Team."
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "ISO/IEC 27017:2015,; Privacy Verified,; Cyber Essentials Plus,; CSA STAR Level 1,; SOC 2 Type II,; NHS Data Security and Protection Toolkit (DSPT),; NEN7510:2024; DCB0129 Clinical Risk Management; CIPP/E-certified General Counsel; Clinical Risk Management Plan; Hazard Log; Cliinical Safety Case Report"
• Information security policies and processes: Our information security management system (ISMS) is managed by our Information Security Officer and approved by management. It is based on the ISO27001 and SOC 2 Framework. Zivver maintains a dedicated security incident management procedure and includes a standardized ‘plan, do, check, act cycle’ that guarantees continuous improvement. If an incident is reported it is registered in the security incident register by the security team. The security team determines the incident subtype, impact and urgency of the incident based on internal guidelines and assigns the incident to an incident owner. The incident investigated and appropriate mitigation actions are taken. There are external and internal audits. We conduct monthly checks and share a monthly report that include incident reports to the Board about the security posture of Zivver. Twice a year there is a security board meeting with the CISO, CEO, CTO and COO. All employees need to sign the Data Security Policy before their start date and annually when the policies are updated. The Data Security Policy includes that non-compliance could result into disciplinary measures, including dismissal or the immediate termination of their assignment at Zivver.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: "Zivver has defined processes and procedures for Change and Configuration Management. The Platform team is responsible for coordinating and scheduling of changes. Configuration Management is managed by automation tools that track the states of desired configurations and report on deviations, in addition with audit logs.; Changes are either authorized by the product manager or senior members of the tech team. All changes are subject to a peer review and a test before they are released to production. Zivver have SOC2 - Type 1 and Type 2 reports available upon request."
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Zivver continuously monitors security updates across its software and infrastructure, including via ops.zivver.com, daily automated vulnerability scans and internal monitoring systems. Newly identified vulnerabilities are assessed and prioritised through Zivver’s secure development and patch processes, with validated fixes deployed promptly and without waiting for scheduled release cycles. Zivver also monitors recognised industry threat-intelligence sources to identify emerging risks. Every six months, an independent CHECK-approved provider performs a penetration test; the latest report, available under NDA, found no critical or high-risk issues. Security researchers can report vulnerabilities via Zivver’s Vulnerability Disclosure Program: https://www.zivver.com/legal/vulnerability-disclosure-policy.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: "All Zivver services are continuously monitored to ensure that abnormalities are quickly investigated and acted upon. Additionally, logging is in place and configuration changes are kept for version control.; Via our Intrusion Detection System we monitor security events. A security event sets off an alert which are picked up immediately by our security team. The team investigates the alerts and determines if it a valid alert or not. If valid the alert is picked up immediately via the security incident procedure and an incident with the highest priority. This includes mitigating the impact of the incident and proper escalation."
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Zivver maintains a formal incident management process with predefined procedures for common security and service events. Incidents can be reported by customers via the Zivver Support Portal, email, or phone, and are triaged based on severity. Zivver monitors systems continuously and initiates incident response when anomalies are detected. Throughout an incident, customers receive timely updates through the support portal and email alerts. After resolution, Zivver provides an incident report detailing impact, root cause, and corrective actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free guest accounts for Zivver Outbound Secure Email enable users to send and receive encrypted emails and large files via the Zivver Web App. A free Proof of Value for Zivver Email Threat Protection allows organisations to assess detection, remediation, and policy behaviour before full deployment.
• Link to free trial: https://app.zivver.com/signup

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.