Channel Cloud
Channel Cloud is a web-based tool that enables simple, instant and secure communication between the employees from different offices of the company, from office phones, PC, but also from mobile devices. You can participate in a conference, make a call, share your desktop, send virtual reminders with just one click.
Features
- Remote Access
- Real-time reporting
- PC Softphone
- Mobile App
- Auto Attendance
- Video Conference
- Live Status Availability
- Voicemail
- Call Recording
- Instant Chat
Benefits
- Access entire phone system on PC, Laptop or Mobile app
- Share Screens with another user during a phone call
- Simply share calls across teams and avoid engaged lines
- Transfer calls to another user anywhere in the world
- Video call internally or send a quick link externally
- Remote installation available in most cases
- Integrations available with multiple software including Microsoft teams
- Free local, national and UK mobile calls
- Mix & Match user subscriptions to fit your business
- Secure-by-design. Hosted in Amazon Web Services Cloud Storage.
Pricing
£6.50 to £25.00 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 8 5 4 0 4 9 9 3 2 0 1 2 6 6
Contact
CHANNEL COMMS LTD
Nick Boulton
Telephone: 03332005140
Email: Nick.boulton@channelcomms.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No.
- System requirements
-
- Software licenses required per user
- Licences dependant on required functionality
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 8 hours maximum.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- N/A
- Web chat accessibility testing
- Web chat testing complete.
- Onsite support
- Onsite support
- Support levels
- No support levels so N/A.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- All of the above and ongoing UK based customer support.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Download from cloud.
- End-of-contract process
-
Bespoke and flexible contracts built per business with a number of options available to be agreed with the business.
Cloud user license ends when the contract is terminated.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile collaboration requires downloading an app where as desktop services user webRTC technology (browser)
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Web based service interface.
- Accessibility standards
- None or don’t know
- Description of accessibility
- .
- Accessibility testing
- .
- API
- Yes
- What users can and can't do using the API
-
https://docs.wildix.com/wms/index.html#section/Authentication
https://confluence.wildix.com/display/DOC/WMS+5+API+Authentication
https://confluence.wildix.com/display/DOC/WebAPI+Admin+Documentation
https://confluence.wildix.com/display/DOC/Dialplan+API+parameters
https://confluence.wildix.com/display/DOC/How+to+send+SMS+from+Dialplan+using+SMS+API - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Photographs can be uploaded, address book created, desktop phone video screen can be customized, geographical presence and call recording can be customised.
Scaling
- Independence of resources
- Amazon Web Services for data and hosting, this is the best and only provide only dedicated connectivity per organisation.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Wildix
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- We do not export or store any client data locally
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- IPsec or TLS VPN gateway
- Bonded fibre optic connections
- Data protection within supplier network
-
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Penalties are in our agreements if we do not meet SLA's.
- Approach to resilience
-
Amazon Web Services for data and hosting.
Other available on request. - Outage reporting
- Emails
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access to the management portal requires username and password authentication. Administration training is provided before access granted. Varying levels of permissions can be granted.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Cloud platform located within AWS that is compliant.
- ISO/IEC 27001 accreditation date
- Cloud platform located within AWS that is compliant.
- What the ISO/IEC 27001 doesn’t cover
-
Wildix Cloud and ISO 27001, 22301 compliance
Wildix Cloud services are located in data centers that undergo ISO 27001 and ISO 22301 audits. These data centers share hosted facilities space with the world’s largest Internet companies. The geographic diversity of these locations act as an additional safeguard which minimizes the risk of service interruption due to natural disasters. - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- .
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Channel Support have a process plan in place for all change requests. Change requests have to be logged by the end user to the support desk, Support cases are logged onto our CRM software. All changes made are updated onto the CRM in detail by the engineer with time and date stamp.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Potential security threats are brought to our attention by the cloud manufacturer. Wildix products are regularly controlled for security breaches and upgrades are made available whenever any breaches are discovered in Wildix services or in third party libraries used by the system. Channel then provide upgrades as required.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Security is a top priority for Wildix and all the security features are built-in inside the product, which means the Wildix System is Secure By Design and security is not delegated to third party devices.
All Wildix products are regularly controlled for security breaches and upgrades are made available whenever any breaches are discovered in Wildix services or in third party libraries used by the system.
https://confluence.wildix.com/display/DOC/Security+Policy+at+Wildix#SecurityPolicyatWildix-WebRTCSecurity - Incident management type
- Supplier-defined controls
- Incident management approach
-
Wildix SRE Engineers perform continuous system monitoring 24/7, investigate crash reports, and intervene in case a problem with any client PBX has been revealed by the monitoring system. In case a problem has been revealed, the following actions are undertaken:
Identify the CoS of the issue; issues which have been identified as Critical are immediately taken into analysis, even if revealed outside Support Hours
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Planning is currently in progress on our pledge to become net zero and how we can support our customers in fighting climate change. - Equal opportunity
-
Equal opportunity
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Pricing
- Price
- £6.50 to £25.00 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
Free trial for our cloud solution including hardware available on request.
Flexible time period.