Agile Business Process UK, LIMITED

Soroco Task and Process Mining licenses and associated services

Scout, generates a work graph - a map of friction affecting your teams and business outcomes. Completed through task and process mining using click and key strokes to identify companies digital footprint and the darkside of the moon analysis. Outcomes for improvement include education, standardisation, automation and compliance opportunities

Features

• Click and key strokes, mapping digital work, digital footprint
• Standardisation, Education, compliance and Automation opportunities, process improvement

Benefits

• Identifying areas of automation, quantify time savings and ROI
• Process improvements, identify improvement opportunities, Business transformation

£1,700 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.barson@abpconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

685440995957837

Contact

Steve Barson
07485045447
steve.barson@abpconsultancy.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Soroco maps existing processes and identifies process improvements. This can be also evaluating any existing automations in place. Alternatively mapping automation opportunities and uploading into the various automation platforms to reduce the time to value and code.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: It looks at click and key strokes of individuals while carrying out their work. An agent has to be installed on the client devise to collect the data.
• System requirements:
  • An agent needs to be installed on the client devise
  • Connectivity to the data store to enable data analysis

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: An email notification confirms acknowledgement, following this a follow up notification will be issue once the problem is identified.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are dependent on customer requirements. Each client will have a customer success manager/account manager to support on service to the customer. Our automation support and maintenance offering to clients like NWL comprises of:; • An EU-based service desk is available 24/7/365;; • An ITIL-aligned Service Desk incorporating:; § Incident management;; § Problem management;; § Change management;; § Alert management;; § Event management;; § Capacity management;; § Availability management;; § Application management;; § Daily health checks and reporting;; § Central notifications and Communications.; • Proactive monitoring of all processes with alerts logged to a dedicated service board;; • Access to our enterprise-class Service Portal for complete service management in a single unified platform –change requests, incident management, reporting, etc.;; • An experienced Account and Service Management Team manages the contract's day-to-day operation, including administration, reviews, reporting, invoicing and billing, etc.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported with access to technical and delivery training modules, facilitated by Soroco's training portal.; ; Technical demos and deep dives can be arranged on either an on-site or online basis.; ; ABP can facilitate user documentation requests.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Explicit overwriting of storage before end of contract; Deleted data can’t be directly accessed and is entirely encrypted so Soroco or ABP can not read the interactions data in any form
• End-of-contract process: The software would cease to work and any automated processes would revert to manual again. This is customer specific and discussed and agreed with the client at take on of the contract. ; ; The termination process typically outlines clauses, rights, obligations, and responsibilities for both parties. Customers recognise their commitment to the services for the specified Minimum Period and any Renewal Term(s), as detailed in their contract. It's crucial for both parties to understand and agree to these terms to ensure a smooth termination process, if necessary.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Soroco is accessed via a web browser, can be accessed via a mobile device. The experience is similar although limited via the smaller screen
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is called Scout Agent and is used to start, stop and pause the recordings.
• Accessibility standards: None or don’t know
• Description of accessibility: Users are able to record their processes and review the recordings. Users are able to view aggregated data collected.
• Accessibility testing: Users are able to record their processes and review the recordings. Users are able to view aggregated data collected.
• API: No
• Customisation available: Yes
• Description of customisation: You can look at process and task mining. It can be customisable depending on the target group and do not need to analyse the whole working group.

Scaling

• Independence of resources: Soroco 's service is set up per user and the solution is equipped to handle thousands of users. Resources are sufficiently allocated to the demands placed on the service by each user ensuring the services is unaffected by large volume demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Soroco identifies areas that can be considered for compliance, standardisation, automation and streamlining.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Soroco

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: It is exported via the Scout agent that is installed on the client devise
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The availability offered is dependent on which customer cloud is utilised - Azure/Google/AWS etc. The availability ranges up to a 24/7 level.
• Approach to resilience: High availability may be available on request for an extra charge
• Outage reporting: This will be via the service desk, via email and phone along with dashboard monitoring

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Scout supports both role based and SSO authentication. Role based access controls are configurable for each module
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Qualitas Veritas
• ISO/IEC 27001 accreditation date: 19th December 2023
• What the ISO/IEC 27001 doesn’t cover: All elements of the scope are covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a head of quality and improvement who is responsible for Policies and reports into the director of Service Delivery. This ensures ABP follows best practice and ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ABP follows a change management procedure that is signed off by the quality manager. A copy of this policy is available on request following ISO9001 and ITIL best practices. Changes to the automation would go through internal testing and validation along with customer testing prior to commencing in a live environment. This is agreed with the customer prior to service take on.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We perform by ourselves (using the services of a professional company) a Vulnerability and Penetration Test before each major release. All releases are made available first to community and a restricted number of partners and customers. All findings are made part of a mitigation plan and resolved as soon as possible with a patch or in the next release depending on how critical they are.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Soroco will require that all third parties acting on behalf of Soroco, and to which personal information is provided, give Soroco adequate contractual assurances that they will safeguard all such personal information in a manner consistent with this policy.
• Incident management type: Supplier-defined controls
• Incident management approach: ABP follows ISO27001 and has a pre-defined process for common events and to report tickets to the ABP support desk via email or the ticket system. Once logged an email confirms the ticket number and escalation path if required. The customer will be informed regularly on next steps about the specific incident. Post incident, depending on the severity, a formal review will take place. A copy of the ABP incident management process is available on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ABP are ISO 14001-2015(Environmental Management Systems) certified. In addition to this we have also partnered with Greenr, who have helped us measure and capture emissions at source and offset unavoidable emissions through supporting nature-based projects

  Covid-19 recovery

  ABP support Covid-19 recovery in a number of ways, including remote working. In conjunction with ABP School of Automation we can provide employees with training to up-skill as automation is introduced to the workplace. The School of Automation also provide training for people who wish to enter into a growing sector allowing them to gain employment. This training can also be completed through remote learning.

  Tackling economic inequality

  ABP believe diversity is essential to enhance innovation, creativity, and overall organisational success. As part of our commitment to commitment to empowering underprivileged individuals and promoting a more inclusive environment, ABP School of Automation actively recruit students from diverse backgrounds, including women, minorities and individuals with disabilities.

  Equal opportunity

  ABP has a comprehensive strategy to enhance diversity and inclusion within our contracted workforce, aligning with our commitment to empowering underprivileged individuals and promoting a more inclusive environment. ; ; ABP and School of Automation have been actively working to remove barriers to technology careers and playing advancing gender, cultural and neuro diversity and empowering women in the tech industry. ; ; ABP exceeds the women in tech diversity levels, increasing year on year, currently 29% vs an industry average of 26% (Target of 40% by 2025). Our commitment to inclusion and diversity will ensure that the talent we provide for the contract is representative of different backgrounds and perspectives. ; ; ABP conducts regular audits and assessments to track diversity metrics within ABP and the School of Automation. We use this data to identify areas for improvement and set diversity goals. We believe that promoting diversity and inclusion is essential not only for ethical reasons but also to enhance innovation, creativity, and overall organisational success. ; ; ABP and the School of Automation actively recruit students from diverse backgrounds, including women, minorities, and individuals with disabilities. ; ; ABP’s goal is to deliver exceptional automation services and set a standard for diversity and inclusion within our contracted workforce. By intentionally nurturing an environment that celebrates differences and empowers ALL individuals, we believe we can create a more innovative, resilient, and ultimately successful work environment for the contract, promoting a culture of diversity and inclusion that benefits all stakeholders involved. ; ; We also believe our inclusive approach means that we offer the NHS accessible learning resources, flexible training options, and a supportive community. We are dedicated to bridging the knowledge gap and equipping individuals with the skills and knowledge they need to thrive in the world of automation.

  Wellbeing

  ABP actively encourages wellbeing and inclusion within the company. As part of this the company pays for Vitality Health Care. This not only provides health insurance cover to private healthcare but also support for mental health, staying healthy and also to keep employees engaged and motivated.

Pricing

• Price: £1,700 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.barson@abpconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.