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  1. Digital Marketplace
  2. Lot 3: Cloud support
  3. Okta - Professional Services
Innovate IT Ltd

Okta - Professional Services

Innovate IT has successfully deployed Okta to central Government departments. Utilising our experience we are able to offer professional services to assist with the formation of new Okta tenants, identity migrations and customisation services. We also assist Buyers with their existing Okta tenants, in terms of further integration and onboarding.


  • Application integration for Okta IDP
  • Okta Access Gateway (OAG) - secure external access on-prem apps
  • Advanced Server Access (ASA) - PAM/PAW privileged access
  • Okta Workflows - Automate your joiners, movers, leavers (JML) process
  • Ongoing support package available
  • Complete integrated IAM service for all user types
  • Securely connect to over 6,000 pre-built integrations
  • API access management for B2B application integration
  • Manage software license provisioning and real-time reporting


  • Consolidate identities to a single cloud directory
  • Lower cost of ownership of identity and access management
  • Choose your own source of identity; HR, AD, Azure AD
  • Employ modern authentication methods
  • Reduce IAM overhead by centralising lifecycle management
  • One user identity for multiple devices and applications
  • Enhance user and citizen experience by refining their workflows
  • Lower IT Friction and password resets
  • Automate identity access and roles access to applications and services


£385 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@Innovate.Cloud. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

6 8 5 5 9 5 6 6 2 9 0 1 9 4 9


Innovate IT Ltd Paul Rawlinson
Telephone: +44(0)1233 800 102
Email: Hello@Innovate.Cloud


Planning service
How the planning service works
Our team will work with the department to identify in-scope applications and analyse their operating requirements prior to categorisation. The applications are tested on the target cloud platforms and any development effort is highlighted to the Buyer. A migration strategy and accompanying migration plan and schedule will be supplied to the Buyer for impact assessment. Once finalised, the migration plan can be initiated using our experienced project management team, the Buyer supplied PM or typically a combination of both.
Please see our service description document for further details on how we will work with you to deliver your digital strategy.
Planning service works with specific services


Training service provided
How the training service works
As an Okta partner we can organise superuser and end-user training sessions. The Okta dashboard is intuitive and user friendly and as such end-user do tend to find it straight-forward to use. There are several multi-factor authentication methods available to meet all user requirements. Okta Helpdesk and other administrator staff will undergo more in-depth training, providing them with the confidence to maintain a healthy service. The service owners will be taught how to perform the most technical tasks such as adding additional Active Directory integration and Microsoft Office 365 federation.
Training is tied to specific services
Services the training service works with

Setup and migration

Setup or migration service available
How the setup or migration service works
Innovate IT Ltd has experience of migration identities between on-prem Microsoft Active Directory Forests and Domains, on-prem to Cloud identity providers (Idp) as well as between cloud identity providers.
We utilise a combination of migration tools and custom scripts to ensure the identities, and the required attributes, are migrated to the new cloud identity platforms intact.
We have experience in migrating single forests, single domains, complex resource and identity forest combinations and inter-cloud.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Our deliverables are quality assured by our internal QA team to a set of company standards based on industry best practice.
We will also agree a set of QA deliverables with the Buyer to ensure service is delivered to a consistent high-quality set of baseline measurements that the Buyer, and we, expect.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Security testing certifications

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
From the time of Buyer engagement to the delivery and sign-off of the service Innovate IT Ltd provides full support and ownership for the work instructed to deliver.
The Buyer has the option of ongoing support. We offer;
c) 2nd line desktop engineers training,
d) 3rd line, server and infrastructure support,
e) 4th line and Supplier management.

Bespoke SLAs will be agreed with the Buyer. Regular service reporting will be provided to the Buyer with joint "Feed and Succeed" sessions to discuss service and enhance service delivery performance.

Service scope

Service constraints
This service is not for business as usual (BAU) activities. We have a support package with various add-ons for support and training.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
3rd line support and will engage Okta on your behalf for application level support (4th line). 08:30-17:30 Mon-Fri (ex. UK holidays) P1 & P2: Response time: 1 working hour Resolution Goal: 1 working day P3: Response time: 4 working hours Resolution Goal: 3 working days 4th Line support provided by Okta: Premier Success, Premier Access Success, and Premier Plus Success Response Time for the Service during 24x7 Support hours As published here:
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Support services provided by web chat can be tailored for the specific buyer requirements.
Web chat accessibility testing
None to date.
Support levels
During the original contracted engagement, all Innovate IT Ltd services are supported at no extra cost to the Buyer. Basic Support Package available - £36,540 (ex VAT): 3rd/4th line incident response and resolution, Monthly health checks, 1 working hour incident response, Web or email incident logging, Escalation and management of incidents with Okta (4th line), Monthly service reporting, New feature recommendations. Add-ons (additional cost depending on customer requirements): Automated monitoring and alerting, Bespoke reporting, ITSM integration for incident management. Every customer will be given a technical account manager who will assess the technical requirement and assign the relevant resource on and individual basis.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Fighting climate change

Fighting climate change

This service enables the customer to evaluate secure remote working for customers' employees, which is a large factor in reducing travel-related emissions. Having a zero-trust approach to identity and a strong security foundation enables home and hybrid working.
Covid-19 recovery

Covid-19 recovery

This product support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services through improving remote working capability for the customer. This service improves workplace conditions that support the COVID-19 recovery effort through aiding remote working.
Tackling economic inequality

Tackling economic inequality

This service supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity through automated workflows and reducing customer service desk calls. This service supports the development of scalable and future-proofed new methods to modernise delivery and increase productivity, through integrating directories with the identity platform for greater flexibility and faster software migration and integration. This service helps to identify and manage cyber security risks in the delivery of the contract including in the supply chain.
Equal opportunity

Equal opportunity

This service seeks to influence staff, suppliers, customers and communities through the delivery of the contract to support disabled people through offering accessibility options for workforce users and citizens.


This service supports the health and wellbeing, including physical and mental health, in the contract workforce through reducing IT friction, for example removing the need to remember passwords or to use the helpdesk for password resets. This service empowers the user.


£385 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@Innovate.Cloud. Tell them what format you need. It will help if you say what assistive technology you use.