Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

INFUSE DATA SOLUTIONS LIMITED

IBM Cognos Analytics software support, migration, upgrade, healthcheck, maintenance and services.

INFuse Data Solutions are data integration, migration and analytic experts. We are IBM partners and are experts in all versions of Cognos Analytics, historic and modern. We can assist your business with all aspects of IBM Cognos Analytics, including installation, upgrades, migrations, security audits, report writing and end user training.

Features

  • Architecture and Planning services
  • Implementation, migration and upgrade
  • System Healthchecks
  • Requirement gathering and documentation
  • Reporting Writing
  • Dashboard Design and Creation
  • Bespoke Training
  • Support and Maintenance

Benefits

  • Reduced Implementation Effort
  • Reduced Maintenance Costs
  • Increased ease of use for business users
  • Cloud or on-premise
  • Experienced support desk
  • End user engagement

Pricing

£620 to £900 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at connect@infusedata.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 8 6 4 9 1 1 6 2 1 1 1 8 6 3

Contact

INFUSE DATA SOLUTIONS LIMITED Christopher Cody
Telephone: 0333 305 9020
Email: connect@infusedata.co.uk

Planning

Planning service
Yes
How the planning service works
INFuse Data Solutions work in a true partnership with our customers to analyse, document and fully understand the business drivers, both technical and non-technical, then feed this back to the customer before any work is undertaken. We would gather this information from key business users and collaborate with any other technology partners which provide data into the application.

We operate in a way that the organisation will always be engaged in the work we do at a level they are happy with, through project management and collaborative technologies.

Our fully certified and experienced consultants will carry out the technical delivery, fully documenting their work and providing support through every stage of the process. As standard we schedule progress review meetings at least monthly to ensure that the organisation is always kept up to date and queries within the project are resolved promptly.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • In place system upgrade planning
  • System migration to cloud planning
  • Systems architecture planning

Training

Training service provided
Yes
How the training service works
Our training courses can be delivered virtually or in a classroom environment on customer sites. We provide bespoke training courses for IBM Cognos Analytics, using the customers data to ensure that the users get the most out of the session. We would create a bespoke course for up to 6 delegates onsite or 3 for virtual training and provide all printed and electronic training information.

We also offer administrator training but this is typically done on a 1 to 1 basis and is aimed at a technical audience. This allows the user to get the most out of the time for their specific requirements.
Training is tied to specific services
Yes
Services the training service works with
  • Development of a bespoke training strategy and plan
  • Production of bespoke IBM Cognos Analytics training materials
  • Setup and configuration of IBM Cognos Analytics Training Environment(s)
  • ‘Train the Trainer’ for in-house training staff
  • Full end-user classroom or remote training

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
INFuse Data Solutions offer release based upgrades and system migrations (with or without software upgrades).

We ensure a smooth rollout process through detailed implementation, testing, and cutover planning. As an organisation INFuse Data Solutions have a huge amount of experience delivering this service to many customers, across many different business functions. This enables us to use all our experience to avoid the typical pain and stalling points encountered in these type of projects.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Migration to cloud
  • On premise system upgrades
  • On premise migrations

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
INFuse Data Solutions can support customer sites by providing expert administrative support to the cloud hosted and on-premise applications. The level of support can be tailored to the customers requirements and internal resource.

Service scope

Service constraints
All support is provided remotely.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Same day Mon to Fri 9-5 and next working day if weekend or bank holiday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Via our in-house ticketing system we receive tickets and create change requests/faults on behalf of the customer and end users having triaged and replicated the issue to validate it. In essence we can either provide mentoring and advise, manage the delivery or provide a complete end to end service. The cost is linked to the size and complexity of the site. Each buyer site is linked to a dedicated account manager whose responsibility it is to respond to the needs of that buyer's site.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
IBM Cognos Analytics

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

Our business is committed to supporting educational attainment in alignment with the contract objectives. We implement comprehensive training schemes designed to bridge skills gaps and empower individuals to acquire recognized qualifications. Through tailored programs and strategic initiatives, we facilitate the development of essential competencies, ensuring participants are equipped with the knowledge and skills necessary for success. By prioritizing educational advancement, we contribute not only to individual growth but also to the overall enhancement of our workforce and the fulfillment of contract requirements.

Pricing

Price
£620 to £900 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at connect@infusedata.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.