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SCUBE LIMITED

SAP Application Managed Services

Expert-led SAP managed services providing functional and technical support for S/4HANA and ECC. We offer a tiered model (9-5 to 24/7 on-call) focusing on stability, security patching, and proactive monitoring. Our small-team approach ensures direct access to senior consultants, ITIL-aligned incident management, and continuous SAP Business Technology Platform (BTP) optimization.

Features

  • Tiered support hours: Standard 9-5 up to 24/7 emergency on-call.
  • Direct access to Senior UK-based SAP Functional and Technical consultants.
  • Proactive SAP Basis monitoring and automated system health alerts.
  • ITIL-aligned incident, problem, and change management processes.
  • Regular security patching and SAP Note application management.
  • Functional expertise across core modules (Finance, Procurement, HR, Supply Chain).
  • SAP Business Technology Platform (BTP) and integration support.
  • Named Service Account Manager for regular SLA performance reviews.
  • Assistance with disaster recovery planning and periodic recovery testing.
  • Flexible "Call-off" support models for smaller, ad-hoc requirements.

Benefits

  • Maximizes system uptime with proactive 24/7 technical monitoring.
  • Direct access to senior UK-based SAP functional and technical experts.
  • Reduces internal IT workload through expert application managed services.
  • Ensures business continuity for critical finance and payroll processes.
  • Minimizes operational risks with regular security patching and updates.
  • Predictable support costs via transparent tiered service level agreements.
  • Faster incident resolution through ITIL-aligned service desk processes.
  • Improves system performance through regular health checks and tuning.
  • Protects critical government data with secure disaster recovery planning.
  • Drives continuous improvement through dedicated service account management.

Pricing

  • Education pricing available

Service documents

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Framework

G-Cloud 15

Service ID

6 8 6 8 2 7 4 1 5 3 3 7 5 9 4

Contact

SCUBE LIMITED Praveen Matam
Telephone: 07766242865
Email: info@scubedimensions.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Hybrid Cloud

  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
Support is primarily delivered remotely via secure VPN/RDP. 24/7 emergency support is strictly limited to Priority 1 (Service Down) incidents. Non-critical requests (P2-P4) are handled during standard UK business hours (09:00-17:00). Service is dependent on the buyer providing timely access to environments and relevant third-party documentation. On-site support is subject to prior agreement and may incur additional travel costs. Maintenance windows for patching and upgrades must be agreed 10 working days in advance

User support

Email or online ticketing support
Yes
Support response times
We provide professional, expert-led response times based on incident priority:
P1 (Critical): 1-hour response.
P2 (High): 4-hour response.
P3 (Medium): 1 business day.
P4 (Low): 2 business days.
Support Hours: Standard support operates Monday to Friday, 09:00–17:00 UK time. Tickets raised outside these hours or on weekends are processed on the next business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide three support tiers designed for flexibility and transparency.
Bronze (Standard): 09:00–17:00 UK Business Hours. Focuses on incident resolution and functional support for all SAP modules.
Silver (Extended): 08:00–20:00 coverage for organizations requiring support beyond core hours.
Gold (Premium): 24/7 emergency support for Priority 1 (System Down) incidents via an automated on-call expert rota.

Bronze support is charged at standard daily rates or as a fixed monthly fee based on anticipated ticket volume. Silver and Gold tiers incur an additional monthly 'Standby/Availability Fee' to maintain 24/7 readiness. Full pricing breakdowns, including volume discounts for multi-year commitments, are detailed in our attached Pricing Document.

Every client is assigned a dedicated Technical Account Manager for strategic oversight, SLA reporting, and quarterly health checks. Day-to-day technical and functional issues are resolved by our Cloud Support Engineers who provide direct, expert-led troubleshooting. This structure ensures buyers have both a high-level strategic partner and a hands-on technical expert who understands their specific SAP landscape, ensuring rapid resolution and long-term system optimization.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £250.00 £150.00
Associate business architect £450.00 £250.00
Business architect £650.00 £300.00
Lead business architect £700.00 £400.00
Data architect
Role level UK Rate Offshore Rate
Data architect £600.00 £300.00
Senior data architect £700.00 £400.00
Chief data architect £950.00 £550.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £600.00 £300.00
Senior enterprise architect £750.00 £400.00
Lead enterprise architect £850.00 £500.00
Principal enterprise architect £850.00 £500.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £400.00 £150.00
Network architect £550.00 £300.00
Lead network architect £600.00 £400.00
Security architect
Role level UK Rate Offshore Rate
Security architect £650.00 £400.00
Lead security architect £700.00 £450.00
Principal security architect £850.00 £500.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £550.00 £250.00
Solution architect £650.00 £350.00
Senior solution architect £700.00 £400.00
Lead solution architect £800.00 £450.00
Principal solution architect £900.00 £500.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £450.00 £250.00
Technical architect £550.00 £300.00
Senior technical architect £650.00 £350.00
Lead technical architect £700.00 £400.00
Principal technical architect £850.00 £500.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £650.00 £400.00
Principal cyber security audit and assurance £850.00 £500.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £350.00 £200.00
Lead cyber security governance and risk manager £650.00 £400.00
Principal cyber security governance and risk manager £850.00 £500.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £350.00 £200.00
Lead cyber security monitoring £650.00 £400.00
Principal cyber security monitoring £850.00 £500.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £350.00 £200.00
Lead cyber security incident response £650.00 £400.00
Principal cyber security incident response £850.00 £500.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £350.00 £200.00
Lead cyber security vulnerability management £650.00 £400.00
Principal cyber security vulnerability management £850.00 £500.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £350.00 £200.00
Lead cyber security digital forensics £650.00 £400.00
Principal cyber security digital forensics £850.00 £500.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £300.00 £150.00
Lead cyber security penetration testing £550.00 £300.00
Principal cyber security testing £750.00 £400.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £350.00 £200.00
Lead cyber security secure systems architecture and design £650.00 £400.00
Principal cyber security secure systems architecture and design £850.00 £500.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £300.00 £150.00
Analytics engineer £350.00 £200.00
Senior analytics engineer £400.00 £250.00
Lead analytics engineer £500.00 £350.00
Head of analytics engineering £800.00 £450.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £350.00 £150.00
Data analyst £400.00 £200.00
Senior data analyst £500.00 £300.00
Principal data analyst £600.00 £400.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £500.00 £300.00
Senior data engineer £600.00 £350.00
Lead data engineer £650.00 £400.00
Head of data engineering £900.00 £550.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £350.00 £150.00
Associate data scientist £400.00 £200.00
Data scientist £550.00 £300.00
Principal data scientist £650.00 £350.00
Lead data scientist £650.00 £400.00
Head of data science £900.00 £550.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £500.00 £300.00
Lead machine learning engineer £600.00 £400.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £350.00 £150.00
Performance analyst £400.00 £200.00
Senior performance analyst £500.00 £300.00
Lead performance analyst £550.00 £300.00
Head of performance analysis £700.00 £400.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £250.00 £150.00
Application operations engineer £350.00 £200.00
Senior application operations engineer £400.00 £200.00
Lead application operations engineer £450.00 £250.00
Principal application operations engineer £600.00 £350.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £500.00 £250.00
Senior business relationship manager £600.00 £300.00
Lead business relationship manager £700.00 £450.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £250.00 £150.00
Change and release analyst £250.00 £150.00
Change and release manager £500.00 £300.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £250.00 £150.00
Senior operations analyst £350.00 £200.00
Operational control manager £450.00 £250.00
Head of command and control £650.00 £350.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £200.00 £100.00
End user computing engineer £200.00 £100.00
Senior end user computing engineer £300.00 £150.00
Lead end user computing engineer £400.00 £250.00
Principal end user computing engineer £550.00 £350.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £250.00 £150.00
IT service manager £350.00 £200.00
Senior IT service manager £450.00 £250.00
Head of IT service management £650.00 £350.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £350.00 £200.00
Major incident manager £450.00 £250.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £250.00 £150.00
Infrastructure engineer £350.00 £200.00
Senior infrastructure engineer £400.00 £250.00
Lead infrastructure engineer £500.00 £300.00
Principal infrastructure engineer £650.00 £400.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £250.00 £150.00
Infrastructure operations engineer £300.00 £150.00
Senior infrastructure operations engineer £400.00 £200.00
Lead infrastructure operations engineer £500.00 £300.00
Principal infrastructure operations engineer £650.00 £400.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £250.00 £150.00
Problem manager £350.00 £200.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £200.00 £100.00
Senior service desk analyst £250.00 £150.00
Service desk manager £350.00 £200.00
Head of service desk £550.00 £350.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £200.00 £100.00
Service readiness analyst £200.00 £100.00
Service transition manager £350.00 £200.00
Lead service transition manager £450.00 £250.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £200.00 £100.00
Junior business analyst £250.00 £150.00
Business analyst £350.00 £200.00
Senior business analyst £400.00 £200.00
Lead business analyst £550.00 £250.00
Head of business analysis £750.00 £450.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £250.00 £150.00
Product manager £350.00 £200.00
Senior product manager £450.00 £200.00
Lead product manager £550.00 £300.00
Head of product £750.00 £450.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £300.00 £150.00
QAT analyst £350.00 £200.00
Senior QAT analyst £400.00 £250.00
Lead QAT analyst £500.00 £300.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £300.00 £150.00
Test engineer £350.00 £200.00
Senior test engineer £400.00 £250.00
Lead test engineer £500.00 £300.00
Test manager
Role level UK Rate Offshore Rate
Test manager £450.00 £250.00
Head of test £550.00 £350.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £200.00 £100.00
Junior DevOps engineer £250.00 £150.00
DevOps engineer £400.00 £200.00
Senior DevOps engineer £450.00 £250.00
Senior DevOps engineer - management £550.00 £300.00
Lead DevOps engineer £600.00 £350.00
Lead DevOps engineer - management £650.00 £400.00
Principal DevOps engineer £750.00 £450.00
Principal DevOps engineer - management £800.00 £500.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £200.00 £100.00
Junior frontend developer £200.00 £150.00
Frontend developer £250.00 £150.00
Senior frontend developer £300.00 £200.00
Lead frontend developer £350.00 £200.00
Head of frontend development £450.00 £300.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £200.00 £100.00
Junior developer £200.00 £100.00
Developer £300.00 £150.00
Senior developer £350.00 £200.00
Senior developer - management £350.00 £200.00
Lead developer £450.00 £300.00
Lead developer - management £450.00 £300.00
Principal developer £500.00 £350.00
Principal developer - management £500.00 £350.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £200.00 £100.00
Accessibility specialist £250.00 £150.00
Senior accessibility specialist £350.00 £200.00
Head of accessibility £450.00 £300.00
Content designer
Role level UK Rate Offshore Rate
Associate content designer £200.00 £100.00
Junior content designer £250.00 £150.00
Content designer £300.00 £150.00
Senior content designer £350.00 £200.00
Lead content designer £400.00 £250.00
Head of content design £500.00 £300.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £250.00 £150.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £200.00 £100.00
Junior graphic designer £250.00 £150.00
Graphic designer £300.00 £200.00
Senior graphic designer £400.00 £250.00
Lead graphic designer £450.00 £250.00
Head of graphic design £600.00 £350.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £250.00 £150.00
Lead technical writer £450.00 £300.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £200.00 £100.00
Junior user researcher £200.00 £100.00
User researcher £300.00 £150.00
Senior user researcher £350.00 £200.00
Lead user researcher £400.00 £250.00
Head of user research £600.00 £350.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Staunchly Management & System Services
ISO/IEC 27001 accreditation date
Wednesday 12 March 2025
What the ISO/IEC 27001 doesn’t cover
Our certification scope covers the management and delivery of our Services. It excludes the physical security of third-party data centers, the internal administration of non-technical departments like Marketing etc., and the end-user's own device and network security.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Staunchly Management & System Services
ISO 9001 accreditation date
Wednesday 12 March 2025
What the ISO 9001 doesn’t cover
This doesn't cover Clause 8.3 as our services involve the implementation, configuration, and support of existing software solutions rather than the creation of new products. We also exclude Clause 7.1.5 as we do not use physical measuring equipment requiring calibration for our service delivery.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@scubedimensions.com. Tell them what format you need. It will help if you say what assistive technology you use.