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BROADNET COMMUNICATIONS SYSTEMS LIMITED

POC Radio Services

Body Worn Video with Integrated POC Radio Communications
Individual POC Radio Handsets
Vehicle Mounted POC Radios
POC Radio enabled rugged android tablets
All devices come with Man Down functionality with accelerometers and emergency buttons.
Ideal for remote worker communications

Features

  • Remote worker safety
  • Remote worker communications
  • Remote worker tracking
  • Incident Management
  • Bodyworn video with radios
  • Global radio coverage
  • Emergency response
  • Rugged equipment
  • Web based management portal

Benefits

  • Remote workforce tracking
  • Lone worker safety
  • Reliable communications without the need for a mast infrastructure
  • Job and incident management
  • Ability to send CCTV images to web based portal

Pricing

£8 to £16 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@broadnet.systems. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 8 6 8 6 9 3 3 0 7 7 3 8 4 7

Contact

BROADNET COMMUNICATIONS SYSTEMS LIMITED Nigel Whittaker
Telephone: +44(0)3339397989
Email: sales@broadnet.systems

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
We can provide an API to connect into our system from another software platform ( such as a workflow management system)
Cloud deployment model
Private cloud
Service constraints
Devices require an internet connection to work ( 3G, 4G, Wi-Fi , Hotspot)
System requirements
A internet connected PC for web based portal management

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA is 8 hours during normal working hours and 14 hours outside of normal working hours. Current response time to ticket creation is under 30 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
For new implementations we will include an onsite engineer to configure and train up staff on using the system. In the very unlikely event that further onsite support is required, we will provide a trained engineer for a physical onsite visit. 99% of all queries can be resolved remotely through web or email chat
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have an extensive online support portal that details every aspect of the service, how to use it, how to set things up with simple to use help guides with images. On first implementation an onboarding engineer will be assigned to configure the service and train the service users. This can be done face to face or online
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data can be downloaded from the incident management portal at anytime and will be retained for at least one year after the end of the contract ( can be extended by agreement)
End-of-contract process
At the end of the contract there are no further costs for the user to exit. They can cancel at anytime.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The core radio product is designed to work on mobile android devices. There is a desktop version of the radio product for control room use that works on Windows PC's. The core portal and management software will work on any internet connected device, however we recommend at least a 22inch monitor for ease of use
Service interface
Yes
User support accessibility
WCAG 2.1 AAA
Description of service interface
Web based portal for user and incident management
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Not applicable
API
Yes
What users can and can't do using the API
Users can interact with the user management and incident management aspects of the portal
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
For organisations of more than 150 users, we can provide a entirely bespoke version of the user management and incident management portal

Scaling

Independence of resources
Out technology infrastructure using AWS automatically and instantly scales up to meet service demand levels

Analytics

Service usage metrics
Yes
Metrics types
Data usage, user usage, individual radio usage
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported in .csv and .pdf format from the incident management portal
Data export formats
  • CSV
  • Other
Other data export formats
Pdf
Data import formats
Other
Other data import formats
No data import

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Current "uptime" for the past 6 years has been 99.8%
Approach to resilience
We use multiple sites with failover to the next site
Outage reporting
Email alerts, support portal alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Only users with a verified account can access services on the online portal via secure log on. Individual radios use a encrypted handshake with the system to connect and log in for use
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
All data is stored in the highest grade commercial data centres provided by leading providers such as Amazon Web Services.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are tested internally prior to roll out for customers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Handled by third party data centre providers
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Handled by third party data centre providers
Incident management type
Undisclosed
Incident management approach
No relevent incidents

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Our system is designed to provide safer working conditions for remote workers

Pricing

Price
£8 to £16 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
2 weeks, 6 devices with full access to the system

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@broadnet.systems. Tell them what format you need. It will help if you say what assistive technology you use.