INICIO HEALTH LIMITED

inicioPages for Oracle Cerner EHR's (EPR)

inicioPages is a series of solutions that form part of an Oracle Cerner EPR, utilising the MPage engine. They offer additional functionality to uplift the EPR solution with additional capabilities. The list of available solutions is constantly expanding and includes but is not limited to InfantJaundice graphing, eConsent & CriticalCare.

Features

• Data remains stored within the EPR
• Customisable control panel for all solutions
• Real time updates within the EPR
• Able to access internal EPR functionality including rules and scripting

Benefits

• Built into EPR integration, supports updates to HIE
• Reduce dependancy on external solutions
• Streamline clinical workflows within the EPR

£1 to £60,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

686994406644094

Contact

Charlotte Bridger
07921 364898
hello@inicio.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Oracle Cerner EPR
• Cloud deployment model: Private cloud
• Service constraints: An update version of the MPage component within Oracle Cerner Millennium is required for the solutions to function.
• System requirements:
  • Oracle Cerner EPR
  • Oracle Cerner MPages

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 Response within one hour. inicio will use Continuous; Effort, within Service Hours, to resolve the Fault within 12 Service; Hours. Priority 2 Response within four hours. Fault resolved by the end; of the following three Business Days. Priority 3 Response within one; Business Day. Bug fix scheduled for the next available release. Priority; 4 inicio shall consider such issues or requests in the light of other; Customer requirements and will advise what action will be taken to; address the issue
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via creation of a support ticket.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Priority 1 Response within one hour. inicio will use Continuous; Effort, within Service Hours, to resolve the Fault within 12 Service; Hours. Priority 2 Response within four hours. Fault resolved by the end; of the following three Business Days. Priority 3 Response within one; Business Day. Bug fix scheduled for the next available release. Priority; 4 inicio shall consider such issues or requests in the light of other; Customer requirements and will advise what action will be taken to; address the issue.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online documentation for usage and customisation is provided for each solution. inicio also offer virtual training included or onsite training which is available at additional cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data resides within an organisations own Oracle Cerner EPR. inicio does not hold any customer data for the inicioPages solutions. When a contract ends, the data remains within the organisations Oracle Cerner EPR.
• End-of-contract process: The initial cost of the solution includes the deployment and customisation of the solution. Support costs are charged for all subsequent years while the contract is in place. Upon expiry of the contract, there is a difference depending on which inicioPages solution is installed. For some, the solution remains but would be unsupported by inicio unless a new contract is taken out. For other solutions, a license is required to operate and therefore the solution would become inaccessible. This is all agreed up front as part of the operating contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile views for the custom solutions are dependant on the solution in question. They are built and designed to work on mobile platforms where there is a benefit to clinical workflow.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is available as a built in control panel that exists within then EPR solution.
• Accessibility standards: None or don’t know
• Description of accessibility: Via the Oracle Cerner EPR as a DBA level user. The control panels vary for each of the individual MPage solutions.
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: Each of the solutions can be customised in different ways via the built in control panel. Customisation is available by people with a DBA level login.

Scaling

• Independence of resources: All demand is managed through the Oracle Cerner EPR that is scaled for the number of concurrent users at the customer organisation. inicioPages do not have a negative impact on the demand and capability of the Oracle Cerner EPR.

Analytics

• Service usage metrics: Yes
• Metrics types: All solutions report metrics in terms of the number of times the solution is accessed as part of the built in audit. Some solutions have more comprehensive metrics available. Additional reporting is available within the EPR.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: As the data is stored within the Oracle Cerner EPR, data can be extracted using standard Oracle Cerner reporting or data extracts from an organisation's data warehouse. inicio would provide support in producing a list of where in the database all custom data is stored.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: InicioPages are built within the Oracle Cerner EPR and therefore the platform is available as long as the customers EPR solution is available. inicio guarantee that the solution is available 99.8% of the time that the EPR solution is fully available.
• Approach to resilience: InicioPages as part of the Oracle Cerner EPR falls under the resilient architecture of the organisations Oracle Cerner EPR. By standard this is cloud hosted in multiple data centres.
• Outage reporting: Outage reporting falls under the standard alerts from within the Oracle Cerner EPR.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: All user control is managed within the Oracle Cerner EPR. For all inicioPages solutions the control panels are only accessible via DBA level users. Access to components by other levels of user are provided as a standard and can be modified to meet customer need on request. All controls for user access reside within the EPR.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Inicio operate an ISMS (Information Security Management System) that is compliant to ISO27001 standards. All policies and procedures stored within the inicio ISMS are available on request. As part of the ISO27001 standards, inicio maintain disaster recovery plans for all solutions. All policies within the ISMS are reviewed annually.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: InicioPages will be deployed to two environments with an organisations Oracle Cerner EPR, typically a CERTification and PRODuction environment. All changes are documented by inicio and deployed with customers authorisation in the CERT environments before requesting approval for PROD. inicio follow strict change control on our internal change control platform, changes to live customer environments are only deployed with inicio and customer approval.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: InicioPages utilise Oracle Cerner Millennium based security and reside purely within the EPR. As such, all vulnerability management resides with the responsibility of Oracle Cerner. inicio ensure that no additional vulnerabilities are introduced with their inicioPages solution.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Inicio operate a proactive monitoring process for emerging threats and ensure appropriate measures are in place. In the interests of security, further details on these processes and practices are available on request. inicio aim to address all potential threats before they become an issue for a customer.
• Incident management type: Supplier-defined controls
• Incident management approach: Under inicio's ISO/IEC 27001:2013 compliant ISMS, every single; security Incident is logged, tracked, managed, and resolved under a; documented process. inicio operates a no-blame policy ensuring; that all issues are immediately reported and the Incident Management; process is initiated at point of reporting. inicio has a; comprehensive IS strategy and documented policies across a number; of areas such as employee vetting, etc. Security and Vulnerability; Assessments are carried out periodically which validate the; appropriateness of controls which are in place and these include input; validation and sanitisation; authentication and access control; audit; and; management of sensitive information.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Wellbeing

  Covid-19 recovery

  inicioPages have demonstrated the ability to expedite discharges from hospital. ; They support a more expedient pre assessment process for elective surgery waiters. ; inicioPages 'Dynamic Form' allows organisations to replace in person on the day consenting with a sophisticated digital solution for two stage consent - Supporting elective backlog clearance. ; Our pages are extremely versatile and are able to support with an infinite number of clinical use cases right across planned and unplanned care pathways.

  Wellbeing

  inicioPages support the psychological safety of staff as they visualise data otherwise invisible to end user clinicians, supporting them to identify early deteriorations in patients and manage care expediently. ; inicioPages mitigates the need to manage patients care across digital and paper records - replacing paper with digital workflow surfaced in context of the patients full electronic health record. ; Additionally inicioPages can replace all paper forms and be communicated with patients digitally for important aspects of workflow such as Consent to treatment. Preventing unnecessary trips to hospital.; inicioPages also support the community integration element of wellbeing in that the 'first of kind' inicioPages are always developed using a co-design methodology - staff who ultimately are the end users of the product will be involved in the design and functionality of the product at design and build stages.

Pricing

• Price: £1 to £60,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Fully functional versions of all inicioPages solutions are available to be installed within an organisations test environment for a period of 2 months. The only limitation is that free trials are not installed into live production environments.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inicio.uk. Tell them what format you need. It will help if you say what assistive technology you use.