Omda Dermicus

Dermicus Teledermatology Platform

Dermicus is a secure, configurable teledermatology platform and mobile app that supports remote monitoring and diagnosis of skin cancer and wounds. It enables remote care while maintaining advice and guidance from specialist clinicians.

Teledermatology referrals through Dermicus support collaboration between local care providers and remote specialists, improving clinical outcomes.

Features

• iOS and Android app for secure patient consultation submission
• Web-based app for secure remote diagnosis and clinical review
• Secure digital collaboration between healthcare professionals
• Remote monitoring and follow-up for dermatology cases
• Structured digital referrals supporting specialist triage decisions
• Secure role-based access control for clinicians and administrators
• Configurable workflows aligned with local clinical processes

Benefits

• Enables faster specialist diagnosis without in-person appointments
• Reduces unnecessary referrals to secondary care
• Minimises face-to-face contact while maintaining care quality
• Supports earlier intervention, reducing unnecessary surgical procedures
• Improves diagnostic quality through specialist collaboration
• Supports faster wound and ulcer healing
• Reduces clinician time spent on wound management
• Ensures secure, compliant handling of patient data
• Supports ongoing clinician training in teledermatology
• Enables secure multidisciplinary team collaboration

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@dermicus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

687124201956198

Contact

Daniel Eliasson
+46760405012
info@dermicus.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The configurable Dermicus platform allows organisations to extend their existing clinical systems with teledermatology capabilities. Dermicus integrates with primary care EPR systems to support multiple clinical pathways, including skin cancer, wound care, general clinical photography, and clinician-to-clinician communication. These pathways enable automated data flow between Dermicus and core clinical systems.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The service supports the three latest versions of the following browsers: Edge, Google Chrome and Safari. ; ; The service supports Phone models running the latest three iOS and Android versions.
• System requirements:
  • Requires secure WiFi or mobile data connection
  • Phone models running the latest three iOS and Android versions
  • Supported browsers: Edge, Google Chrome, Safari

User support

• Email or online ticketing support: Yes
• Support response times: Support Availability; Email support is available Monday to Friday, 08:00–17:00 (UK time), excluding UK public and bank holidays.; ; Incident Handling; All support requests are acknowledged within the support window and handled using reasonable endeavours. Issues are investigated promptly to determine root cause and appropriate next steps toward resolution.; ; Communication; Users are kept informed of progress through regular updates via email or phone until the issue is resolved or next actions are agreed.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support function by email weekdays 08.00-17.00 (excluding UK Public and Bank Holidays UK public holidays).; ; Support requests will be actioned immediately and will be resolved using our reasonable endeavours, as quickly as practicable to determine the next step in the troubleshooting / analysis.; ; Users will be kept up to date by email or phone, notifying them of progress regarding their support query.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dermicus is designed to be simple to implement and easy for clinicians to start using. The solution enables organisations to begin using Dermicus with little or no implementation support, allowing for fast and straightforward onboarding.; ; Once the commercial agreement is in place, the Dermicus app is installed on the required end-user devices, and user accounts and logins are created. This setup can be completed remotely by the Dermicus team.; ; Users can then log in and begin using the service immediately. When creating a new request, users are automatically connected to their assigned clinical centre within the Dermicus platform. No additional configuration is required, and access levels are assigned based on clinician roles.; ; Dermicus recommends on-site training to support adoption; however, the application is designed to be intuitive and guides users through predefined clinical pathways.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, Dermicus aims to make offboarding and data access as simple as possible. All data entered into the service will be made available to the buyer.; ; Dermicus will provide a full data extract, which can be supplied to either the buyer or a buyer-appointed data transition expert or replacement service.; ; Responsibility for engaging a data transition expert and for migrating data into any replacement solution rests with the buyer. Dermicus does not perform data migration into third-party systems.
• End-of-contract process: Dermicus is designed to support a simple and straightforward service exit. From an end-user device perspective, the Dermicus mobile application can be removed in the same way as any other iOS application. No data is stored locally on the device, so once the app is deleted, no Dermicus data remains on the device.; ; The Dermicus customer team will remain in contact throughout the term of the agreement and will provide reasonable support in relation to data access and exit activities, including providing required data extracts. Responsibility for data migration into any replacement system remains with the buyer.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile app is designed for submitting patient cases ; Web app is designed for reviewing and answering patient cases.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Yes. The service is accessed through secure web and mobile application interfaces. Clinicians interact with the service via a web-based interface and iOS/Android mobile applications.; The system also supports system-to-system integration via APIs where required.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Formal user testing with assistive technology users has not been conducted to date.; ; Accessibility has been considered during design and development through internal testing against WCAG 2.1 Level AA guidelines, including keyboard navigation, screen reader compatibility checks, colour contrast, and accessible form controls.; ; Accessibility feedback is addressed as part of ongoing service improvement.
• API: Yes
• What users can and can't do using the API: The API is built to exchange data between the Dermicus platform and 3rd party systems like EPRs, ensuring a smooth workflow and removing redundancies in the clinical pathways.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Dermicus has an external API which can be used to build integrations. Next to this, we can build custom integrations via an internal API, ensuring Dermicus can assure our customers of the clinical safety of any integration that is undertaken. This approach also ensures that customers are not limited by the current capabilities of the external API.; Dermicus can be customised in several ways; for new patient pathways and practice administration processes, customer specific forms and content, customer specific organisation/centre/user setup, notifications, roles, different products within Dermicus. Some of those above can be configured by users, some by centre admin, some by customer admin and some by Dermicus admin.

Scaling

• Independence of resources: The Dermicus platform is architected to use industry-standard, secure public cloud autoscaling technologies.

Analytics

• Service usage metrics: Yes
• Metrics types: A range of management service metrics are available, to be discussed during on-boarding process.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported from the Dermicus platform in several formats, including PDF and CSV. Export functionality is available directly within the platform, where authorised users can access the export area after logging in.; ; Data exports can be performed by centre administrators or organisation administrators, depending on assigned permissions.; ; The platform can also be configured to export data programmatically via APIs, where required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • DICOM
  • XML
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: A service level of 99,9 % is provided and any failure to do so results in service credits that will be applied to the next invoice. For more information please see the attached SLA document.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts and API

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Dermicus restricts access to management interfaces and support channels using role-based access control (RBAC) and the principle of least privilege. Administrative and management interfaces are accessible only to authorised Dermicus personnel with individually provisioned accounts and strong authentication. Within the platform, user access is restricted by role (e.g. organisation admin, centre admin, clinician, user), with predefined permissions for each role. Support channels are accessible only to authorised support staff, with access limited by support function. The platform maintains usage and patient data access logs to support auditing, traceability, and monitoring of access to sensitive information.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security policies and processes complies with ISO 27001 and OWASP. Any documentation supporting these policies and processes are available on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are assessed for potential security impact and all changes are tracked through their lifetime.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Documentation available on request that conforms with ISO 27001 and OWASP.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Documentation available on request that conforms with ISO 27001 and OWASP.
• Incident management type: Supplier-defined controls
• Incident management approach: Documentation available on request that conforms with ISO 27001 and OWASP.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 2x user accounts to Dermicus - 30 day trial; ; The following is excluded from free trial:; iPhone; Mobile or Wifi connectivity; Dermatascope - must be compatible with iPhone

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Tuesday 29 October 2024
• What the ISO/IEC 27001 doesn’t cover: Everything that is relevant for our services and products are part of the certification. In other words, nothing excluded.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • Data Protection Registration Certificate
  • NHS Data Security and Protection Toolkit
  • ISO13485

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@dermicus.com. Tell them what format you need. It will help if you say what assistive technology you use.