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Henderson Scott

Creative, Design & Publishing

Digital design and content creation expertise for a range of digital transformation requirements. Services/Experience includes: Web Design, Digital Content Production, Search Engine Optimisation (SEO), Digital Marketing, Internal/External Content Creation, User Experience Specialists, User Journey Mapping, Accessibility Standards and GDS Standards

Features

  • Extensive network of experienced and highly skilled resources
  • Interim resources provided UK wide for short/long term assignments
  • Experience with high volume / high traffic sites
  • UX/UI specialists
  • Experience with design and tone of UKPS sites
  • Technical expertise in digital design and development

Benefits

  • Improved engagement with strategic online services
  • Access to knowledge of the latest front end technologies
  • Alignment with GDS guidelines
  • Specialists in UK public sector delivery
  • SC / DV cleared professionals

Pricing

£325 to £875 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PMO@hendersonscott.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 8 7 7 2 9 2 2 7 1 4 1 2 7 3

Contact

Henderson Scott David Potter
Telephone: 07540 974 378
Email: PMO@hendersonscott.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No service constraints
System requirements
No specific system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Responses within 3 hours, including weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Response to requests within 3 hours, including weekends.

Standard support hours are 8.30am to 6.00pm Monday to Friday (24/7 and extended support also available on request)

We provide a dedicated account manager on all G-Cloud accounts to manage and support the recruitment process.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a User Documentation pack for users of our Services.

All staff performing services have received extensive onsite training.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users may take advantage of our online data tool or make a request and data will be provided to them.
End-of-contract process
A full off-boarding process is implemented.

All services are included in the price of the contract, there is no additional cost.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Services can be accessed either via our website or via email requests which is available on both mobile and desktop platforms.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
We are able to work to any SLA and have an extensive network of Cloud professionals who we can provide on a custom basis.

All users may request a customisation of the services, and this can be discussed with the User Account Manager prior to implementation.

Scaling

Independence of resources
We have dedicated Account Teams, headed up by Senior Managers to ensure that the volume of requests from users is managed efficiently and the service provided is at the exceptional level that we have become known for in the industry.

The Account Leads have regular contact and communication with both Users and internal managers so demand can be communicated and managed efficiently.

Analytics

Service usage metrics
Yes
Metrics types
All services are recorded and metrics can be provided based on any area of Supplier delivery at the User's request.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users may take advantage of our online data tool or make a request and data will be provided to them.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We agree to work with any level of SLA that the user may require, and can arrange these on request.

If services are not performed to the satisfaction of the User, a full refund may be agreed on a case by case basis.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
IP restrictions, two factor authentication of approved users and protective monitoring/logging.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Work to GDPR standards, and are in the process of implementing.
Information security policies and processes
We work to GDPR levels of security, and all Information Security Policies and Processes are well documented.

Authorised users have thorough training on these policies, and we conduct regular security checks to ensure that these are being followed completely.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Work to recognised standards, details available on request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Work to recognised standards.

Sensitive information, details available on request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Work to recognised standards.

Sensitive information, details available on request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Work to recognised standards, details available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

Fighting climate change

Sustainability is at the core of everything we do at Henderson Scott. Our actions today shape the world of tomorrow, and we are committed to a journey that balances business success with environmental responsibility and social contribution. Environmental stewardship - We actively manage our environmental impact, focusing on reducing emissions and resource consumption. We have committed to Net Zero by 2050, reducing our carbon footprint by 50% by 2030 and have taken positive climate action by carbon offsetting in 2023 therefore we are now operating as a certified carbon neutral business.

Tackling economic inequality

Henderson Scott are committed to tackling economic inequality and our G-Cloud service provision is further enabling us to take positive action. For example, in respect of creating new businesses, new jobs and new skills. Under the Armed Forces Covenant Employer Recognition Scheme we hold a Bronze Award Certificate for our committed to aiding Veterans with the transition into civilian careers and have a particular track record in supporting individuals to transition into project/programme management focused roles within the Security Cleared space, supporting our projects with Central Government and Defence customers. The Henderson Scott team regularly attend schools, colleagues, universities and career fairs promoting roles within the Cloud space and have a particular emphasis on addressing the gender gap in Cloud/IT professionals by hosting events with female leaders such as our Women in Tech Events which we ran in London, Glasgow, Edinburgh and Manchester. We regularly host workshops on Interview Skills to assistant prospective talent to develop the interview skills they need to secure a role in the Cloud/Technology sector.

Wellbeing

Henderson Scott places significant focus on supporting the health and wellbeing of our workforce. Our G-Cloud service provision will further support our efforts in this space. We currently provide and would be able to continue to invest in ensuring Mental Health First Aiders are available in all of our physical locations in the UK and that remote staff including those deployed to our Customer sites would have the ability to utilise the services of our Mental Health First Aiders. All staff have access to additional, specialist mental health support via their private medical insurance which is provided for all staff post probation. We also provide and would continue to provide access to private GP services, ensuring our staff can access support when they need it. We have automated alerts prompting staff to consider a day off if they haven't taken annual leave for 60 consecutive days as part of our efforts to protect our workforce from employee burnout. All employees supporting our G-Cloud Service Provision would receive the above alongside additional wellbeing support, full details of which can be provided where additional word count permits.

Pricing

Price
£325 to £875 a person a day
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PMO@hendersonscott.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.