CYBANETIX LIMITED

Cybanetix Professional Services and Consultancy

Technical Support, Professional Services and Consultancy aligned to Cybanetix security services.

The Cybanetix Professional Services and Consultancy teams comprise a number of highly experienced individuals with top level expertise and knowledge spanning areas such as business strategy, security, networking, technical design (high & low level), application development and compliance.

Features

• Cloud cybersecurity consultancy
• SIEM implementation, configuration, training and support
• User behaviour analytics implementation, configuration, training and support
• Deployment and support of Cloud Security Technologies
• Cloud Compliance Consultancy

Benefits

• Use our experts to bolster your resources
• Ensure that your SIEM solution works optimally
• Ensure that your UEBA works optimally
• Ensure that your cloud security technologies works optimally
• Ensure that your cloud complies with GDPR and IS standards

£640 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cybanetix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

687748811385758

Contact

Cybanetix Sales Team
020 8396 7442
sales@cybanetix.com

Planning

• Planning service: Yes
• How the planning service works: Cybanetix professional services are able to assist customers with the following types of planning activities:; ; Analysis of business strategy and requirements.; ROI analysis of proposed services.; Review of technical and security strategy.; Forecasting of service requirements.; Security policy review/audit/recommendations.; Security Architecture.; Solution design (high and low level).; Project and implementation.; Security compliance.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Bespoke/Tailored customer enablement training for our cloud software services, covering elements such as:; ; Product Familiarization; Standard operations and support proceedures; Basic troubleshooting
• Training is tied to specific services: Yes
• Services the training service works with:
  • CALM SaaS (SIEM)
  • Exbeam SaaS (SIEM)
  • SentinelOne EDR Platform

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the standard service on-boarding process, Cybanetix will work the customer to formulate robust, relevant and comprehensive approach to service and performance acceptance testing.; ; The nature and constituent parts of acceptance testing may vary from customer to customer depending on the specific requirements and characteristics of the service, however as a baseline it would cover elements such as interoperability with existing applications and devices, management and standard operational processes.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Cybanetix provides support and professional services for our cloud software products (CALM, Exabeam, SentinelOne).; ; Our support services are UK Based, operating on a 24x7x365 basis.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: UK based Support Desk operating 24/7/365; ; Standard (inclusive) response times are: ; ; Email: 1 hour response (Mon-Fri 08:00-18:00); Email: 8 hour response all other times; ; Telephone: Immediate response 24/7/365; ; Enhanced response times are available
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Standard (inclusive) support levels are:; ; 4 hour fix (Mon-Fri 08:00 to 18:00); 8 hour fix all other times; 24/7/365 UK Support desk contact by: Phone, Email, Web; ; 99.85% service availability, measured on a quarterly basis.; 99.95% availability of data storage, measured on a quarterly basis.; ; Enhanced support levels available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 28/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: URM Consultant Services Ltd
• PCI DSS accreditation date: 12/01/2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Cybanetix is a carbon neutral company and takes active measures to reduce our carbon footprint. This includes investing in carbon reduction projects.

  Equal opportunity

  It is the aim of the Company to ensure that no employee or job applicant receives less favourable facilities or treatment (either directly or indirectly) in recruitment or employment on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics).

Pricing

• Price: £640 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cybanetix.com. Tell them what format you need. It will help if you say what assistive technology you use.