JustPark

Parking Business Insights, Reporting & Analytics

Insights centralises all of your car park’s data into one platform, without you having to worry about integrations with different parking equipment, payment solutions, and mobile apps. With all of your parking locations on one platform, you have real-time visibility into your key parking metrics, regardless of your hardware system.

Features

• Occupancy analysis: real-time, historical and predictive occupancy
• Revenue analysis: by time period, product, location etc
• Duration analysis: by parker segment, day of week, time period
• Portfolio view: ability to view across many locations
• Map view: ability to view summarised data on a map
• Real-time monitoring: of occupancy, transactions, revenue
• Automatic alert: receive a text when thresholds reached
• AI-driven projections: get predictions on occupancy, entries and revenue
• Daily budget tracking: daily and future performance tracking to budget
• Comparison analysis: easily compare KPI's across periods

Benefits

• Comprehensive, centralised data and insights for parking facilities
• Analyse occupancy rates and user behaviour
• Insights to make informed decisions to optimise facility performance
• Time and money savings with automated data aggregation and reporting
• One central point of truth for all your inventory
• Easy reporting mechanism to your clients and stakeholders
• Consistent, reliable data removes the guesswork from your decision-making
• Integrations with 60+ major parking data sources
• Consolidated data can be sent to Client applications via API
• Live data feeds and alerts to make real-time business-critical decisions

£0 to £1 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony@justpark.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

687820352432858

Contact

Anthony Eskinazi
07740347661
anthony@justpark.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: JustPark Insights is the Insight suite for JustPark Reserve (offering parking reservation and revenue maximisation) and JustPark On-Demand (offering cashless parking). ; While it is most commonly used in conjunction with one or both of these two services it can also be used as a standalone product.
• Cloud deployment model: Public cloud
• Service constraints: There are no service constraints related to our core service
• System requirements: No system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All JustPark Insight customers have a dedicated account manager with all emails responded to within 72 hours and >90% within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: For our local authority or business customers, JustPark provides 2 lines of support at no additional cost. Firstly, all have a named account manager to answer any queries they have and to ensure they are getting the best out of the Insights platform. Their role is to be a business partner to each of our customers. Secondly - for more tactical, immediate issues, all clients have access to our Network Operations team. They can deal with a range of issues for partners like log-in support etc.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: JustPark aims to achieve the smoothest possible start to each project we undertake using JustPark Insights.; ; The starting point is sitting down with the partner to understand the full breadth of their parking infrastructure. This allows us to ascertain if any new integrations are required in order to pull in all their parking data to the platform. If there is a new requirement, we will then work with them to obtain the relevant API permissions from their providers.; ; In terms of training, we offer a comprehensive suite of onboarding support and training options tailored to various needs:; Onsite Training: For our local authority partners JustPark provides in-depth onsite training sessions. These are designed to familiarise staff with our systems and tools including JustPark Insights. Our training sessions are comprehensive, covering everything from basic operations to advanced features, ensuring that every team member is well-equipped to use the tool effectively. ; ; User Documentation: In addition to on-site training, we provide detailed user documentation that includes step-by-step guides, FAQs, and troubleshooting tips.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We have established a straightforward procedure for data extraction and transfer at the end of a contract.; - Data Extraction Request: Clients can initiate the data extraction process by submitting a formal request through their dedicated account manager ; - Data Preparation: Upon receiving the request, JustPark's IT team will prepare the data for extraction. This involves compiling the necessary data from our systems, ensuring that it includes all user transactions, parking history, financial records, and any other relevant data collected during the contract period. ; - Transfer Method: The data is typically provided in common formats such as CSV, Excel, or JSON, depending on the client's needs. We offer several secure methods for data transfer, including encrypted email attachments, secure FTP transfers, or through a secure cloud storage service, allowing the client to download the data directly.; - Confirmation: Once the data transfer is complete, we confirm with the client that they have successfully received and accessed all necessary data.; - Deletion of Data: After ensuring the client has successfully received their data and no further retrievals are necessary, we securely delete the data from our systems in accordance with our data retention policy and legal requirements.
• End-of-contract process: At the conclusion of any contract with JustPark, we look to ensure a smooth and structured closure process that minimises disruption for the client.; ; Data Extraction and Transfer:; At the relevant point JustPark assists in the secure extraction and transfer of all relevant data collected during the contract period. This is done in compliance with GDPR and other relevant data protection laws.; ; Post-Contract Support:; JustPark offers post-contract support to address any lingering issues or questions. The duration and nature of this support are usually defined in the original contract or as part of the exit agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Using the JustPark Insights Data API, clients can receive historical and real-time Transaction, Revenue, and Occupancy data for a given location
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: JustPark Insights is highly customisable. The below are just some examples of the customisation possible:; - White labelling logo and colour scheme are available in the Insights dashboard; - Using the API, clients can customise the output of the data in a tool of their choosing; - The Insights dashboard can be customised to reflect the clients preferred view.; - Parking locations can be grouped according to preference.; At on-boarding the JustPark team will work with the partner to understand their business and advise how the tool can be set up to best meet their needs.

Scaling

• Independence of resources: JustPark's strategy incorporates scalable infrastructure alongside advanced redundancy and failover mechanisms, ensuring uninterrupted service even during peak demand periods. Our yearly stress tests evaluate the upper limits of our infrastructure by simulating high-demand scenarios based on current and forecasted growth volumes. Through this process, we identify and resolve any potential issues, guaranteeing seamless performance during peak periods and maintaining consistent service reliability for our users.

Analytics

• Service usage metrics: Yes
• Metrics types: JustPark Insights' core purpose is to provide actionable metrics to the user. This includes: ; - Occupancy Analysis: Real-time, historical, and predictive occupancy.; - Revenue Analysis by time period, product, location, etc.; - Duration analysis by parker segment, day of week, time of day, time period, etc. ; - Real-time monitoring of occupancy / transactions / revenue.; - AI-driven projections: Get predictions on occupancy, entries, and revenue. ; - Daily budget tracking: Daily and future performance tracking to budget. ; ; All metrics can be aggregated across multiple locations and viewed either in data form or on a map by location or blockface.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: JustPark Insights allows simple export of booking, transaction and financial data into a clients own system for further analysis. Export is via CSV.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our service SLA stipulates 99.9% availability.; We consistently exceed this, frequently achieving 100% availability including no planned downtime
• Approach to resilience: JustPark ensures resilience through a multi-layered strategy. Our infrastructure features redundant systems and failover mechanisms to handle hardware or network issues. Data is regularly backed up and stored in multiple locations for protection against loss. Our application architecture is scalable to adapt to varying demands without performance issues. We prioritize staff training and conduct regular drills for effective incident response. This comprehensive approach ensures JustPark remains resilient and provides reliable services to users at all times.
• Outage reporting: JustPark ensures >99.9% uptime, eliminating the necessity for clients to monitor the service.; ; In the unlikely event of an outage, automated processes promptly notify clients, with updates provided every 30 minutes until resolution. Given Insights is a B2B tool, our account managers will manage partners by a combination of email and phone call to update them of any ongoing issue and when it is likely to be resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: We can, if necessary, restrict access to our Back-Office System (our management interface) to specific IP addresses
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Teamwork IMS Ltd
• PCI DSS accreditation date: 22/09/2023
• What the PCI DSS doesn’t cover: All our payment channels are covered by this certification.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: PCI DSS (Level One Certified); GDPR; OWASP Top 10 Best Practices
• Information security policies and processes: We maintain a strong information security policy along with an enforcement governance regime to ensure its adherence. This policy is aligned with ISO27001, PCI DSS Level 1 requirements, the Data Protection Act 2008, and the GDPR. Security events are diligently monitored and logged using industry-standard security information systems. These systems are configured to aggregate all security events into a single platform, enabling inspection, analysis, and alerting of our systems administrators to any suspicious network activity. These processes undergo yearly audits, including validation of this monitoring and logging process, as part of our PCI-DSS compliance efforts.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: An executive-endorsed change management policy has been set in place to meticulously evaluate how changes affect our business and security. This policy outlines clear parameters, ensuring that hardware, software, database, network, and telephony services are thoroughly reviewed. With this system, we can seamlessly monitor services throughout their lifecycle, covering installation, modification, testing, removal, relocation, and upgrades.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process operates on a fortnightly basis, with additional ad-hoc checks for critical security patches. It follows a four-step process covering corporate security patching, production security patching, core infrastructure patching, and vulnerability scanning.; We use the Common Vulnerability Scoring System (CVSS) standards to assess threats and vulnerabilities, enabling us to assign severity ratings to findings and vendor-supplied patches.; For compliance, we conduct both internal and external vulnerability scans monthly through a PCI-approved scanning vendor. ; Critical or high vulnerabilities and patches are remediated promptly, with a maximum threshold of 30 days.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We've implemented an array of monitoring systems, including DDOS mitigation, intrusion detection, file integrity, firewall (both hardware and software), antivirus, and log aggregation. These systems work in real-time to prevent attacks, supported by a network architecture that restricts direct internet access to critical systems. Payment data is encrypted within the database and accessed solely via designated payment applications. Our access control relies on user-based authentication and authorization processes, with permissions explicitly assigned by our administrators.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: In the event of an incident, we follow our documented Incident Response Plan, which outlines the roles and responsibilities of the Security Incident Response Team. ; Major security incidents affecting the JustPark platform are communicated via email to agreed-upon client contacts within 72 hours.; End-users and clients can report incidents through our customer support, operations team or Account Manager which are all trained in incident response and handling procedures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Electric Vehicle Charging; As an organisation we are passionate about providing sustainable transportation solutions to help the environment. This is reflected in our mission which is “to repurpose and optimise spaces, ensuring people can make smarter, seamless and sustainable transport decisions.”; In early 2020, we built a dedicated mobility team within our organisation to focus on facilitating the roll out of a new electric vehicle charging network, with charging points located across the JustPark parking network including private and public parking spaces; ; We currently allow drivers to pay for their parking and charging through a single payment through the JustPark app at over 300 locations across the country.

  Equal opportunity

  JustPark & Vote ; At JustPark, we believe that there should be as few obstacles as possible when it comes to casting your vote. As a result, we offered all of our customers 30 minutes free parking on December 12th – our way of removing any mobility-related barriers to their democratic rights. ; ; Our JustPark and Vote promotion allowed vulnerable motorists to find their polling station with ease and the nearest parking space to their polling station. This campaign was backed by Alan Johnson, former Home Secretary, who served as it’s ambassador. ; ; With our first December election in a century, research identified that 3 out of 5 people worried that adverse weather conditions could impact voter turnout. Due to weather concerns 20% of people stated that they were more likely to drive to vote, but were concerned about parking costs and availability.; ; This innovative initiative, helped 100s of people across the country vote and was covered by The Daily Mirror, Daily Mail, Daily Record, Sky News TV and many other publications. This campaign has been nominated for the Automotive and Transport Marketing Communications campaign of the Year - https://www.prmoment.com/blog/the-shortlist-for- the-prmoment-awards-london-and-the-south-2020

Pricing

• Price: £0 to £1 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Depending on the parking infrastructure present and whether we already integrate with it, we can turn on Insights for a fixed period of 0 to 3 months so a partner can start to see how the tool can be of use.
• Link to free trial: Please message for further details.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony@justpark.com. Tell them what format you need. It will help if you say what assistive technology you use.