Synergi Software Limited

Managed Services Support

Synergi Managed Service delivers a more agile and effective solution for your business using either a full outsourced model or a co-managed approach. The co-managed service utilises the best skills of your internal people working collaboratively with our team to deliver the right services to keep your business running.

Features

• ITIL Service Management Service Desk
• Proactive monitoring and management of critical servers
• Virtual CTO offerings
• Experience of deployment to private, public and hybrid cloud models
• Network, Backup and Security monitoring
• Change Management
• Service Migration
• Implementation and Project Management services
• Security and Patch Management

Benefits

• Consolidated billing
• Pool of consultants with a breadth of experience
• Cloud Strategy Planning
• Dedicated helpdesk support
• Service Level Agreements

£400 to £15,000 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teamsynergi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

688006358847447

Contact

Team Synergi
01914770365
info@teamsynergi.co.uk

Planning

• Planning service: Yes
• How the planning service works: We perform a continued evaluation of the latest technologies to drive effective solutions for our clients. Whether you are already fully in the Cloud, on that journey or have adopted a Hybrid approach, we will be there to deliver an effective migration and refresh strategy ensuring you have a good understanding of the latest technology you can benefit from. You will also benefit from access to a team of highly skilled solution experts across all fields from applications, platforms, and security to provide guidance at the level appropriate to support the needs of your in-house team and users. Access to new technology innovation will drive efficiency and help your business focus and remain competitive.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Synergi's Consultant can offer training on all aspects of cloud software and hosting. We are able to deliver training both remotely and onsite dependent on requirements and at a pace that suits the audience.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Synergi's expert Consultants will plan the migration collaboratively with the client to ensure a seamless transition to the cloud. We operate with in a Prince2 framework to ensure that all aspects of a migration are captured and adequately managed.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Synergi will work collaboratively to ensure that an adequate test plan is in place and set target milestone and performance metrics with the client prior to go-live.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications:
  • Cyber Scheme
  • Other
• Other security testing certifications: IASME Accredited Auditors

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Synergi operates an ITIL compliant Service Desk that operates Monday -Friday 08:00-18:00 as standard. Incidents can be logged proactively via our RMM toolkit, via phone, via email, via the client portal or via the RMM functionality with a users desktop.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: SLA to provide an initial response within one hour, during Business hours Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Synergi operates an ITIL compliant Service Desk that operates Monday -Friday 08:00-18:00 as standard. Incidents can be logged proactively via our RMM toolkit, via phone, via email, via the client portal or via the RMM functionality with a users desktop.; Critical incident response is 30 working mins; High incident response is 1 working hour; Medium incident is 3 working hours; Service request response is 6 working hours

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Synergi are committed to being an environmentally friendly company, in 2022 we have introduced an initiative to plant 1 tree for every consultancy day sold. All of our company vehicles are hybrid, we encourage remote first meetings and the use of public transport when remote is not possible, we have swapped all of our office lighting to be more energy efficient and will continue to be committed to further opportunities to improve where possible.

  Covid-19 recovery

  Synergi has employed a number of people who were made redundant due to the Covid-19 pandemic, we have ran free webinars to encourage the use to Team and help train people who would otherwise have not used remote tools as part of their daily working life. We have ensured that our offices are Covid 19 secure by introducing social distancing and making some roles fully remote and some hybrid. We have also worked on a number of client projects that have focused around “return to office” activities.

  Tackling economic inequality

  Synergi run both a graduate and apprenticeship scheme, we are fully committed to investment in both areas. All employees benefit from a minimum of one Continuous Profession Development Day per month, many employees have gained notable professional qualifications off the back of this.

  Equal opportunity

  Synergi has a disability-friendly office, we employ a number of people from diverse economic, ethic and social backgrounds. We monitor our gender pay gap which is currently 1.3% which is below the national average of 15.5%.

  Wellbeing

  Synergi are committed to employee well-being, we have implemented unlimited holidays within the last 12 months, we have ran anonymous staff surveys to get feedback on working conditions and proactively asked for suggestions for improvements.

Pricing

• Price: £400 to £15,000 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@teamsynergi.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.