Redtail Consulting
Redtail – Managed Support & Advisory Service
Operational support and advisory services to help organisations operate and improve IT environments. Redtail provides incident coordination, operational oversight, and advisory support on a capability basis, without named individuals or staff augmentation. Redtail remains accountable for service delivery and quality, while the Buyer retains ownership and control of their environment.
Features
- Human-led operational support and advisory services
- Incident triage, coordination, and response support
- Operational oversight across enterprise IT environments
- Problem analysis and continuous improvement support
- Service leadership and operational governance
- Security and resilience support within scope
- Structured reporting and operational handover
- Capability-based delivery without staff augmentation
- Infrastructure and cloud operations support
- Single accountable supplier for service delivery
Benefits
- Improved operational stability and service reliability
- Faster, coordinated incident response and resolution
- Reduced reliance on internal specialist resources
- Clear accountability for operational support delivery
- Flexible support without long-term staffing commitments
- Better visibility of operational risks and issues
- Support continuous service improvement initiatives
- Augments teams without staff augmentation risks
- Scales with operational demand and complexity
- Enables focus on core business activities
Architecture roles
Business architect
| £500.00 |
£500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Data architect
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £2,000.00 |
£2,000.00 |
Enterprise architect
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Network architect
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Security architect
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Solution architect
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Chief digital and data roles
Chief data officer
| £2,000.00 |
£2,000.00 |
Chief information security officer
| £2,000.00 |
£2,000.00 |
Chief technology officer
| £2,000.00 |
£2,000.00 |
Cyber security roles
Cyber security audit and assurance
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Cyber security governance and risk management
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Cyber security monitoring
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Cyber security incident response
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Cyber security vulnerability management
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Cyber security digital forensics
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Cyber security testing
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
IT operations roles
Application operations engineer
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Business relationship manager
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Change and release manager
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Command and control centre manager
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £2,000.00 |
£2,000.00 |
End user computing engineer
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
IT service manager
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £2,000.00 |
£2,000.00 |
Incident manager
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Infrastructure engineer
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Infrastructure operations engineer
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Problem manager
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Service desk manager
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £2,000.00 |
£2,000.00 |
Service transition manager
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Test engineer
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
| £1,500.00 |
£1,500.00 |
Test manager
| £1,500.00 |
£1,500.00 |
| £2,000.00 |
£2,000.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
No
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
98f71aac-d4da-433e-9869-d39e4610fe42
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
jason.faichney@redtailconsulting.co.uk.
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