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Bytes Software Services

Forescout OTSec Core

The cloud based VMs provide: visibility, assessment of any OT/IoT device on the network.
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Features

  • Complete and real-time asset discovery for OT/IoT
  • Passive monitoring
  • Active endpoint discovery
  • Network integration

Benefits

  • regulations reporting
  • operational forensics, avoiding operational disruption
  • detect any threat from misconfigurations and...
  • and operational errors to advanced cyberattacks
  • Powerful dashboards, analytics and reporting tools to simplify compliance

Pricing

£13,800 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 8 9 4 3 4 7 2 0 9 6 8 1 6 7

Contact

Bytes Software Services Chris Swani
Telephone: +44 (0) 7951 326815
Email: tenders@bytes.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Extension to EyeSight or standalone depeding on the feature
Cloud deployment model
Private cloud
Service constraints
No
System requirements
Requires an internet browser to access the service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour (severity 1)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
If forescout support: Forescout offers two levels of technical support, Basic and Advanced support as described in the Maintenance and Support policy. https://www.forescout.com/resources/support-services-maintenance-and-support-policy/
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Export the logs over syslogs
End-of-contract process
Customer will be asked to renew or will loose access at the end of contract date.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
SaaS based solution
Accessibility standards
None or don’t know
Description of accessibility
SaaS based solution
Accessibility testing
None
API
No
Customisation available
No

Scaling

Independence of resources
Dedicated VM for the customer

Analytics

Service usage metrics
Yes
Metrics types
GB of data
Reporting types
Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Forescout

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
"
AES 256bit encryption for data at rest"
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
"CSV" button in the inteface or via syslog or via API
Data export formats
CSV
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
9.99% monthly availability. if not achieve Forescout will provide service credit depending on the monthly availability percentage. Details: https://docs.forescout.com/bundle/forescout-service-level-agreements/page/forescout-cloud-services-service-level-agreement-v1-1.html
Approach to resilience
Available on request
Outage reporting
Customers are notified via email

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Role based access control
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
CIP-004, NIST SP 800-53 AT-3

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
N/a
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
"We use Threat Modeling, Software Code review, vulnerability scanning, Third Party PenTests and HackerOne bug bounty to validate our Software.
Vulnerabilities are ranked by severity (CVSS 3.1) and tracked through remediation.
We investigate our security tickets to identify the types of issues (CWEs) to inform our Development Security Training practice, Threat Modeling and Program Increment planning. "
Protective monitoring type
Undisclosed
Protective monitoring approach
Forescout has a Business Continuity Plan, Incident Response Plan, Disaster Recovery plans, policies, and procedures which are tested annually and attested for within our SOC2 Type 2.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
N/a

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.
Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years.
An Environmental Steering Committee has been established to coordinate environmental activities and drive change.
To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.
Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).
We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor.
This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.
For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.
We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

Price
£13,800 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.