AppyParking

Appyway: Smart Parking & EV Bay Occupancy Monitoring

SmartParking is a cloud-based kerbside management platform providing smart mobility solutions including real-time parking availability, frictionless payments and a powerful analytics dashboard. Real-time and historical views of parking capacity, utilisation and stay duration enables Councils and private operators to derive trends and actionable insights to inform parking management and policy,

Features

• Monitor parking occupancy in real-time
• Aggregate and visualise parking utilisation and revenue trends and patterns
• Mobile interface to facilitate payments for parking
• Provision of real-time parking occupancy monitoring sensors
• Optimise management and enforcement of specific used spaces
• Enable smart and efficient kerbside management with real-time enforcement alerts
• Empower on-demand mobility services
• Enable frictionless pay as you go parking
• Interface with VMS for on/off street parking guidance
• Parking sessions and financial reporting

Benefits

• Understand the utilisation of parking bays
• Improve predictability of parking demand
• Optimise the value of parking revenues
• Reduce non-compliant short parking stays
• Increase utilisation of parking bays
• Help to improve traffic flow and ease congestion
• Inform parking strategy and policy
• Make it easier to find and pay for parking
• Ability to operate smart city mobility services and solutions
• Facilitate the financial reconciliation

£7,000 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@appyway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

689717367897117

Contact

Matt Terry
07399 229 349
sales@appyway.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: An up to date web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Friday 9am-5.30pm (UK GMT)
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Covering Monday-> Friday 9am-5.30pm (UK GMT) unless otherwise stated; ; Email Support; Account Manager support; Technical Support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: AppyWay will provide training for the person who needs to be able to administer and interrogate the AppyWay Analytics & Payments Dashboard. This training will take place at the clients offices. An overview of the operational capability of the dashboard will be accompanied by live examples of the different reporting. This is an interactive session which typically lasts 2.5 hours leaving the user comfortable in how the system works and clear in how it can assist them in their day to day work. Follow up support is available for the lifetime of the contract should personnel change roles or additional training be required for any reason.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: User data is removed at the point of contract termination. Any data owned by the user is returned in CSV format.
• End-of-contract process: Access to the analytics and payment dashboard portals are terminated

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our application can be used in mobile browsers and scales correctly per device.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API is for data retrieval. Users can create and edit assets using the tool and read them via the API. The API does not replace the tools.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The system is hosted on Azure public cloud and separated for read and write actions such that all types of users are separated from each others demands.

Analytics

• Service usage metrics: Yes
• Metrics types: We report on % uptime of the services
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: NWave

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customise data fields to users preference and execute automated data extraction of the selected data into CSV.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA for services is 99.95%, subject to maintenance
• Approach to resilience: Available on request
• Outage reporting: Internal dashboard and alerts. Publication via website

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Access to support channels is strictly limited, via the CTO, as to who has access and how much. There are simple reporting portals, but also user and data-set management portals. Access to user and dataset management is strictly limited to few personnel via 2 factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: AppyWay has a security policy covering:; - Software security best practices; - Incident reporting and tracking; - Levels of data held and risks associated with them
• Information security policies and processes: The CTO is the named security officer.; All staff are trained in the security policy and required to attend training. ; Notification and escalation procedures are included.; The policy covers storage and access to data, data categories, and access profiles as well as physical access to the building, its contents and intellectual property.; It also covers the process for granting employees, customers, potential customers access to data and how to revoke access for each group.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All change requests, defects and feature enhancements are tracked in JIRA. All releases are tracked in JIRA. Each ticket follows the same workflow: Log->triage->Todo->In Progress->Code Review->UAT-> integration->Live Security impact is assessed at both the triage state and at code review.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: AppyWay uses a combination of PAAS (MS Azure) solutions to host our services. AppyWay also uses AuthO for authentication. All these services include monitoring and threat notification systems. Any threats and activity that fall outside the boundaries of the that are handled within our stipulated SLA.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: AppyWay uses a combination of PAAS (MS Azure) solutions to host our services. AppyWay also uses AuthO for authentication. All these services include monitoring and threat notification systems. Any threats and activity that fall outside the boundaries of the that are handled within our stipulated SLA.
• Incident management type: Undisclosed
• Incident management approach: For reporting incidents users can contact support@appyway.com. We will notify of outages and incidents via email.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  The AppyWay Smart Parking platform is proven to reduce the mileage and therefore emissions of vehicles in areas where the solution is deployed.
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  AppyWays activities support the long-term employment of people from all backgrounds. We are an equal opportunities employer.
• Equal opportunity:

  Equal opportunity

  AppyWays activities support the long-term employment of people from all backgrounds. We are an equal opportunities employer.
• Wellbeing:

  Wellbeing

  AppyWay supports its staff with wellbeing activities including, but not limited to; outreach programs, confidential support, regular check-ins and continued support for employees.

Pricing

• Price: £7,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@appyway.com. Tell them what format you need. It will help if you say what assistive technology you use.